Spend a few days there during my trip to Angkor wat transfer from the excellent La Maison D'Angkor which was fully booked. Very small property downtown. They are closed a very noisy restaurant next door so not great if you want to relax on the evening at the swimming pool. Rooms are very original with a mix of different kind of decoration. Door does not lock properly and no safety box to keep your passeport and other valuables. Lots of TV channels, air co working well. Free Internet did not work during all our stay. Nothing has been done to fix it. Answer of the Management (when someone was there...) was to go down town and look after a Internet coffee! Very poor service almost not existent. Breakfast tasting good but limited to only bread baguette, jam and coffee/tea. It was included in the rate. if you want to eat eggs with beacon they charge you 1.5US ! We try to eat at their restaurant twice but closed at 9pm so we went somewhere else. They forget to call our taxi to send us at the airport uppon departure as we requested and reminded several time since arrival and they did not seem to care about it. Positive thing was the friend of the Manager quiet nice and which could provide some information about the area. Management left 2 min after our arrival and remind us to pay on evening before departure because not sure to be present on the morning. If you pay by credit card they charge you extra 3%. We had the feeling to stay inside a rental home without any service at all... We were looking for the Ombrelle and Kimono??? but found nice elephants in their outside rest area. It does not worth at all the 80 US per night. We will not come back .

Stay away from this hotel. We flew in from Thailand having stayed at good hotels in both Bangkok and Hua Hin where the service and facilities were excellent. On arrival at Siem Reap airport nobody was there to meet us although I had emailed the hotel and they had confirmed the airport transfer (which were included in the room rate). We had to take a taxi and when we arrived at the hotel the owner seemed unable or unwilling to speak english. She was quite rude and would speak only french. She gave no explanation as to why no one had come to meet us as agreed. We had booked and paid for the suite for four nights but were shown to a standard room. We were told that someone had stayed another day and was in the suite but we told her that was unacceptable as we had prepaid for the suite. She took us to the room we had booked and moved that person to another room. The suite was a good size with a separate bathroom but it was so dim that we could hardly see. There was very little natural daylight and the lighting in the room was very bad. There was no fridge, no tea or coffee making facilities and the air conditioning had a mind of its own and was very complicated with no instructions. Thew was also no safe in the room which meant we had to leave our passports, travel documents and money in the reception safe. This was a real nuisance as the reception was not always manned which made it difficult to get access to the safe. We spotted an aerosol of mosquito repellent in the room but there were no mosquito nets. Despite spraying the room and covering myself with repellent I was bitten seven times in one evening. I had already been in Thailand for 10 days and had not been bitten once. The large gap above and below the door obviously let the mosquitoes in.
To top it all there was heavy construction work taking place right next door as a restaurant was being built. We were woken up at 7am on Sunday morning and the noise continued throught the day making it impossible to relax. We checked out and moved to another hotel immediately, one night there was quite enough.
To sum up. the Ombrelle & Kimono is all style over substance. Too much time has been spent on arranging tired artefacts and not enough attention has been spent on the basic requirements. It is pretty in a boho kind of way but it does not function as a hotel. The owners refusal to speak english is ridiculous for somene working in the hotel business. We checked into the hotel across the road which was staffed entirely by Cambodians who all spoke perfect english and immediately made us feel very welcome. As this was the last leg of our journey we did not want it spoiled by a bad hotel so decided it was worth spending a few dollars more elsewhere for Cambodian comfort and hospitality.
This hotel really needs to learn that pretty pictures on a website are not enough and that manners and people come first.

It was our first visit to Siem Reap. We traveled with 2 small kids and stayed in 2 out of 5 rooms at Ombrelle et kimono last summer.
The first impression of the place was really - wow that's one of the nicest boutique hotels we'd ever stayed! I have to agree the design & style of the house is exquisite, every room is different and I have to acknowledge the owners attention to every little detail. But that is just about it.
I cannot understand the owner's and her staff's lack of interest in their guests and not at all readiness to help with some information (knowledge) about the beautiful places around. Maybe this is because of the language barrier - the owner refused to speak anything but French with us. As already mentioned, staff are rather reserved and not really ready to talk, breakfast is very basic, the beds are hard and no other amenties in the room that one would expect from a place of such a calibre.

Overall, a very nice old-style house, very nice decor but a lack of freindly atmosphere.

A fairly new hotel, only five rooms, exclusive feel to it. Room is large and very well decorated with an open-air bathroom. Nice little (and cold!) swimming pool in a tropical garden. But for rates like this ($85 in high season) one would expect a couple of more extras like complimentary water, fridge in the room/minibar, an elaborate breakfast and a more comfortable bed (very hard). Staff are a bit formal and the whole place has a bit of an uptight feel to it.