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Pullman Jakarta Indonesia: Guest Reviews

4.5 of 5
Jalan MH Thamrin 59, Jakarta 10350, Indonesia (Formerly Hotel Nikko Jakarta)
Hotel amenities
Pullman Jakarta Indonesia
Ranked #29 of 208 hotels in Jakarta
3.5 of 5 stars 185 Reviews
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185 reviews from our community

Traveller rating
    28
    81
    49
    19
    8
See reviews for
Families
6
 
Couples
17
 
Solo
38
 
Business
92
 
What travellers say
  • Very good(9)
  • Shopping mall(6)
  • Standard room(4)
Date Rating
Singapore
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Location, location, location!”
4 of 5 stars Reviewed 22 February 2012

This hotel has been renamed Pullman Jakarta, currently under Accor Hotel group since Jan 2012.

Location is fantastic, out of 3 in 1 (better traffic situation) and is near to malls (Grand Indonesia), Hyatt,.....

Club lounge was on the 15th floor, but I seems to be the only person using the facilties. It's quite underutilized. Maybe many guests were not aware?

Guest Service desk has a Japanese speaking staff which was great, but was some distance from the front desk. Front Desk however was frequently busy whenever I pass by. I noticed front desk staff were not fluent in English / other popular languages such as Japanese/Chinese and so on a few occasions, I saw guests trying to draw on pieces of paper to describe to the front desk staff.

One weird issue I had was, I booked a room without breakfast. Upon arrival, I paid to upgrade to a club room with access to a club lounge that serves breakfast, high tea and cocktail. However, I was told that as I did not pay for breakfast in my first booking, I will charged for breakfast if I consume it in the club lounge - which puzzled me because I thought I paid for the upgrade to the club room with the club lounge access? I asked for confirmation on this arrangement twice and was confirmed correct.

Club lounge access was limited to 1 pax. I asked for additional 1 guest access to lounge (same hotel guest but in a lower room) for 1 night and was allowed after several requests.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Contributor
20 reviews 20 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“What a waste of beautiful space!!”
3 of 5 stars Reviewed 16 February 2012

I happened to stay in this property as the organizers setup a workshop on 16th Feb at this place. The Lobby is majestic and huge and I had never such a huge lobby in any property. But, to my big surprise, the rooms are tiny and as soon as you open the door, you are on the foot of the bed. Why such a contrast? Where all those architectural skills gone? The bath room is fitted with a TOTO wash basis but you hardly happy to you it.

But, one thing I must admit, for the location, the charges are very nominal and value for money is guaranteed!!

Room Tip: Better choose the Road side-view rooms! At least you will have some consolation for staying in this...
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuala lumpur,malaysia
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
“Great location,small room”
3 of 5 stars Reviewed 4 February 2012 via mobile

It is so Japanese,particularly the room.so small.but I still love the hotel because of the hotel is so close by to Thamrin City.the Muslimah fashion shopping.I just walked about 10 min from the hotel
the tanah abang is also very close by.taxi about 5 min,but Jakarta traffic, it took me 30 min.

The buffet was also Japanese style. But the dining area had a romantic deem light setting.I love it.

I think they are similar price like Nikko if you are concerned the small size room

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mad_yahya about Pullman Jakarta Indonesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Senior Contributor
30 reviews 30 reviews
Reviews in 11 cities Reviews in 11 cities
48 helpful votes 48 helpful votes
“Decent enough business hotel”
3 of 5 stars Reviewed 26 January 2012

The hotel is located right in the heart of the shopping and commercial zone. The huge Louis Vuitton across the way from the hotel is hard to miss and an indication of where you are.

The lobby and the entrance is clean with lots of glass, airy and bright. The staff are friendly but the check-in for a business hotel was slow. There are signs of age if you look, starting with the staff name tags. Maybe its just me, but if details like this are allowed to slide, I begin to wonder what else I haven't noticed is allowed to slide, hygiene, perhaps safety? I mean having shiny new legible staff name tags is something that is relatively easy to do and if that is sliding, well...

I had an executive room (larger of the 2 room types), which is about the size of a standard American or Australian room in a 4 start business hotel. The room was clean overall, very utilitarian and gave the impression of being sparse with small bars of soap, threadbare carpets and empty nightstands. Compared to a properties such as the W, Westin and Hilton, the amenities are very basic and as mentioned before give the impression of utility bordering on parsimony and further reinforce the impression that this property has seen better days.

In-room wifi access is free. Expect speeds of about 1Mbps. The air-conditioning takes a while to get up to speed so take that into consideration when leaving for the evening and expecting the room to be comfortably cool when you get back.

Room Tip: I'm not sure that forking out extra for an executive room is worth it. If you have an expense a...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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KL
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Well located - Central Business District”
3 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

There were roaches in the room. However I must say that after a complaint to the front desk, they were apologetic and I was immediately upgraded to a bigger room.

Great business and shopping location though!

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask bt63 about Pullman Jakarta Indonesia
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Additional Information about Pullman Jakarta Indonesia

Jalan MH Thamrin 59, Jakarta 10350, Indonesia (Formerly Hotel Nikko Jakarta)
Price range (per night):* S$146 - 211

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