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Crowne Plaza Hotel & Suites Landmark Shenzhen: Guest Reviews

5.0 of 5
No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
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Crowne Plaza Hotel & Suites Landmark Shenzhen
Ranked #11 of 1,342 hotels in Shenzhen
4.5 of 5 stars 211 Reviews
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211 reviews from our community

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Date Rating
Kuala Lumpur, Malaysia
1 review
“Home away from Home”
4 of 5 stars Reviewed 27 December 2011

A special thanks to the Crowne Plaza Landmarks Shenzhen for making my recent stay a very comfortable and memorable. It was on christmas eve through to 26th December that i had to be in shenzhen for business.

My regular hotel was running on very high occupancy and that my regular room was not available for me. It is how i have chosen to give Crowne Plaza Landmark a try and I am very impressed and happy with the level of service and attention given by the hotel and its staff during my stay.

From the time i walked in on the 24th morning and until i checked out 48 hours later (26th morning), everything was done and prepared as though i was in the comfort of my own home.

The club floor room which i was in is nothing less than any 5 star hotels (international brands) i have stayed in various part of China.

Truly asia with a good western touch. The staff, butlers and the concierge boys are alway an important part of my stay in China as i do not speak or read chinese. Their dedication for Guest first policy impresses me and made my trip a blessed Christmas away from home.

Most importantly, rooms are clean and well maintained, food is pleasant, the public areas are well kept, staff are well trained and speaks english and availablity of WIFI in the room.

Location of the hotel is just a stone throw away from the main shopping area which is good for my family to move about on their own whilst i am busy at work without having to worry about them moving around without me.

The room was so condusive that i do not need to return to my Shenzhen office to work.
I will make this hotel my home base in Shenzhen for business and pleasure.

My morning of departure was so breeze eventhough i was late, i packed my bags, left it in the room, went up for my beakfast and checked out at my breakfast table. Then straight to the taxi for my departure. The concierge boys took care of my bags from my room to the taxi for my departure.

I will be back and in fact i have already made my room booking for me trip back to shenzhen on January 4th 2011.

Special thanks to the butlers and concierge boys:

Butlers:

1. Jessica
2. Kally
3. Gina
4. Rainbow

Concierge

1. Kevin
2. Ares


Thank You to the man behind the well groomed team.

KB Woo
Malaysia

Room Tip: depending on what you need and your trip. a good room will definately give you the best stay. The...
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sam huang, Web coordinator at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review
10 January 2012
Thank you for your lovely comments following your stay. I am delighted the team cared for you. I hope to welcome you back again.

Kind regards
Neil Houghton
General Manager
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Bangalore, India
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Comfort hotel”
4 of 5 stars Reviewed 27 November 2011

I had gone to China and this was sort of OK hotel. I liked that hotel staff can speak English and this was a big surprise. Breakfast was also nice. Hotel location is also nice since this is in heart of the new city so lot of malls and eating joints. Overall good experience.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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sam huang, Web coordinator at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review
10 January 2012
Thank you for choosing to stay with us and your kind comments. I hope to be able to welcome you back.

Kind regards
Neil Houghton
General Manager
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Dubai, United Arab Emirates
Top Contributor
68 reviews 68 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Miles better then the sister hotel in Guangzhou but still not what one expects from a Crowne Plaza”
3 of 5 stars Reviewed 19 November 2011

The check in was a bit of a work out but that was because the nice young lady was pretty new in her job, given time she managed well although the two passports for two different rooms and a reservation under another name etc seemed to confuse our host more than this should be the case with sufficient training before one let's the staff have a go on a guest alone.

The rooms in this CP are again very spacious, the furniture not everyones taste - a bit old style and as it seems of cheap finish. I actually also realized in this different setting how annoying the many tentcards and similar informations the room of a CP is are. Cool was the rain shower that you could almost drown in, incredible water pressure, fun.

The breakfast buffet was not as lavish as the one yesterday (CP Guangzhou) but the buffet was way more hygienic with some nice treats like Egg Benedikt. The service was way nicer as well and served coffee without one demanding it etc.

The room service team showed great flexibility delivering a nice Pizza Quattro Formaggi that wasn't even on the menu. Thank you!

No wireless in the rooms and a quite weak one in the other hotel areas makes this a no go for travelers like me that tend to write their review direct from on the road...

The location of the CP def is a plus, right in the heart of the city where our business meetings could easily access us.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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sam huang, Web coordinator at Crowne Plaza Hotel & Suites Landmark Shenzhen, responded to this review
23 November 2011
Thank you very much for choosing to stay with us recently, and for being loyal to the group. I really value your constructive feedback that I will act on with the team. The level of detail you offer does help us with extra training and refinement of the product and services we offer to all our guests.

With regard to our Wi-Fi I am pleased to state that in the new year works will be complete to offer a new strong signal in all our bedrooms, as well as the Wi-Fi service that we currently have in all our public space. A detail worth mentioning is that we do not charge for our Wi-Fi facility and we have a hard wire high speed service in the bedrooms until the wireless is installed.

Thank you again for you kind remarks about several of the team, they very much appreciate your remarks. I look forward to welcoming you back upon your next Shenzhen visit.

Kind regards

Neil Houghton – General Manager
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United States
1 review
“I was made to feel very welcome :)”
5 of 5 stars Reviewed 14 November 2011

Short & sweet- staff was great. Hotel was clean and fairly priced.

Managment went out of there way to accommodate my special requirements and needs for my business meetings.

:)

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
british columbia
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Can't ask for more at this Hotel. Large rooms, great location and service.”
5 of 5 stars Reviewed 3 November 2011
1
person found this review helpful

This 6 star hotel has large renovated rooms with a sofa, bar, closet and even a pant press similar to some high class London hotels. The cherry wood furnishing is traditional Chinese. The desk is large equipped with fax machines, stationary supplies, and internet access cables. Internet was free. The beds are comfortable and the air conditioning adequate.

The washroom has a separate soaker tub and shower. Bath salts, wash pad are provided for the soaker tub. A nice touch. The shower stall has a pull down seat (great touch for the physically challenged) and both a hand held shower and a rain drop shower.

Recess lighting adds to the comfort of the room. A DVD player is hooked up to a large LCD TV. A hot water kettle with a selection of tea and coffee is available. A french press is available for the ground coffee. The bar has an assortment of liquors in larger sizes than most hotels.

The front desk (really a desk) allows guests to sit down when checking-in. The staff is friendly and professional.

The hotel is just 2 blocks away from the subway and a large mall. It is also close to many restaurants. The old shopping district is nearby with many electronic and clothing items at ridiculous prices. If you go there shopping, be aware of pickpockets.

Overall this is a great hotel with many amenities and a professional staff close to transportation, malls, and restaurants.

Room Tip: The higher floor rooms on the front street side have a view of the city.
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crowne Plaza Hotel & Suites Landmark Shenzhen

  • Crowne Plaza Shenzhen
  • Shenzhen Crowne Plaza
Address: No.3018 Nanhu Road, Luohu District, Shenzhen 518001, China
Price range (per night):* S$169 - 255

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