Im so sad to have had a semi-negative experience at this lovely hotel. I booked my entire trip to SE Asia through a tour company and they originally were hesitant to book me in a hotel that they hadn't yet stayed in. After seeing trip advisor reviews, I insisted I wanted to stay at Samar Villages so they set me up there. I would expect INCREDIBLE service since this tour company books a lot of rooms in Siem Reap and is rated #1 by Conde Naste Travel. It was a chance for them to get a good "in"... Unfortunately, it didn't quite work out like that. The hotel is gorgeous and feels very secluded. However, it is farther from town than I'd like and definitely was hard getting the tuk-tuk drivers to figure out where it is. The welcome drink and staff are incredible and very friendly. Upon arrival (after hours of flying), we were told our room wasn't ready and we would be put in a different room for 1 night. Then, since we'd be gone all day, they would, "Move our stuff down to the new room the following day for us." Now, after 2 weeks of traveling, I don't WANT to have to unpack and re-pack my stuff after 1 night to switch rooms because YOU over booked the hotel. And I certainly don't want someone entering my room and moving all my belongings for me. I know situations arise with bookings, but they should have contacted our tour company to tell them that we would be in a different room before we arrived.
We decided to go with the flow and not make a big deal out of it. We spent the first night in the upstairs room they put us in and hoped for the best. However, the next morning, i was surprised when the french hotel owner (I knew he was the owner because tripadvisor reviews saying the french owner is so nice) saw us seated at breakfast and gave a curt "hi" as he walked over to the other french speaking guests seated next to us. I said, "good morning!..." and smiled but he seemed uninterested. Then, since me and 1 other guest had internet connection problems, I brought it up to him. He was very insistent that it worked fine and made me feel really uncomfortable for expecting him to...care? All in all, my husband and I didn't feel welcomed by him and most certainly didn't want to give him 4 nights worth of our money. We asked our tour company to try to handle it... Not even going to say how rude he was to them. Anyway, we escaped to Hotel de la Paix for only $100 more/night. It was 1000 times better, closer to town, seemed to LOVE having us as guests, and made our trip perfect. Im sorry Samar Villas, I really tried to give you the benefit of the doubt, but you blew it.
Room Tip: Didnt like the upstairs "apartment" they put us in... bedroom small and insanely loud the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 January 2012
Madam,
I read your review on Trip Advisor, I am sorry that you had a semi-negative experience at The Samar Villas. Please accept my sincere apologies for any inconveniences encountered during your stay with us.
I'm glad you found that our house has charm.
Our staff made a mistake on the morning of your arrival by accepting an extension of stay by two junior-suites, and she thought it would be OK to give the family apartment of 92 m2 Henri Mouhot with 2 bedrooms, 2 bathrooms and a living room in the middle to you instead. Unfortunately she was very wrong.
This apartment meets all the needs of a family but I can fully understand that this does not meet the expectations of a couple on holiday.
In the situation of a wedding or funeral where loud music is played very loudly (which is a custom for Cambodia), sadly we have no authority to ask them to lower the volume. I hope that the customer can understand that this is a traditional situation which is out of our control and it is a nightmare for all hoteliers in the area as well.
For the internet problem, I am sorry you had this experience but I believe you met a relative in the dining room and he should have referred you to the front desk which handles problems like this.
I am glad to hear that your stay at the Hotel de la Paix met your expectations.
The Hotel de la Paix is a very nice house, very beautiful architecture but our concepts are totally different.
• The Samar Villas is charming and quiet boutique hotel with 2 villas, 1 family apartment and 5 junior-suites,
The location of Samar Villas at 800 meters from the door of the temple only 6 mins from Angkor Wat by car – 800 meters from noisy town so it is quiet and serene,
• The beautiful Hotel de la Paix : 107 beautifully appointed rooms and suites is located in the heart of the bustling town of Siem Reap, at the crossroads of the most busy road in Siem Reap
The Samar Villas is a place where we would like to provide our customers with the feeling of "Just like home”.
Please accept my apologies for the inconvenience encountered during your stay with us, I send you, Madam, my best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC