We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Resorts World Sentosa - Hard Rock Hotel, Singapore

Resorts World Sentosa - Hard Rock Hotel, Singapore: Guest Reviews

5.0 of 5
8 Sentosa Gateway, Sentosa Island 099958, Singapore
Hotel amenities
Special offer
Complimentary Ticket
Resorts World Sentosa - Hard Rock Hotel, Singapore
Ranked #5 of 12 hotels in Sentosa Island
3.5 of 5 stars 258 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

258 reviews from our community

Traveller rating
    47
    100
    69
    29
    13
See reviews for
Families
109
 
Couples
52
 
Solo
8
 
Business
28
 
What travellers say
  • Pool area(16)
  • Room service(15)
  • Universal Studio(10)
  • Resort World(6)
  • Staff were friendly(6)
Date Rating
1 review
3 helpful votes 3 helpful votes
“Appalling!”
3 of 5 stars Reviewed 19 February 2012 via mobile
3
people found this review helpful

Love the design and decor of the lobby, rooms and pool. But when it comes to service... I really hate it! They failed to deliver it right from the v basic! V appalled at how there is a charge of minimum $5 for plates and forks to be delivered to the room. Not asking for a glass of milk but simply, plates and forks! How can a hotel charge its guest for that? My impression of a hotel is to provide the basic amenities, plate and fork included. Next, back to the very first point of contact, when I checked in, the front office agent failed to provide a thorough explanation rgd internet charges which gave me the impression that it is free. I was simply told that to access the internet I simply had to key in the Internet access code which was written done on the card for me. Anyone would be under the impression that it's free. Of course, I could have asked to verify if there would be any charges. But the point I'm trying to drive at is the need for front office agents to always anticipate. Another issue I had is that for every device used to access the Internet there'd be an additional charge. For example, if u use two devices to access the Internet you will pay double. Ridiculous!! They waived it for me -great- and when I wanted to speak to the manager directly to feedback, I was simply told that the manager is too busy. Hello... this is not the way you handle a guest complaint/ appreciate a guest's desire to feedback! 

  • Stayed February 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask wallofgold about Resorts World Sentosa - Hard Rock Hotel, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good location”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We decided to spend 2 nights in Sentosa. Did online booking and got better rate.

Good things about hotel:
1. Connected to Universal studio, Sentosa recreation center, Casino, mono-rail station and mall.
2. Swimming pool is excellent
3. Live music at night

Not so good things:
1. Rooms are smaller in size.
2. Corridor is very long and dark.
3. Area near lifts was stinking.

We spent very little time in hotel because there are so many good things to do in Sentosa.
If you are visiting Universal then this is the best place to stay.

Hotel has good restaurants but are bit expensive. You can get good food in Sentosa recreation center which is attached to the hotel.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Manish K about Resorts World Sentosa - Hard Rock Hotel, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Wish I had stayed longer!”
5 of 5 stars Reviewed 10 February 2012

We stayed in this hotel for 2 days on the weekend, most thing I liked is the theme, as a hard rock fan this was my heaven!

The pool was great, we had a pool view from our room which worth paying extra for, the room was spacious, clean and trendy. Staff was helpful and very friendly.

The location was great, walking distance to Universal studios, mall and the casino, however it is kinda far away from other activities in the island.

highly recommended for group of adults

Room Tip: Pool View is a must
See more room tips
  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask meloddica about Resorts World Sentosa - Hard Rock Hotel, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful room, not so good service”
3 of 5 stars Reviewed 2 February 2012

Got a special rate with Groupon. Arrived 730am at the hotel. The service at the front desk really fall short of the reputable name of the hotel. The young girls did not seem to know what to do with the booking via Groupon. Decided to pay for breakfast to wait for room confirmation at the hotel's Stazz cafe. Breakfast spread and quality of food are dismally not of international hotel quality. The roti canai was cooked from the frozen kinds not made fresh. The croissant taste the same. Coffee not good. Anyway was too exhausted to partake much. Felt asleep at breakfast table as exhausted from all night driving. Tried to get a room as early as possible. Explained had driven all nite and expected some courtesy which I have gotten from other hotels. Cafe waitress then asked to sign breakfast bill. Told her no room given yet. Was surprised to inform room no. given. Refused to sign until assured from front desk that can get room now. Only when made a fuss, finally allowed to a room. Signed the breakfast bill and found out that room already assigned but despite special request of being dead tired and needed a room to crash, only gave the room when confronted. The corner room on the top floor was very spacious and bed wonderfully comfortable. Bathroom only with shower no bath but strong shower. Room is one redeeming feature. Service dismal.

  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Rollersuisui about Resorts World Sentosa - Hard Rock Hotel, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Could be better...”
3 of 5 stars Reviewed 2 February 2012

This resort hotel is convenient being on Sentosa, where a few of the tourist destinations are located. Universal Studio Singapore is a few escalators away. The hotel pool is first rate and the service is exceptional. The KIDS CLUB, run by the resort is a good spot for kids and parents to take a break for an hour or two. My only concern is the aging rooms. It was really chic when it open a couple years back, but today the rooms are NOT safe for kids. Lots of tinted glass, mirrors and arts. Most of the glass cabinets doors in the living room side of our suite is broken, creating sharp corners, hinges are not working probably, so most of the doors hangs half open. A good rule is to wear slippers at hotel rooms, and this is especially true for this hotel.

Room Tip: there are a few other hotel on the island, choose others.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Travelasfamily about Resorts World Sentosa - Hard Rock Hotel, Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Resorts World Sentosa - Hard Rock Hotel, Singapore also viewed

The Sentosa Resort & Spa
4 of 5 stars 366 Reviews
Sentosa Island, Singapore
Show Prices ABS:HotelCheckRates-d302969?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Resorts World Sentosa - Festive Hotel
3.5 of 5 stars 268 Reviews
Sentosa Island, Singapore
Show Prices ABS:HotelCheckRates-d1447340?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Shangri-La\
4.5 of 5 stars 653 Reviews
Sentosa Island, Singapore
Show Prices ABS:HotelCheckRates-d302107?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 12 hotels in Sentosa Island, ranked by popularity »

Been to Resorts World Sentosa - Hard Rock Hotel, Singapore? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Resorts World Sentosa - Hard Rock Hotel, Singapore

8 Sentosa Gateway, Sentosa Island 099958, Singapore
Price range (per night):* S$235 - 655

Owners: What's your side of the story?

If you own or manage Resorts World Sentosa - Hard Rock Hotel, Singapore, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Resorts World Sentosa - Hard Rock Hotel, Singapore
Show the lowest price for this hotel (from our partners)
Show Prices