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Shangri-La Hotel: Guest Reviews

5.0 of 5
22 Orange Grove Rd, Singapore 258350, Singapore
Hotel amenities
Shangri-La Hotel
Ranked #8 of 265 hotels in Singapore
4.5 of 5 stars 1058 Reviews
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1,058 reviews from our community

Traveller rating
    752
    205
    64
    25
    12
See reviews for
Families
152
 
Couples
420
 
Solo
98
 
Business
240
 
What travellers say
  • Valley wing(40)
  • Horizon club(32)
  • Line restaurant(19)
  • Pool area(19)
  • Very good(17)
Date Rating
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Location, Facilities & Service - Excellent!!!”
5 of 5 stars Reviewed 22 February 2012
3
people found this review helpful

This was the last destination on our honeymoon so we splurged and purchased the Horizon Club Premier Suite in the Tower Wing, which I must say was expensive even though we purchased it through a discount travel site. However it was worth EVERY penny. The room although a little dated and needing a few modern lines was absolutely massive, some 72sqm. It is quite rare to find such a large sized room in Singapore especially in the older hotels (the Shangri-la isn't exactly new - although sometimes its hard to tell). There was a study desk, two and a half seater lounge, 2 single sofa chairs, a desk, large minibar, what looked like a foyer to the walkin wardrobe, king sized bed and what was the largest bathroom I have ever seen in a hotel - massive shower, seperate bath with a marble dance floor to the sink/basin. To top it off the hotel offers L'occitane bath products in the room which help you smell absolutely devine in the sweltering humidity of Singapore.

The Shangri-la is a resort even though most people may think of it as a ritzy business hotel. I guess this is why it blows so many people away - It really is like you've escaped the busy city and entered a tranquil paradise, as cliche as it sounds - but it isn't a stiff upperlip Hitlon. From the moment you step out of the taxi you are met by a fleet of friendly staff waiting to help carry your bags, open the door for you, to simply say hi or to escort you to check-in and all sporting that elusive smile that some hotels forget put us all at ease.
The entrance foyer is huge and very grand with its check in desks, sunken cocktail/reception lounge, large staircase, 1st floor lounge and conference rooms all visible as you step through the front doors - and just incase you needed more attention or got past the front doors without getting noticed there are more staff dotted behind the front doors who politely nod or attend to your needs as required. This service never ends during your stay at the Shangri-la, be it from the house keepers, front desk staff, concierge, lift attendants or waitresses - they never seem to be too busy or important to smile, bid you good day or offer assistance if you look perplexed or lost. Even the lifts do their bit to remind you what day of the week it is as the carpets are changed daily and announces the name of the day, SATURDAY!

Following on from the oppulent entry the ground floors are dotted with little extras that just remind you that even though it seems like you are in a small boutique hotel with servants at your beckon call, you really are in a large resort. There is an inhouse cake shop to make that special cake for you if you deside to have a wedding in a conference room or celebrate that special occassion - we recieve a 'congratulations on your honeymoon' cake which was waiting in our room, it was not requested nor expected but tasted even better because we hadn't. There is a tailor, gift shop, hair dresser, a rather large gym, beautician and what seems to be a theme in the Shangri-la hotels I've stayed in - Possibly the biggest and best buffet you have ever experienced, yes it is expensive but well worth the experience and culinary journey.

One of the biggest draw cards for us as honeymooners before we considered any of the above was the pool and private gardens. The Shangri-la has one of Singapore's biggest pools and because the hotel is frequented by so many business people that meant that there wasn't many people around to enjoy it.

The Shangri-La is set back from the busy Orchard Road, but it is a quick 5 minute stroll to the first shop or a quick taxi hop to Clarke Quay or Marina Bay. You'll notice that Singapore has something very right in that it is one of the rare cities in the world were you can sit in a taxi for 30 mins and only spend $15.

Everyone says that quality and service comes at a price, but often travellers wonder how much more do I have to pay to get this quality and service? Where's my value?
The Shangri-La is not cheap, but neither is the intrinsic value you will get out of your stay there. It is from my experience one of the most enjoyable hotels I have ever stayed in, they really do make you feel like the most important customer they have, yet you are only one of several hundred. Did I ever stop to consider this during my stay? during the times when I went to the 20th floor to get to my room? No, never! Couple this with the quality offerings, facilities and location then I don't understand why you would want to stay anywhere else in Singapore - If you can afford it. If you can afford more, why bother? It seems to be all right here.

Room Tip: The Shangri-La has a beautiful sparesly populated view to the South-West with virtually no high rise...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hampshire
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“They know how to look after you”
5 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

We got upgraded to the Horizon Club. Maybe that coloured our treatment, but whatever the staff were brilliant and we certainly felt well looked after. The lounge is great for doing some work in peace before setting out on your day and breakfast in the restaurant was great with waiter service rather than buffet. All in all a great hotel that we will go back to. Almost certainly pay the extra for the Horizon Club as well.

Room Tip: If you can afford it go for the Horizon Club room. The added options are great
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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California
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
“FABULOUS in every way”
5 of 5 stars Reviewed 16 February 2012
4
people found this review helpful

My husband and I were there just before Christmas. We are from the US and we were impressed that their huge lobby was decorated with trees and also Christmas music. The grounds are to die for, very tropical. The rooms are huge, we had a room on the Horizon Club level. Enormous shower and whirlpool tub, large area with two sinks. The staff is so friendly and polite. We loved the Horizon Club and the evening cocktails. Breakfast was great and included. There is absolutely nothing to say negative about this property or the employees. We ate at their restaurant and the food was perfect.

Room Tip: Horizon Club rooms
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Excellent Location”
5 of 5 stars Reviewed 16 February 2012
1
person found this review helpful

The hotel is located perfectly for getting around Singapore. Is attached to a shopping mall. Rooms are very comfortable and spacious, great views across Singapore.

The room was not ready when we arrived late afternoon, which is always a bug bear after travelling, we were offered free food and drink while we waited which was very nice.

We did not eat in the hotel as Singapore is a place to explore with plenty of great restaurants apart from our free snack on arrival which was lovely.

Staff very friendly.

Would definately recommend

  • Stayed April 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mor66 about Shangri-La Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Italia
Top Contributor
53 reviews 53 reviews
Reviews in 25 cities Reviews in 25 cities
95 helpful votes 95 helpful votes
“I loved it!”
5 of 5 stars Reviewed 14 February 2012

I was been there 5 days, Valley wing...it was a dream...
The staff, always nice, always professional, start to pamper you at the airport (Thank you Maria!) and step by stem they are making your holiday a dream. Mr Edward was remembering everithing, Ms Gail...so sweet and helpful, the nice young man from Penang, (I don't remember his name...) always so smart...All perfect!
The room was so pretty and perfectly clean, with a balcony, looking the nice garden and swimming pool...
Beautiful bath room...enjoy the bath there with television and bath salts...after a long day visiting Singapore!!
Breakfast at VW is incredible...egg benedict, pancakes with black berry...and all you like served in a so professional manner...That is a true 5 stars hotel as traditionally has to be!!!
The Blue is a very good restaurant! Try and you will see the final surprise with the blossom tree...
The 24h restaurant is so so, the staff was not too much attentive...I didn't like...
Perfect Gym!
The hotel is made by 3 different buildings: Garden Wing (under renewal), the valley ( beautiful), the
Tower wing is informal, and the room that I saw was nice but simple...maybe too much simple for a 5 star hotel...
So, I suggest this hotel because WV is great, and my stay was really perfect.
5 minutes walking, to Orchard road but in a oasis...
I loved It! I hope to go back soon!

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Shangri-La Hotel

  • Shangri La Hotel
  • Shangri La Hotel Singapore
  • Shangri La Singapore
Address: 22 Orange Grove Rd, Singapore 258350, Singapore
Price range (per night):* S$403 - 709

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