We had a suite deal for 4 nights at the end of our 6 week family holiday to NZ, Australia and Singapore. From the Bentley at the airport when we arrived to the wave off at the front of the hotel when we left, everything about our stay at Raffles was absolutely perfect. Every member of staff was both attentive and willing. Anything we mentioned would be done instantly and with a smile. High levels of training were obvious, as the staff knew exactly how to look after us and our 4 and 2 year old children, who are going through that difficult to handle stage. We made good use of most of the hotels facilities and services and couldn't fault any of them. We checked out at 12 noon on the day we left, but weren't being picked up by Emirates until 11pm. The staff continued to look after us throughout the evening, despite no longer being resident there. We are planning to return there in July next year for our wedding anniversary - without the children this time.

Staying at Raffles lived up to every expectation I might have had and then went even further. It was a wonderful experience and as the doorman said when closing the limo door "hope to see you again soon".

After 4 days on the Eastern and Oriental travelling down from Bangkok we were used to exceptional service levels - Raffles met that standard. I really love this place. The staff are perfect - the rooms large with exceptional bed linen and even a pillow menu and the whole ambience sophisticated with beautiful flower arrangements and historic furniture.

The rooms are large with high ceilings leading into a twin basin bath room which in turn leads on into the bath and shower room. There is no scrimping on space or anything else for that matter. Luxurious bath robes, fluffy towels, fruit, water and a butler that solves any unexpected problem that might occur.

On the first night we ate in the seafood restaurant in the courtyard. It was very warm and the menu is a little limited but the food itself was delicious even if expensive. Most evenings we spent in the Long Bar – they do a variety of Singapore Slings my favourite being the Winter version with a vanilla content which I preferred to the red ones. The Band was great with the lead singer being a Tina Turner/ Amy Winehouse cross. Opening their second set with Baker Street showed how talented the Sax player was and guitar easily coped with the slow version of Layla.

On leaving our pick up was messed up. Reception was great in trying to sort it all out as they had been in suggesting things to do. Life is too short to go back to many places but not long enough to return to Raffles too often. Perfect

Our stay at the Raffles was essentially perfect.

The rooms are spectacular, with extraordinarily high ceilings, a separate sitting room, marble filled bathroom with an wonderful soaker tub, and the highest quality linens, soaps, furniture you'll find. They have spared no expense, and it shows.

My only (slight) complaint with the room would be that the water from the shower would sometimes run out into the washroom, making the floor wet. But don't worry! A quick call to the butler and a new, dry bath mat is delivered.

The rooms are very quiet despite the road noise and music outside in the courtyard. The beds are spectacular; I have never slept so well.

The location is good, with easy access to the subway and a short taxi ride to many restaurants, bars and the water area.

The service at this hotel was simply the best I have ever experienced. Whether checking in, or eating in the lovely Tiffen Room for breakfast, the staff were warm and welcoming, always willing to accommodate with a smile.

I used the gym a few times, and to warn you, it is quite small. Also, it is warmer than I would have liked it to be, but the quip meant is relatively new. Also, the pool area is a little oasis in the heart of the city, with palm trees and perfectly warm water. There is also a bar out there too.

I spent a good amount of time reading the newspaper in the public areas on the second and third floor of the lobby. It is a wonderfully relaxing environment, and there is often piano music floating up from below. What a great experience!

My only advice would be to skip the Singapore Sling at the long bar, which is quite small and exceptionally expensive. However, if you must, go in the evening when the band plays. The lead singer sounds like Amy Winehouse. Fantastic!

You won't go wrong with the Raffles!