There could be only one way I could think and describe GRT Regency Madurai & which is "Fantastic Hospitality". I visited this place in December 2013 with my family and unfortunately had to go through a tough time with my daughter falling seriously ill on day one of our checking in. It was in the night 3AM and we were in dire sitaution with she suffering with high temperature. But, the hotel staff was outstanding in helping us out. First with getting an excellent Doc on call within 15 mins of we informing them. Second, providing us the hotel car & driver to help us take her to the hospital for a drip. Third, chekcing on with us next day on her health and continuously asking us if we needed any help. And all this without expecting any monies/tips etc. I was amazed when I paid up my bills - they didnt even charge us for the hotel cabbie and other miscelleneous stuff during this night emergency. I truly appreciate this gesture from teh folks on teh ground there especialy the Night Duty Manager - apologies but, I forgot his name. Apart from this, the restaurant GRT has is outstanding - great menu, great food quality. We simply enjoyed it so much so that we didnt bother to venture out and experience food outside anywhere. They were running the Chirstmas buffet that time and we really enjoyed the same as well. All in all, a great experience of hospitality staying at GRT Regency, Madurai.