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Amara Sanctuary Resort Sentosa: Guest Reviews

4.5 of 5
1 Larkhill Road, Sentosa Island 099394, Singapore
Hotel amenities
Amara Sanctuary Resort Sentosa
Ranked #8 of 12 hotels in Sentosa Island
3.5 of 5 stars 275 Reviews
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275 reviews from our community

Traveller rating
    64
    106
    52
    33
    20
See reviews for
Families
78
 
Couples
87
 
Solo
12
 
Business
35
 
What travellers say
  • Room service(6)
  • Sky pool(5)
  • Buffet breakfast(4)
  • Very good(4)
  • Star hotel(3)
Date Rating
Singapore
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
122 helpful votes 122 helpful votes
“The devil's in the details.”
4 of 5 stars Reviewed 22 February 2012

I really wanted to like this resort. There are times when a hotel gives a "wow" feeling the moment I check myself in and then there are those that leave me with a question mark about the staying experience. I stayed for one night on a off-peak Monday in a Deluxe room. For some reason (and no doubt I did not ask for a change since it was only for one night), I was given the corner-most room on the 4th floor right across the fire escape exit door.

On first impression, the room felt tranquil, looked spacious and had a slight view of the ocean, which was nice. However, I noticed that the maintenance of the room was not that great. The bedsheets had slight yellow stains, the bathroom scale was not working and the connecting bathroom blinds were drawn in a lop-sided manner. Unfortunately, the wear and tear of the bathroom tiles and other room fittings were also pretty evident. To be fair, I am not expecting a perfect 10 for a room, but having visited several other hotels of a similar grade, it is clear when a hotel makes an effort to upkeep their rooms to certain high standards or when they are simply ensuring that the rooms get cleaned. Another bugbear is the room door is not soundproof, which meant that each time a guest entered or left their rooms, loud slams can be heard from within the room at night. I was unable to locate wireless Internet connectivity in the guest room.

On the bright side, the infinity adults-only pool and jacuzzi was great for a day of relaxing and I enjoyed the peaceful experience during the off-peak hours. The reception, pool service and the doormen were always friendly and competent. There is also a regular complimentary shuttle service to the Resorts World entertainment area and 2 pretty good but slightly pricey restaurants (Braise and Thanying) within walking distance of the hotel.

If the resort improves the general maintenance of their rooms and surrounds and keep tabs on the smaller details of a guest stay, I'm pretty sure the experience will be much more memorable for me in the future.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask velvetcrush about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear velvetcrush,

Thank for staying with us. We greatly appreciate your balanced and objective review and are looking into the highlighted issues as mentioned.

We have counselled some housekeeping staff and sent them back for retraining to ensure their service standards are up to par.

Ulitmately, we still hope you enjoyed your stay with us and look forward to welcoming you back again!

The Management
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Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“good, but not great”
4 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

We stayed here one night over the last weekend, as a 'staycation' from Singapore Island.

The good:

The setting is beautiful, we found many pools including some that were very well hidden and away from the hussle and bustle of the harbour. The view from the rooftop adults-only pool was spectacular looking across the Singapore strait toward the sunset.

We ate at the thai restaurant and the service was outstanding, along with the food. Highly recommended.

Check-in and check-out seemed efficient, and the staff were always friendly.

The bad:

We'd booked a double bed, but when we arrived (which wasn't late) were told there were only two singles available. These had been pushed together, but were still two separate beds with two separate sets of sheets - maybe not as romantic as we'd hoped.

A number of issues with the room including something wrong with the lamp and the cold water tap in the bath didn't work. Having a maintenance guy visiting to fix things also does away with the romantic vibes!

Maybe our fault for forgetting to put the do not disturb on, but getting a knock on the door 9.30 from housekeeping is a bit rough on a Sunday morning when all we wanted to do was sleep in.

Honest mistake but the guy at check-out accidentially put our card through for $100 more than was due.

Overall, its a very well thought out hotel in a beaufiful setting, but a number of little things combined led me to think this is closer to a four star.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Daave_Marshall about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear Daave_Marshall,

Thank you for choosing us as your choice of accomodation!

We appreciate you sharing with us your feedback on our service and the resort as a whole.

We appreciate your patience and kind understanding on the certain minor lapses you might have encountered.

We hope to see you again at our property so that we can serve you better.

The Management
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S'pore
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Away from the buzz, away from casinoes!”
4 of 5 stars Reviewed 18 February 2012

Amara Sanctuary has a special place in my heart. Amara Hotel (Tanjong Pagar area) was the place where I had my wedding dinner held on 23 Dec 1995, some 16 years ago! Sanctuary happens to be the place at my home church, which I have been faitthful member since 1994. So when I stepped in Amara Sanctuary in Nov 2011, memories of old flooded my mind.. how I survive 16 yrs of marriage, and encouraged by GOD in the 4 doors of my church sanctuary, and our 10th wedding anniversary with a charity twist on 17 Dec 2005, some 6 years ago! This is certainly a place where you can find peace, peace that surpasses ALL understanding, peace where the busyness of daily affairs can never give you, and the SPACE that is very much needed for tired souls like myself! This is a retreat where I found myself.. I, me and myself! In the midst of all, I found GOD!

Room Tip: Choose a room near the sea so that during weekend fire works around 9.30pm daily, you can enjoy the...
See more room tips
  • Stayed November 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PrincessCathie about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear PrincessCathie,

Thank you for sharing your positive and enlightening experience at our resort .

We are glad you thoroughly enjoyed your stay with us and look forward to be of service to you again in the near future.

The Management
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Haywards Heath, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Not bad, but not great”
4 of 5 stars Reviewed 11 February 2012

Stayed here for business in Singapore. First impressions were ok, nice lobby area and very modern building. However, when I arrived at 7pm, only one person at reception, and no one else around - it felt a little soulless in honesty.
Room was lovely - large bed, gorgeous bathroom. Really can not fault the room.
Ate at the restaurant for breakfast ( buffet, had all the usual stuff) and dinner. In honesty, I was disappointed with the fare at Shutters restaurant. I had 'fish and chips' which was ok, but very dry, but again, it just seemed soulless.
In summary, the hotel suited a need, but it is not somewhere I would travel for leisure purposes. I can't complain about the service but it was far from inviting or warm.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask andyw5 about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear andyw5,

Thank you for sharing your feedback with reagrds to your stay with us.

We take all guests comments into account and will take action where necessary.

We look forward to inviting you back to our resort and hoepfully exceed your expectations.

The Management
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Exceptionally wonderful stay. Only drawback were the sheets having a wierd smell that hindered my sleep.”
4 of 5 stars Reviewed 11 February 2012 via mobile

Being my gf's 1st trip to Singapore, there were several places in Singapore that she has got to visit. Sentosa was one of those places!

We checked into the Amara on Jan30,2012 and got a nice little tour of the Amara by ine of the concierge guys. We stayed in the garden suite and the space/layout of the room was fabulous! Nice therapeutic aroma was evident in the room and a great outdoor jacuzzi was at a sort of backyard of our suite.

Palawan beach is just 5mins walk away. And this being a Monday, it is a wonderful getaway place to be. Dinner was available in the food court at the beach. Quality is acceptable.

Everything about Amara was great except for the time when we went to bed. As we were turning in for the night, there was a distinctive bad odour emitting from our bed sheets and pillow cases!! Sleep was scarse that night.

Breakfast quality was pretty acceptable. Due to our sleep being minimal the last night, we had breakfast pretty late but the staff allowed us in anyway. Had a short swim at the infinity pool after breakfast and checked out.

All in all, a great great experience MINUS the sheets and would recomend it to everybody. BUT! Do change the stinking sheets if you think it is going to hinder your good night's rest!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Zcoupe99 about Amara Sanctuary Resort Sentosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmaraSanctuaryResort, Manager at Amara Sanctuary Resort Sentosa, responded to this review
26 February 2012
Dear Zcoupe99

Thank you for staying with us, we do apologize for the bedsheet issues you encountered during your stay with us. We are investigating the matter with the external laundry company and ensuring that our staff take note of details such as ordour stench.

We also like to thank you for the positive feedback from you so we can share it with the teams to show them that their hardwork has not gone unnoticed.

The Management



The Management
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Additional Information about Amara Sanctuary Resort Sentosa

  • Amara Sanctuary Sentosa Island
  • Amara Sanctuary Hotel Sentosa Island
Address: 1 Larkhill Road, Sentosa Island 099394, Singapore
Price range (per night):* S$275 - 494

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