I have stayed at the Kempinski often as work takes me to Shenzhen frequently.
It is one of those hotels where every thing seems to be going perfectly. Well appointed rooms, perfect service , good location, choice of restaurnats.

Coming from an hotel and hospitality back ground my self I find this hotel among the best.

The beds , linen, toileteries, bathroom, elevators , health club ..... are all of Top Class levels.

In walking distance around the hotel are a some very good malls .... for ones shopping and offers a number of eating options.

Ideal for Business travel .. This is one place one will not make a mistake.

The check-in was extremely slow. I asked for a non smoking room but was given a smoking room at first and had to go back to the front desk. Service in the restaurant was similar. Overal they are not rude, just slow and kind of useless.
Rooms and amenities are excellent, food at the lunch buffet was good. Fitness room and swimming pool were good too.
A very good hotel for business but would expect better of the service for the price.

This was my second stay at the Kempinski Shenzhen, and once again it was excellent.

One slight issue with my room, it smelled like mold, however when i explained this to the front desk, i was moved to a new room, and upgraded to a larger room.

Rooms are large, clean, and well appointed. Free internet connection in your room, no Wi Fi unfortunately, but no issues with the wired connection. Several TV channels in english to choose from.

The breakfast buffet is huge, with both Western and Asian choices, an omelet station, and waitstaff that serves you coffee or tea as soon as you sit down.

Taxi's are readily available should you need one, or the hotel can arrange for a car to take you where ever you need to go.

The location of the Kempinski is excellent as well, there is a large mall, Costal City, directly behind the hotel, and a Carefour right next to the hotel.

If you have stayed here in the past you will remember that there was construction all around the hotel, this is all completed now, and the area is much prettier now, and the traffic issues from the construction are now gone.

I will certainly stay at the Kempinski on my next trip to Shenzhen.

Horriable check in service I had ever met. Check in time was supposed to be 3 pm. I arrived with my family including 2 children at 3:15pm, the front desk staff said the room were not ready. After filling in the check in forms, we were told to wait till 4:30-5:00pm to get the room key. We then went back at 4:30, supposed to ger the keys right away, another front desk staff kept checking in the computers, telling us we still need to wait, saying there was another group of people waited for 4 hours already and didn't get the rooms yet. Am I supposed to wait for 4 hours for the rooms I reserved? Were the rooms supposed to be ready before I arrived? After struggling for awhile, they arranged smoking rooms （ I booked non-smoking rooms) for us, put down the key cards to us on the table, saying these are the keys, no eye contact, no smile, no direction to lift lobby, this was the worse service during my hotel stay in last 10 years. I definitely won't go there again.