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Ritz-Carlton Pacific Place: Guest Reviews

5.0 of 5
Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Hotel amenities
Ritz-Carlton Pacific Place
Ranked #16 of 208 hotels in Jakarta
4.0 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    23
    12
    2
    1
    2
Date Rating
Helsinki
Senior Contributor
21 reviews 21 reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
“High Quality Diamond”
5 of 5 stars Reviewed 1 February 2012

Location: Excellent
Pool: Good size and nice bar in the evening
Room: Good size, well designed and very nice bathroom
Breakfast: Stylish - lot of choice
Staff: Very helpful and good way to work to do
Club Lounge: Nice snacks and drinks

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tangerang, Indonesia
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Amazing bathtub & Good Sleep..”
4 of 5 stars Reviewed 8 January 2012
1
person found this review helpful

Stayed there with my wife on Monday to have perfect get away from work.
Basically it just awesome, with king size bed, snugly pillow, and awesome comfortable bed.
Well designed room, good quality carpet, good hardware, love the bedroom.
You can see the traffic jam below while you're watching TV in the bathtub hehe..

We had breakfast at 19th or 21st floor I forgot, however there are not many choices compared to Kempinski hotel Indonesia, need improvement on this food area.

With the room rate we paid, we prefer to stay at Kempinski Hotel Indonesia.

  • Stayed July 2011, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Riyadh, Saudi Arabia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“perfect”
5 of 5 stars Reviewed 10 December 2011

it is an amazing stay , however , the price comparing to the same stars hotel is too expensive , now the price even increased more by almost 90% only in this stay . it will cost you 700 USD for the 3 bedroom . i staied there on Apr 11 , and i paied only 430 USD per night .

  • Stayed April 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
“Top Notch Hardware but Software Could Use Work”
4 of 5 stars Reviewed 9 December 2011

It's been about 3 years since I stayed at this hotel. I would have liked to give this hotel a 4.5 if could. Overall it is a great business hotel. Hardware-wise, the hotel gets a 5 (nice rooms, shared spaces) but service is better at other hotels in town.

Pros:
- Really nice, large sprawling rooms
- 2 sinks in the bathroom
- Separate bathtub and shower
- Location. Connected to the Pacific Place shopping mall.

Cons:
- Service could be more attentive. Check-in took a long time and it almost feels like the staff lacks common sense. I had booked a car for meetings and told receptionist specifically that I did not want to pay cash for the car and that I wanted it charged to the room. Sure enough, the next morning, I was informed by my driver that the car was only booked for 3 hours on my room and that I had to pay the remainder in cash. This despite my specific request and the fact that the hotel had my flight details and meeting schedule (which were clearly more than 3 hours long).
- The pay TV provider they use is awful. Really bad picture quality - I could barely watch most of the channels with all the static fuzz.
- They gym could have more equipment and accessories.
- In my room, there was no plug immediately next to the desk.

Tips:
- Try and book a club room. Separate check-in / check-out counter and lounge area where you can eat snacks in the evening and breakfast. There are also nice conference rooms for your use on the club rooms as well.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very disappointed...low-quality at a high price”
2 of 5 stars Reviewed 2 December 2011

Unhelpful, indifferent staff. Non-functioning AC. Non-functioning Internet. Extremely long checkin process. Cigarette smoker in lounge and staff would have done nothing if I hadn't complained (supposed to be a non-smoking hotel). Poor quality food. Very high price for Jakarta. Unlikely to stay here again. Extremely surprised given outward appearances. In my experience, there are other cheaper and better business hotels in Jakarta.

  • Stayed December 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Ritz-Carlton Pacific Place

  • Ritz-Carlton Jakarta
  • Ritz Jakarta
  • Ritz Carlton Jakarta
  • Jakarta Ritz
  • Jakarta Ritz-Carlton
Address: Jl. Jendral Sudirman Kav. 52-53 | Sudirman Central Business District (SCBD), Jakarta 12190, Indonesia
Price range (per night):* S$462 - 754

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