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Heritage Suites Hotel Relais & Chateaux: Guest Reviews

4.5 of 5
Wat Polanka, Slokram Village, Siem Reap, Cambodia
Hotel amenities
Special offer
Benz 1962 airportpickup
Heritage Suites Hotel Relais & Chateaux
Ranked #5 of 174 hotels in Siem Reap
5.0 of 5 stars 452 Reviews
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452 reviews from our community

Traveller rating
    384
    55
    9
    1
    3
See reviews for
Families
57
 
Couples
268
 
Solo
42
 
Business
19
 
What travellers say
  • Tuk Tuk(26)
  • Bungalow suite(20)
  • Vintage mercedes(17)
  • Steam room(16)
  • Very good(13)
Date Rating
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Charming and Elegant”
5 of 5 stars Reviewed 20 February 2012

This is a very charming and elegant boutique hotel with a lot of personality in a very convenient location. The rooms are spacious. The food is excellent. The management and staff are very friendly, gracious, and attentive and they go out of their way to accommodate customer needs. On top of that, you will have the privilege of being escorted in a vintage royal Mercedes that once was owned by the King of Cambodia. Very highly recommended.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cork, Ireland
Senior Contributor
27 reviews 27 reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
“A gem of a place”
4 of 5 stars Reviewed 17 February 2012
1
person found this review helpful

This small hotel is comfortable, welcoming and friendly - a perfect base in Siem Reap. The staff are eager to please, and always smiling, and the food is excellent.
I was tired after travelling on arrival, and was taken immediately to my room, which was much appreciated - no hanging around reception for the check-in formalities. I had booked a bungalow room as I wanted the steam room. Unfortunately I found the steam room disappointing - not big enough to lie back, only to sit, and the door did not fully close so it never reached the full temperature. But otherwise the room was comfortable and elegant in a minimalist way, a very soothing place to be. And I was given a small chair to sit outside in the small garden almost as soon as I requested it.
The pool area is lovely, and the attentive staff constantly refill your water glass whilst not being intrusive.
I stayed a week here, which I think is longer than most who only stay three or four nights. On my fifth night, the "turn-down gifts" ceased to appear. It was initially lovely to find a little Cambodian souvenir on my bed each night, and a bit of a disappointment when these stopped. It was also about this time that the housekeeping seemed to tail off a bit - one day no replacement coffee and creamer, a cup not washed. Very small things, but things which should not happen in a hotel of this standard and price.
Having said that, if I were travelling to Siem Reap again, I would happily stay at the same hotel.

Room Tip: Not sure that it is worth paying the extra for a bungalow suite.
See more room tips
  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
53 helpful votes 53 helpful votes
“Small, elegant, classy boutique hotel”
5 of 5 stars Reviewed 13 February 2012

The vintage Mercedes at the airport was quite a pleasant surprise for us. It started on a refined note and the rest was up to this start!
The hotel staff is very welcoming, dedicated and always does the extra mile to accommodate your needs. They even booked our plane from and to Phnom Penh without any extra charge, just to facilitate our trip.
The hotel offers a number of options to organise your visits around the Siem Reap area, from the simplest to the most luxurious ones.
The rooms are very beautiful, modern and yet very stylish. They are big and organised like an apartment with a day and night area. The breakfast is very good, you can order the dishes you prefer. The swimming pool area is lovely, very pleasant. The hotel restaurant is very good, the bar too. The main structure (where the lobby, the bar and restaurant are located) is very beautiful, very boutique, colonial style. The hotel is never crowded because there are only a few rooms.
The management is very welcoming, makes everyone feel quite special and it is a pleasure to recommend their hotel. The rest of the staff is equally professional and service oriented.
The hotel is located slightly outside the city center but it is very cheap and easy to reach the center of town by tuck tuck. Definitely a nice place to stay at if you ever make it to Siem Reap.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Irvine, California
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Little Jewel”
5 of 5 stars Reviewed 9 February 2012

Simple a lovely little place. Semi off the beaten path ( not far from downtown). These folks truly understand hospitality.
Great rooms, staff, food ! If your looking for a small first class venue this gets a Rob five star rating ...

PS I am very picky !

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth (Tasmania), Australia
1 review
“Excellent and personal”
5 of 5 stars Reviewed 7 February 2012

A superior boutique hotel with excellent food and service. This is reason enough to visit Angkor Wat, Try their excursions. Very comfortable ways to visit all sights.
H&M

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Heritage Suites Hotel Relais & Chateaux

  • Heritage Hotel Siem Reap
  • Heritage Siem Reap
Address: Wat Polanka, Slokram Village, Siem Reap, Cambodia
Price range (per night):* S$139 - 342

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