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Reviewed 24 December 2014

please with the hotel and its location. Clean. The room appeared to mostly clean but you never know with any hotel room. As is usually the staff is friendly and helpful. Given the hotel is in Ann Arbor they should be serving Zingerman's coffee and not the back wash served from their coffee pots. The room was slightly overpriced

Date of stay: December 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank anguillaloverjd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded 8 January 2015

Hello meechigan1,

Thank you so much for taking the time to provide us with a review of your recent stay. I am pleased to hear that you enjoyed your stay and found the hotel to be clean and to your standards. We appreciate the suggestion regarding the Zingerman's Coffee and will look further into this.

Kind Regards,
Christina Bell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2014

Excellent facility - rooms are nice, pillows and sheets are plenty and clean, towels are enough. Breakfast gives you good options. One of the best facility we have stayed at. We arrived early as our flight into Detroit was early and we reached hotel at 9am. They gave us a room this early. Most hotels have started to charge extra for early check-in. Thank you Ann Arbor Hilton.

Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank MktgProf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded 24 December 2014

Hi MktgProf,

Thank you for the great review of your recent stay! We are so happy to hear that you enjoyed your stay and your early check in. We know how hard it can be to arrive early and wait - that's why we try not to have our guests go through that!

We hope to see you in Ann Arbor again soon.

Kind Regards,
Christina Bell

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Reviewed 21 December 2014

My 95 year old Grandmother lives in Ann Arbor so I visit her often (i.e. a few times a year) and I always stay at this hotel. From my first visit years ago through my current visit right now the staff warmingly welcomed me and my family and they always go above and beyond to ensure my stay is as enjoyable and comfortable as possiible.

This stay the new staff members have been great and it was great to see some familiar faces, Joe is one of the best bartenders around, Olivia at the front desk is awesome and my favorite head chef CeCe always goes above and beyond to prepare special customized meals for me, she is the best!!!

And let me add they have the absolute BEST breakfast . . . I have never had a completely made to order, all you can eat breaksfat for only $9.95!!!

Room tip: Most rooms on the EVEN number side have a great view of the pond and ducks (during the warmer months).
Date of stay: December 2014
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank RozParker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded 24 December 2014

Hi RozParker,

Wow! Thank you for the raving review! Our team loves having you stay at the hotel and they were thrilled to see your kind remarks - especially Joe, Olivia and CeCe. We will see you again soon!

Kind Regards,
Christina Bell

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Reviewed 19 December 2014

Christin at the front desk was amazing. She made sure we had everything we needed. She really went out of her way to make sure we were taken care of. My wife and I were in Ann Arbor, MI for medical reasons and after the procedures my wife had, she wasn't doing very well. Christin made sure that my wife was completely happy. She put extra water and yogurt in our room so we didn't have to go anywhere. We are surprised that service like this still exists! Great stay!

Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jo Ann C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded 24 December 2014

Hi Jo Ann C,

Thank you so much for taking the time to provide us with a great review of your recent stay. I am so pleased to hear that you were well taken care of during your time here. We know that it is never fun to be in a new place when you are feeling unwell. We hope that your wife is doing much better now.

Sincerely,
Christina Bell

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Reviewed 15 December 2014 via mobile

Overall we had a good stay. We stayed for 3 nights since we had to attend a weekend wedding. The room was spacious. We had a fridge and a microwave which was important specially that we were travelling with a toddler. The place looked clean and well maintained. They had Keurig, which was really a plus. It's within walking distance to the mall which is very convenient. The pool was very toddler friendly.
There were a couple of minor things like they didn't have complimentary bottles of water, and didn't have toothpaste, breakfast was kind of confusing since they didn't have menus at the tables to specify that you could either order 'hot breakfast' for $9.95 or have a 'cold' breakfast which was served buffet style, consisting of fruits, cereals, toast etc for $ 3 something dollars, limited to 3 items. It's not a big deal though, since you could always ask servers.
Overall, we enjoyed our stay and will come back again.

Date of stay: December 2014
Trip type: Travelled with family
2  Thank Druggist_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christina B, Director of Sales at Hilton Garden Inn Ann Arbor, responded to this reviewResponded 19 December 2014

Hi Druggist_13,

Thank you for taking the time to provide us with such a nice review. I am happy to hear that you had the opportunity to enjoy many of our amenities like the pool and Keurig coffee makers. I will be sure to share all of your feedback with our team so we can continue to improve our guests' stays. We hope to see you soon.

Kind Regards,
Christina Bell

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