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Sheraton Xiamen Hotel: Guest Reviews

4.5 of 5
No.386-1 Jiahe Road, Siming District, Xiamen 361009, China
Hotel amenities
Sheraton Xiamen Hotel
Ranked #15 of 706 hotels in Xiamen
4.5 of 5 stars 494 Reviews
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494 reviews from our community

    Trip type
Traveller rating
    192
    264
    35
    3
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Date Rating
The Netherlands
Senior Contributor
27 reviews 27 reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
“Nice and comfortable hotel with superb service”
4 of 5 stars Reviewed 2 February 2012

Stayed here 2 nights and was impressed by the service offered by the staff. Everybody spoke english and was very genuine.

I stayed in an executive room on the club floor which was a nice and spacy room with a huge bathroom.

The club offered good food for both the morning and evening. It even includes champagne and cognac between 17.00 and 19.30. They could improve on the seating set-up and can make this a bit more cozy.

The fitness area is excellent with new equipment. Pool and spa is a bit old fashioned and needs an update. They can improve on the english skilss of the spa employees. They couldnt speak english and therefore missed some business as i couldt make myself clear to them.

Overall it was way above average and i had a very pleasant stay.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bergo about Sheraton Xiamen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Consistant performer!”
4 of 5 stars Reviewed 15 January 2012
1
person found this review helpful

Have stayed here on buniss for a few times. Staffs are efficient. Room are well kept.

Only setback is when in non smoking room, there is stll a bit of smell of cigarette smoke when the air condition is turn off. Not sure why.

The hotel is nicely located in a central areas close to 2 shooping mall. Many restaurants to choose from. For those who need KFC, McDonald and Pizza Hut while in China, they are just a short distance away.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
31 reviews 31 reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
“One of the best”
5 of 5 stars Reviewed 10 January 2012

I have stayed at the Sheraton Xiamen twice, and both times was there over a weekend. The airport pick-up is fast and efficient, and the hotel is just fantastic. Even on a busy morning, the staff always find you a table for breakfast, and the same goes for multiple options for dinner.

  • Stayed April 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask abeb1900 about Sheraton Xiamen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miyayang, Online Sales Executive at Sheraton Xiamen Hotel, responded to this review
16 January 2012
Dear guest,

We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their travels. We recently have undergone an extensive renovation and we are glad to see that our efforts were worth it. Thank you for your review, and we look forward to welcoming you back in the future!

Miya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Excellent hotel in Xiamen”
5 of 5 stars Reviewed 2 January 2012

My family and I recently stayed at the Sheraton Xiamen while visiting family members living in the area. The hotel was one of the best we've stayed at ever. Because of my husband's SPG platinum status, we were upgraded to a junior suite which was bigger than any suite we've had before. It included 1.5 baths, a separate sitting room from bedroom, two large screen TVs in each room, a huge walk in closet, and a very large bathroom. All the wall outlets are universal so any plug type can fit (a very nice touch indeed). The room rate was unbelievable for everything we were getting. The service was fantastic especially in the Club Lounge. We were there every morning for a huge breakfast spread and they allowed us to order off their menu as well too. And each night we had happy hour that had a large number of hot and cold snacks. The folks in the Club Lounge were very nice and took care of us.
This hotel was truly top notch. Only small issue was that from time to time we could smell smoke in the hallways and/or through our vents in our room. Not sure if the entire floor was meant to be smoke free but it did not seem that way.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask B-YVR about Sheraton Xiamen Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anaheim, California
1 review
Reviews in 2 cities Reviews in 2 cities
“Best hotel experience!!!”
5 of 5 stars Reviewed 11 December 2011

This is a beautiful well maintained new hotel. In the room, the bed is really comfortable, the bath is nice, tv has lots of stations, the Internet speed is fast. The hotel, the gym is more than sufficient, anything u want is here. The best thing abou this hotel is the service though, they really go out of here way to help you, from ticketing needs, local help, anything and everything you can imagine. One room included a breakfast buffet which opens at 6 am Howe er I had and early morning flight, so I said it king of sucks I don't get to have breakfast, the next mooring when I went to checkout, they had a Togo breakfast waiting for me!

  • Stayed January 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mohammed80 about Sheraton Xiamen Hotel
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Additional Information about Sheraton Xiamen Hotel

  • Sheraton Xiamen
  • Xiamen Sheraton
Address: No.386-1 Jiahe Road, Siming District, Xiamen 361009, China
Price range (per night):* S$159 - 201

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