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Sheraton Bangalore At Brigade Gateway: Guest Reviews

5.0 of 5
26/1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bangalore 560055, India
Hotel amenities
Sheraton Bangalore At Brigade Gateway
Ranked #4 of 506 hotels in Bangalore
4.5 of 5 stars 117 Reviews
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117 reviews from our community

    Trip type
Traveller rating
    82
    28
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    1
Date Rating
Zurich, Switzerland
1 review
“Very pleasant stay!”
5 of 5 stars Reviewed 20 February 2012

As for the hotel, I felt very welcome right from stepping out of the car in front of the hotel. The staff was very friendly, helpful and professional. The food offer is great and covers all likes; the rooms are spacy and generous. I liked also the fitness area offering sufficient possibilities both for cardio and work-out. Excellent value for money. Once the Shopping Mall is open, the location is perfect. I can recommend this hotel for both private and business trips without any reservation.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HR_Manager_years about Sheraton Bangalore At Brigade Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Wuethrich, General Manager at Sheraton Bangalore At Brigade Gateway, responded to this review
1 March 2012
Dear HR_Manager,

Greetings from Sheraton Bangalore at Brigade Gateway.

I would like take this opportunity to thank you for your generous feedback.

It is a pleasure to note that our associates have left a good impression which not only talks about the Sheraton values but also of the talent we possess.

The Sheraton Bangalore Hotel is located in a lifestyle enclave called Brigade Gateway that comprises of the Orion Mall, Columbia Asia Hospital, Galaxy recreational club and many more facilities.

The rooms of the Sheraton Bangalore Hotel are designed to provide a spacious and warm feeling to our guests thus making us the largest entry room size in Bangalore of 39m2.

The Sheraton Fitness is a signature of Sheraton brand designed by Core Performance, is tailor made to cater to your round-the-clock fitness requirements. We thank you for your patronage and also for your recommendation!

We are sure that if your colleagues or family friends choose us to serve them, I will personally ensure that they will too, be treated with the same warm experience that the Sheraton is known for!

We, the Sheraton Bangalore Hotel, wish to have you back with us.

Warm Regards,
Martin Wuethrich
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Dallas, Texas
1 review
“Service made the day”
5 of 5 stars Reviewed 20 February 2012

My stay was excellent. I landed after a very long flight and found that my bags had not reached India at the same time as I did. The hotel staff helped me by turning around my laundry overnight (the only set of clothes I had with me) and then helped me collect my baggage the next night. Mr Shakti Bhushan Srivastava was extremely helpful and very attentive throughout my stay. Well done Martin. Your staff is excellent and are an asset to the hotel.

Stayed February 2012, travelled on business
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Ask CLONGPMI about Sheraton Bangalore At Brigade Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Wuethrich, General Manager at Sheraton Bangalore At Brigade Gateway, responded to this review
1 March 2012
Dear ClongPMI,

Greetings from Sheraton Bangalore at Brigade Gateway.

It’s indeed a different ire to receive such positive feedback from our elite guests and it delights me to have had you stay with us.

It’s a pleasure to know that the laundry team has worked efficiently to make sure your clothes were available on time. I’m also glad that the duty manager, Shakti Bhushan did his best to make your stay with us a comfortable and a memorable one.

I will be sure to pass on the compliments to the respective associates.

I thank you for your feedback and we, the Sheraton Bangalore Hotel at Brigade Gateway, wish to have you stay with us during your next visit.

Warm Regards,
Martin Wuethrich
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
“Excellent Hotel! Must experience it.”
5 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

My stay was superb from the start. I had booked two rooms and was delighted at the size, view etc of the rooms. The location of Sheraton Bangalore is amazing too. Excellent staff and they have a lot of time for the guests. Mr Bipin-The Duty Manager, was extremely helpful and courteous. It was indeed a very pleasant stay and if I do travel to Bangalore again, Sheraton would definitely be my first choice. This is a hotel that shows you how to get it right when it comes to Hospitality! My parents are still raving about the hotel and I'll recommend it to all my friends and contacts. Thanks a lot for making my trip an extremely pleasant one! And ofcourse, how can I forget the Breakfast Buffet at the restaurant-top notch!

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vishit K about Sheraton Bangalore At Brigade Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Wuethrich, General Manager at Sheraton Bangalore At Brigade Gateway, responded to this review
1 March 2012
Dear Vishit K

Greetings from Sheraton Bangalore at Brigade Gateway.

It’s truly remarkable to receive a feedback with such words from an elite guest and it brings a fresh & vivid feeling of joy in the service we have provided to you.

Our rooms are designed witha modern décor, keeping your comfort in mind and not compromising on the space of 39 m2 which is the largest entry room size, the city has to provide.

The Sheraton Bangalore Hotel always strives towards a quest set to transcend service standards for our esteemed guests and it’s a pleasure to know that we are on track with regard to the same.

I’m glad that Mr. Bipin has extended warm hospitality during your stay and will be sure to convey the same to him. We believe our associates make the difference.

We thank you for the recommendation and we will ensure that your colleagues or family friends will be treated with the same hospitality and warmth that the Sheraton Bangalore is known for, if they choose us to serve them.

It’s a pleasure to know that our all day dining buffet restaurant, ‘Feast’ has managed to please your taste buds.

I’m happy to know that your stay was a comfortable and rejuvenating experience and we, the Sheraton Bangalore Hotel, wish to have you back with us.

Warm Regards,
Martin Wuethrich
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Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“A good Western-style hotel in Bangalore.”
5 of 5 stars Reviewed 13 February 2012 via mobile

I spent 7 nights there in two stays within 2 weeks.
The hotel is located in a new construction area of Bangalore. As of my visit, the adjoining World Trade center and Mall were not open yet. The hotel is large, with large open spaces. There are lots of staff available to assist customers. The staff is pleasant and helpful. The facility is quite nice with modern decor, the rooms large, clean, comfortable and quiet. There are multiple restaurants in the hotel, including a quite expensive one located on their 4th floor terrance, next to the large outdoor pool. The quality of the food is good, with a selection in the main restaurant of Indian, Chinese and limited 'Western' food. The rooftop restaurant serves Persian food, which was good - although I'd never had Persian food before. There also is and Italian restaurant (which I didn't try) adjacent to the terrace.
Walking outside the hotel and new construction area is not advisable due to traffic, construction and limited places to go. The hotel has a modest size exercise facility.
The hotel is fairly expensive if you can't find a reduced rate plan. The food is also fairly expensive. I suppose this is typical for a 5 Star hotel.
Don't look in the emergency stairwells, or you'll find them functional, but never finished since the initial construction. This seem to be pretty typical for Bangalore though.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bassboards_sax about Sheraton Bangalore At Brigade Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Wuethrich, General Manager at Sheraton Bangalore At Brigade Gateway, responded to this review
6 March 2012
Dear bassboards_sax,

Thank you for your words of appreciation and for providing us the feedback as every Guest is essential for us to provide them with our finest services.

The rooms are designed with a modern décor, not compromising on the space of 39 sq mtr which is the largest entry room size, the city has to provide. We believe in delighting our guests with a warm experience and I’m glad that our associates have managed to help you throughout your stay.

Our food and beverages venues have a spread of different authentic cuisines and dishes for our guests and have always seemed to delight them with taste.

The award winning restaurant, Persian Terrace is situated on the 4th Floor which brings in an aura exhibited by the Middle East in an open style seating. Our all day dining restaurant, ‘Feast’ is a spread of different cuisines ranging from Oriental, Indian till European.

I’m glad that our food and beverage venues are in consonance with your expectations.

As for the emergency exits, the construction is completed and all emergency and evacuation systems are active.

Thank you once again for the valuable feedback and we wish to have you back at the Sheraton again.

Warm Regards,
Martin Wuethrich
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nagpur
Senior Contributor
44 reviews 44 reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Lacking Soul”
3 of 5 stars Reviewed 13 February 2012

One gaze from outside and you would mistake it as a four point property. Located near the Yeshwantpur area far away from the city center, this new hotel has all ameneties, and the best scoring part of the hotel is the room size, all of them I guess are above 325 square feet in area. Cool cleanliness, business ambience, courteous service, variety of food choices, a hip endless roof top pool, all benchmarks of a good shelter. But, but, but, I dont know how, but the hotel lacks a soul and character. Right from the outside view to the walk inside the lobby, to the buffect at dinner, somehow that spirited rush is missing. The staff would go all the way with their smiles, but did I miss something to comment like this? Dont know for sure. I loved the morning breakfast buffet which was lavish in choice, but then again, during my dinner buffet, the overall taste was missing from the food. Overhead a couple of American couples complaining about the high charges of snacks and beverages at the poolside lounge. Well, I think even the rooms and bit overpriced given the wide choice available in Bengaluru. Ok, die hard SPG guests may prefer this hotel but at 8000 bucks a night I am sure we can get better options.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by munna50099 for Bangalore
Ask munna50099 about Sheraton Bangalore At Brigade Gateway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Wuethrich, General Manager at Sheraton Bangalore At Brigade Gateway, responded to this review
6 March 2012
Dear Munna50099,

It gives us great pleasure that you had chosen Sheraton Bangalore Hotel at Brigade Gateway for your stay.

One of the Sheraton Bangalore idiosyncrasies is to make sure that our guests are at ease and provide an environment and ambience which relates to a homely paradigm. Also, the hotel is built with a modern touch and a genuine sense of opulence with regard to the facilities and services offered.

I’m glad that the associates were genuine with their service. However, it concerns me that we have fallen short of your expectations and have not produced the verve we usually do.

We apologize for not matching your dinner expectations at our Signature Restaurant Feast which usually is the perfect venue for a sumptuous dinner with your peers and family. We also have taken down the issue regarding the price, and will make sure to address it in our redressal meetings.

Munna50099, if there is any opportunity for us to make up for the less than perfect stay, please do not hesitate to let us know. In the meantime if I can be of any assistance, please contact me directly to ensure your next stay will be incident free and the opportunity to add some enhancements to your next stay.

We, the Sheraton Bangalore Hotel at Brigade Gateway, wish to have you back.

Warm Regards,
Martin Wuethrich
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Additional Information about Sheraton Bangalore At Brigade Gateway

26/1, Dr. Rajkumar Road | Rajajinagar-Malleswaram, Bangalore 560055, India
Price range (per night):* S$191 - 243

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