My wife and me make a short trip to travel Shekou before the chinese lunar new year. I booked this hotel as I refer to the comment in other websites. The hotel generally better than our expectation. But I think the quality of service still have room to improve.

We were arranged to stay in 8/F. Unfortunately, the air-conditions cannot adust in cool condition. ohhhh...it can't believed that such things happened in this luxury hotel. I call the lobby manager and it send a staff to my room to say that whole floor is not work in cool condition. They are helpless to me....oh! ABSOLUTELY unhelpful...my wife said it was acceptable....After we went out dinner, I still cannot put up with such hot environment. I complained to the lobby manager again, and they change the room for us in another with air-conditions.

I don't understand why they do not change it for me at the begining. Their service is passive and indifferent. Frankly speaking, expect this incident, we are satisfy to the room quality in the hotel, especially a gorgeous breakfast. Just hope them can provide a better service in future!