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The Westin Shenzhen Nanshan: Guest Reviews

5.0 of 5
No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Hotel amenities
The Westin Shenzhen Nanshan
Ranked #10 of 1,342 hotels in Shenzhen
4.5 of 5 stars 129 Reviews
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129 reviews from our community

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Hong Kong, China
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
“Nice hotel, great value for money”
5 of 5 stars Reviewed 12 December 2011

We spent one night at the Westin Nanshan opposite the Window of the World theme park in Shenzhen just over the weekend. We converted our AsiaMiles points for a standard room, and upon arrival the receptionist sold me a two-person breakfast package that includes an afternoon tea set (for two) and free wi-fi all for a cost of 399 yuan plus 15% service charge. As a breakfast is already 205 yuan this package seems a good deal. In fact, it turned out to be of great value.

Our room was located on the 12 floor and facing the Window of World, giving us a great view with lots of trees and a small lake in a completely open space. However, on Saturday night there was a variety show (apparently a nightly event) followed by a small-scale firework display (only on weekends), and we felt the noise level was quite high even in our room with all windows closed. Fortunately, the whole thing quieted down shortly after 9pm.

The hotel has been opened for some two to three years and things remained quite new and in working order. Our room was nicely decorated, but nothing luxurious. The open bathroom was quite large, and could be sealed off from the rest of the guest room by a number of sliding doors. The bathtub was located virtually at the middle of the room, but it was kind of small. The lighting was sufficiently bright, something I consider important.

From our room we could see the heated outdoor swimming pool on the third floor podium. It looked very nice and I really wanted to go swimming as it was a sunny day. However, I was suffering from a cold (nothing serious) and with outdoor temperature at about 20 degree Celsius I decided against it.

We went shopping in the afternoon, and got back to the hotel shortly after 5pm. As we felt a bit hungry, we decided to take advantage of the afternoon tea, which was offered at the lounge on the second floor, right next to the business centre, from 5-7pm. There were very few people around, probably because it was mainly a business hotel and few guests were stuck there on a Saturday evening. Still, there were three meetings going on at the business centre while we were eating at the lounge. Although the food selection was a bit limited, quality was quite good, with things like smoked salmon, sashimi, vegetable salad, fried noodles, curry chicken, cheese platter, fruits and desserts. There were also red and white wine, liquor, beer and soft drinks, but no fresh juices. We tasted a bit of everything, and before long we were quite full and decided to skip dinner entirely.

The next morning, we had breakfast at the coffee shop next to the lobby. There was a tremendous selection of food, from Western to Japanese and Chinese breakfasts (including noodles, congees and dim sums), plus lots of fruits and desserts.

We checked out shortly after breakfast, so we actually spent much less than 24 hours at the hotel. Still, we had great interaction with the staff there – everyone that we talked to or handled our requests was extremely friendly and helpful. All in all, it was a good experience.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask allanng2004 about The Westin Shenzhen Nanshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinshenzhen, Public Relations Manager at The Westin Shenzhen Nanshan, responded to this review
19 December 2011
Dear sir,we are taking this opportunity to thank you for sharing your great stay experience with us and we appreciate your full score rating from our managerment team. And our related department will follow up on your suggests on our lighting system and afternoon tea . We are looking forward to provide you the outstanding service again any time soon. Be well.
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USA
Top Contributor
70 reviews 70 reviews
Reviews in 65 cities Reviews in 65 cities
65 helpful votes 65 helpful votes
“Very Nice And Attached to Huge Shopping Mall”
5 of 5 stars Reviewed 23 October 2011
1
person found this review helpful

Really nice NEW hotel and what everyone would expect from a Category 5 hotel with Sheraton systems. Attached to a huge shopping mall and in a great location. Perfect for any occassion.

Room Tip: Always book a Club Floor Room and you get lots of free items such as breakfast and internet
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  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Larry8241 about The Westin Shenzhen Nanshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinshenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan, responded to this review
27 October 2011
Thank you for sharing refreshing perspective of your experience and it is inspiring to learn that your room tip is really helpful for other guests.We are looking forward to your return. Be well.
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SF
1 review
“Moldy, had to leave”
2 of 5 stars Reviewed 17 October 2011

I wanted to like this place. I travel to Shenzehn quite often. I would have put up with the small weirdly laid out room, but if you add up the air conditioning blowing on you all night while you are in bed (if air is off it gets way too hot in the room), hot workout center, and moldy room smell (so bad I had an allergic reaction, eyes watery and stuffed up nose every morning) I had to leave.

Good points: nice decor, nice spa, looks over green part of the city, very good service, very nice toiletries. Fantastic bed and linens. Attached to mall with lots of places to eat.

Bad: moldy room, temp control issues, claustrophobic feel, next to window on the world which is slightly depressing for the business traveler.

Room Tip: it does not mater, they are all small
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  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask smeissne about The Westin Shenzhen Nanshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinshenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan, responded to this review
27 October 2011
Thank you for choosing us and taking your time to share your feedback after your recent stay with us. We are truly sorry to learn that your experience was far from perfect and sincerely apologize for the compromised experience that you encountered. For the problems you mentioned, we've passed them to relevant departments. We hope that there will be another opportunity for us to renew your experience at The Westin Shenzhen Nanshan.Please email us at westin.nanshan@westin.com when you are travelling back Shenzhen.Be well.
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Höhenkirchen-Siegertsbrunn, Bayern, Germany
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed 15 October 2011

Very nice hotel, arrived around midnight, quick checking. Then I wanted to have a drink and relax before going to bed. The bar was not open anymore and everything was shut down.

Hotel room was very nice and clean.

Only complaint is that in the morning you hear the traffic from the road pretty lound. It woke me up.

Room Tip: Try not to get a room facing the windows of the world. Even in the higher located rooms, you will he...
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Johan N about The Westin Shenzhen Nanshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinshenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan, responded to this review
27 October 2011
Thank you for choosing us and taking your time to share your feedback after your recent stay with us.We are passionate about nurturing your mind, body, and soul.In room dinning service is 24 hours available,all you need to do is just call our Service Express.For elevating your stay experience,we can arrange a room with another view more quiet for you next time. We would be pleased to be your host in the hopefully not too distant future. Be well.
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Surabaya, Indonesia
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“5 Star Experience”
4 of 5 stars Reviewed 14 October 2011

Westin Shenzhen is one of top choices to stay when I visit Shenzhen, either for business or leisure. The room is typical minimalist room but very clean and comfortable, with complete amenities, and what I like the most is the heavenly bed and pillow, I always sleep well whenever I stay in this hotel. The stuff was friendly, very helpful, and surprisingly speak very good english. The internet service is excellent and it has 3 great restaurants. There is only drawback I found is , in some rooms, they place the TV too close to the bed (it's 42' TV), it irritates my eyes after a while.

I believe this hotel is perfect for Family or business travellers who travel with their family: the location, it's a bit far away from the city, however it's in a quiet area and MTR is just 1 minute walk from the hotel (15 minutes trip to Futian District). WIndow of the worlds and Happy Valley is within a walking distance, some others tourist attractions are nearby and can be easily reach by taxi; A big shopping mall is connected to the hotel; and the HK - China border, shenzhen wan is just 15 minutes away by taxi, it's very convenient to travel from or to HK International Airport.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kickazzboy about The Westin Shenzhen Nanshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westinshenzhen, Guest Relations Manager at The Westin Shenzhen Nanshan, responded to this review
27 October 2011
Thank you for sharing refreshing perspective of your experience and it is inspiring to hear that.We are passionate about nurturing your mind, body, and soul.As we are launching Upgrade Offer,maybe you can stay at our suite for elevating your stay experience next time. We are looking forward to your return. Be well.
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Additional Information about The Westin Shenzhen Nanshan

No.9028-2 Shennan Road, Nanshan District, Shenzhen 518053, China
Price range (per night):* S$264 - 426

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