This hotel has been renamed Pullman Jakarta, currently under Accor Hotel group since Jan 2012.
Location is fantastic, out of 3 in 1 (better traffic situation) and is near to malls (Grand Indonesia), Hyatt,.....
Club lounge was on the 15th floor, but I seems to be the only person using the facilties. It's quite underutilized. Maybe many guests were not aware?
Guest Service desk has a Japanese speaking staff which was great, but was some distance from the front desk. Front Desk however was frequently busy whenever I pass by. I noticed front desk staff were not fluent in English / other popular languages such as Japanese/Chinese and so on a few occasions, I saw guests trying to draw on pieces of paper to describe to the front desk staff.
One weird issue I had was, I booked a room without breakfast. Upon arrival, I paid to upgrade to a club room with access to a club lounge that serves breakfast, high tea and cocktail. However, I was told that as I did not pay for breakfast in my first booking, I will charged for breakfast if I consume it in the club lounge - which puzzled me because I thought I paid for the upgrade to the club room with the club lounge access? I asked for confirmation on this arrangement twice and was confirmed correct.
Club lounge access was limited to 1 pax. I asked for additional 1 guest access to lounge (same hotel guest but in a lower room) for 1 night and was allowed after several requests.
