One gaze from outside and you would mistake it as a four point property. Located near the Yeshwantpur area far away from the city center, this new hotel has all ameneties, and the best scoring part of the hotel is the room size, all of them I guess are above 325 square feet in area. Cool cleanliness, business ambience, courteous service, variety of food choices, a hip endless roof top pool, all benchmarks of a good shelter. But, but, but, I dont know how, but the hotel lacks a soul and character. Right from the outside view to the walk inside the lobby, to the buffect at dinner, somehow that spirited rush is missing. The staff would go all the way with their smiles, but did I miss something to comment like this? Dont know for sure. I loved the morning breakfast buffet which was lavish in choice, but then again, during my dinner buffet, the overall taste was missing from the food. Overhead a couple of American couples complaining about the high charges of snacks and beverages at the poolside lounge. Well, I think even the rooms and bit overpriced given the wide choice available in Bengaluru. Ok, die hard SPG guests may prefer this hotel but at 8000 bucks a night I am sure we can get better options.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Dear Munna50099,
It gives us great pleasure that you had chosen Sheraton Bangalore Hotel at Brigade Gateway for your stay.
One of the Sheraton Bangalore idiosyncrasies is to make sure that our guests are at ease and provide an environment and ambience which relates to a homely paradigm. Also, the hotel is built with a modern touch and a genuine sense of opulence with regard to the facilities and services offered.
I’m glad that the associates were genuine with their service. However, it concerns me that we have fallen short of your expectations and have not produced the verve we usually do.
We apologize for not matching your dinner expectations at our Signature Restaurant Feast which usually is the perfect venue for a sumptuous dinner with your peers and family. We also have taken down the issue regarding the price, and will make sure to address it in our redressal meetings.
Munna50099, if there is any opportunity for us to make up for the less than perfect stay, please do not hesitate to let us know. In the meantime if I can be of any assistance, please contact me directly to ensure your next stay will be incident free and the opportunity to add some enhancements to your next stay.
We, the Sheraton Bangalore Hotel at Brigade Gateway, wish to have you back.
Warm Regards,
Martin Wuethrich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC