I stayed at Ista Jan 12 for 5 days. The reception staff is ok, not very friendly. All of them very young and probably nervous. If you dont ask you dont get a view, I had to get my room changed for a better view. The room size is comparably small though well equipped and maintained. There is no iron board available, which I think is a must for a business traveller. The internet is really good.
Their own cab service is fairly expensive. I found the food options limited and highly priced. The service staff though is good and quick. Breakfast is served with plenty of options. The Lido restaurant is pool side and a bliss in Bangalore weather, with a band that plays in the evening.
The hotel is in a bustling area of Bangalore which though great due to city access , can be a disadvantage if you need to travel during peak hours. When in Bangalore stay in a hotel close to your work place, else cab services are usually delayed due to traffic snarls.
I had to move out to a closer place mid of my stay, which I must add was not a prob with Ista and they incurred no extra charged on the cancellation.
Overall the stay is confortable. Quick recommendations-
** Set up a buffet for business travellers intending to stay for a long duration
** Distribute your focus between Indian & foreign guests
** Have more experienced staff at conceirge, who can make upfront decisions & arrangements.
** Have competitive costs of transport and food facility.
Room Tip: Request for rooms with Ulsoor lake view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear Guest
Namaskar!
We are delighted to know that you had a pleasant experience during your stay at Ista Bangalore. We take this opportunity to sincerely thank you for your feedback.
It is indeed nice to know that you enjoyed the services of our Lido restaurant. The hotel’s design provides our guests with ergonomically designed rooms that are perfectly suited for the needs of a business traveler and every attempt has been made to ensure a comfortable stay.
We thank you for your suggestions on the Concierge and competitive cost for car rental and food service. With regards to the Concierge Service, we would like to assure you that we have addressed the same so that there is no further inconveniences caused. With regards to the Car rentals, the hotel has contracted with Avis, an internationally known brand, and the rates that they offer for the various facilities are in line with the other hotels in the vicinity. The options for dining apart from Lido, include another restaurant, The Pink Poppadom, that reflects the spirit of innovation which is rooted in centuries of tradition and captures the movement towards the modern palate. We try to capture as many guest preferences of our longstay guests as possible and our Chef’s are instructed to make cyclic menus for them. We would most certainly cater to same for you, when you visit us next.
May we take this opportunity to apologize for any inconvenience caused to you with regards to the service of the team at the Concierge. Our endeavor is to make all guests feel welcome and we are very open to any kind suggestions given by our guests.
We thank you for your recommendations and look forward to welcoming you back to Ista on your next visit to the city.
Warm regards
Vishvapreet Cheema
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
