This hotel is located in the business district area of Jakarta. We stayed in a 2 bedrooms apartment overlooking the swimming pool. The apartment was quite spacious, but bedrooms were small. The shower area in the bathroom was very tight, I could barely move while having shower. The hotel only provided 2 towels while they allow 3 adults to stay in the apartment. So we have to ask for an additional towel everyday. The kitchenette was equipped with stove and microwave. why on earth the put the microwave on the shelve above the fridge if it was not meant for display only? I have to climb up the chair to use the microwave.. ha ha ha ha.... Hot water dispenser was available, but no electrical jug. There was no wi-fi connection, which is sad considering that most of the gadgets widely used nowadays require wi-fi connection, not wire connection to the internet. Cleanliness in the apartment was reasonably OK, though to me it was below the standard of a 4* hotel. The shower area need to better cleaned, especially the tiles. The swimming pool also need better cleaning up. The lobby area was not spacious enough. The sofas were always occupied with waiting guests most of the time. The buffet selection for breakfast at Mezza was mediocre. Parking space in the same building is not available, unless we pay extra. Free parking is available in the next building, which takes 5 minutes of walking. Overall, Aston management need to review the quality of services provided to their guests, and also review the guests' satisfaction. I was not impressed at all.

We stayed here for 2 nights during New Year's eve. Room was okay, bathroom was clean, the shower was small. You can asked to borrow a carpet by the way, it's free. Breakfast was less variety and they didnt seem to check on the dishes like the chicken porridge, it was so watery that you cant even call it porridge. In the evening, you could find lots of hawker foods in the Festival market. When the celebration was over, and time to check out, probably cuz the busiest morning for them, that when we asked for a porter to get our things down, we had to wait for over an hour, called 3 times but none of them showed up, hence we decided to take the stuff down. And they only have 2 elevators/lifts working (on our floors), 1 for service and 1 for guests, so we had to wait for another hour just to get down as the elevators were always full. So there you go ...... our experience in Aston Rasuna Hotel.

Rudy Maulana was polite, but I was asked to write a review on Trip Advisor. I think he was trained to do that. He was very polite, but he practically cornered me into writing a good review for the hotel. His friend Sahid was also in the room.

Generally, the staff here is polite. I especially liked one of the waitresses in Mezza. (Too bad I missed her name. She was genuinely helpful and pleasant. THe receptionist if MEzza was a total [--].)

SInce I was cornered, I am writing a review, but definitely not a scintillating one.

WHile Rudy and Sahid were OK, the hotel was horrible. There was no wi-fi in the rooms, and only one cable connection was available. This is meaningless for users like me who work on mobile devices (iPad, Blackberry).

THe breakfast buffet selection was sad and tragic. There was no designated smoking area, so I had to inhale second hand smoke while I was drinking my morning coffee.

Wi-fi is available at the ground floor lobby, but the staff continually refused to give me the username and password. (I do not understand this; I have no reason to steal anything from their wi-fi.) Since their wi-fi connection was wonky, I had to ask the staff to enter the username and password every twenty minutes.

THe Wi-fi was not available when I worked around 11.00PM last night.

The unit was nice, anyway. The living space was clean, and so were the rooms. In terms of cleanliness, this hotel meets my standards.

The bathroom is a bit tight. I am pretty average in my built, but I had to step out of the shower to soap my body up.

The place could use brighter lights. Warm lights are lovely until one is not sure if he/she put on too much blush.

Why is there a shortage of towels?

THe gym was closed the entire time I was here.

All in all, I am NEVER coming back to this hotel. I should have trusted my instincts and should have gone to the better recommended hotels in Jakarta.

Staff is very Good and courtious.
Aspesiaclly room service guys Mr. Dian, Ms. dwi artika, Ms. Aprilia.