This is probably the lowest quality / price ratio of SPG hotel in China or in this world. Majority of the staff including management was not pleasant and helpful.
Although the hardware of the hotel was contemporary and nicely built, they were poorly managed:

1. 3 light bulbs out of 10 were burnt out with nobody cared.
2. Two clocks in the swimming pool were stopped running.
3. And the most unbearable, the pool water was like vegetable soup with thousands of tiny fragmented leaves. My daughter then suffered skin allergy. When I reflected this major problem to the top management, he did not care to investigate but bluntly replied that they made no compromise in the quality of swimming pool water. A fool never learns and I could understand why the management was so poor.
4. They were terribly lean and mean and tended to offer no extra benefits to loyal customers of SPG like platinum member. When I first asked for extended check out time, they "generously" offered the standard platinum member's privilege of 4 pm check out.
5. The central HVAC was powerful enought but this beast was out of control. I was an HVAC engineer and could not control the room temperature to a comfortable level and liked staying in a freezer.
6. The elevators were over duty and my experience record high was waiting for over ten minutes. Your room card in triggering your buttom push to reach your room never work well, dumb stupid!

Yet the occupancy rate was high because of the summer vacation season. I guess that this was one of the reason why the management was so arrogant and indifferent to customers' satisfactions as they have bottom line to report anyway. I am curious to know their occupancy during winter time when their selling point, the private beach is out of question.
If you have a choice in other hotel in Dameisha, avoid this SPG hotel being the worst SPG hotel I have ever stayed worldwide. While I have written good and commendable reviews on other hotels in SPG like Rome St Regis and Paris Le Meridiesn Etoile, this SPG hotel is a rotten egg in SPG basket and a shame too.

I have been traveling consistently for the last six months and staying at SPG hotels the entire time. I thought a beach weekend would be a good idea... and then I stayed here. The property itself is very pretty and, the weekend I was there, there were very few people staying, so it was like having the place to myself.

Unfortunately, the service was awful. If I didn't know SPG hotels to consistently have good service at other properties, I would never stay at another Sheraton again.

I called before my arrival to confirm how to best get to the hotel and was given terrible advice (although I was offered a car service that was TWICE the rate from other drivers). When I arrived, the desk attendant had no idea what he was doing and was basically asleep when I came to the desk. In addition to that a very large, very intimidating man took my luggage and would not let me take it up to my room myself because he wanted a tip. Each time I ordered room service, there were several issues in ordering, including having to repeat a very simple order (eggs, bacon, mushrooms) several times and still getting the wrong meal delivered. When I sat by the pool, although there were many, many people working not one came by in the 12 hours I spent at the pool to check on me. I had to go to the bar and still get a woman's attention (who was actively reading a binder). There are many more examples... and I am not really sure if they were just having a really terrible weekend, but it seems like much more than that. If you don't mind terrible service, go ahead and stay here.

Stayed there with my husband and my 4 years old daughter for 3 days! The hotel was no doubt the best in dameisha! Huge Pool and private beach which was great fun for my daughter! Service were really average, few good and bad points!
Good:
- Upon arrival, long queue at the reception (it was a friday) and we were quickly diverted to the 2nd floor 'VIPs 'members' check in area and were shown to the room in no time.

-the Chinese restaurant was fantastic with both food and service quality.

-The room was beautiful and has a great view. Beds were really comfortable and the choice of tv channel was good in china standard.

-long queue again for check out (Sunday), but were told we can check out at the VIP area, the lady there was nice and friendly and out in no time!

-the bellboy were very nice and helpful for locating our pre-booked car, big thank you to them!

Bad points:
However, service received from some of the staff were really not up to a five star standard! In fact, it was really poor !

- our room was not clean even after we turned on the cleaning request light for 6 hours! (there was a button at the door if you want your room to be clean) And when I called the front desk, the lady on the phone was so rude, I asked her to send me some clean towel ( came back after a swim) and clean my room later as my daughter needed a nap, all she said was 'ok ok '! Not even a sorry from her! A very polite housekeeping lady came and apologised profusely and told me she was really busy, i was completely fine and happy until ....... when called the front desk again and tell them to come and clean my room later on, it was the same lady who picked up the phone and as soon as I told her the room number and she went ' yeh yeh yeh I know I know!'
There is no way to talk to a hotel guest like this in a 3 star hotel but from a 5 star Sheraton, unbelievable! I will have to say the housekeeping lady can do a better job than her for customer service and maybe the management should consider to do a swap for them!

- the life guard (not sure if they were or just staff walking around the pool) working both indoor and outdoor were wearing shoes! It was worst that to see those working in the indoor swimming pool with shoes on was really off putting, we can see them leaving black water marks when hopping on the stones between the hot tub and the pool. If they really were life guard, are they going to jump into the pool for a rescue with their shoes on or will they have to take time to take them off??? Even if they have to wear shoes for some reasons, can they walk all the way round the pool instead of hopping between the stones as a short cut because that is the place where the swimmer will sit on for a rest! I have to stopped my daughter several times when she tried to sit on it!

-while we were in the hot tub, one parents let their daughter 'wee' on the ground right next to the hot tub and we were absolutely horrified and none of those 'life guard' were around for at least 10 mins and when they eventually shown up, they were at the very far end of the pool!

-we went to the reception in person the night before we leave and requested for a late check out ( 1:00pm, as our pick up was 1:20pm) we got an ok from the gentlemen at the reception but still got a call at 12:00 on the day and reminded us we were well overdue the check out time!

The hotel was great with its hardware but were completely let down by the management and the poorly trained staff! We had a great time and would love to go back to this hotel again but the management will really have to work hard on improving their customer service!

My wife and I stayed at this resort for 2 nights. First off, when we pulled up to the main entrance, no one came out to open our doors or ask if we needed help with our luggage. I had to get out of my car and go inside the lobby to find someone to help us. Check-in was routine, yet the staff did not seem overly friendly, like someone else wrote, 'functional'.

When we got up to our room the first thing we noticed was a musty odor. The ceiling had mildew all over it and I found mold on parts of the wooden furniture. The bedding was also quite dirty with various stains...same goes for the carpeting. This is totally unacceptable for a hotel of this caliber. We called down to ask for a different room and the manager upgraded our room to a suite (free of charge). This was the only thing the staff did that I considered high quality.

The suite was gigantic! Two bathrooms and a living room with a separate bedroom. The bathroom and adjoining walk-in closet were also quite large. All-in-all, the suite was very nice. Oddly, there was no odor in the suite and I didn't find any mold. There were still several stains on the carpets, though.

Room service was horrible! Staff were impolite and even forgot to bring half the order (a plate of nachos and 'cheese' - I'll get to the cheese part in a moment). When asked to bring sour cream, they informed us they didn't have any. No sour cream? Wow! Either the chef is clueless, or they need to do some grocery shopping! Back to the cheese. They only put cheese on the very top, so basically 75% of the chips didn't have cheese! Unbelievable considering the price! I wanted to call down and complain, but my wife said to let it go.

Basically this is a resort geared towards mainland Chinese. The service was pretty horrible considering the brand. There's nothing worse than an unfriendly and unprofessional hotel staff. I will never go back to this hotel and I will advise all my colleagues and friends to avoid this place.

One last note. I usually stay at Marriott hotels when I travel. This is the third Sheraton I have stayed at, and funnily enough, all of them lacked professional hotel staff and quality service. That's it for me! No more Sheraton!!