Dear Ms Melissa,

Thank you very much for staying with us in Kuta Seaview Boutique Resort and Spa.
First of all the management deeply apologize for the inconvenience experience during your stay with us.

Indeed during your stay was our peak season as a Chinese New Year and we are also applying dynamic rate accordingly. It was true that we do not have any lift in the resort, should we acknowledge that you require assistance; we are more than please to assist you in handling the luggage or your belongings as our front desk was open 24 hours.

We regret that the water running very slow due to there was some blockage in the pipe and we have fixed accordingly. We apologize for the miss communication between you and our engineering staff regarding the shower pressure and we have brief the staff accordingly.
It was true that the electricity was off and we are using our generator for the backup. The storm was hitting the relay close by and it is affected the supply power. Since the blackout was more than 10 hours but the capacity of our generator was 4 hours caused overheat to our generator. We have reported this to the government Electricity Company about 4 times and they answer the telephone just about day time. They were apologizing for the inconvenience for this case as it was affected our in-house guest convenience.

Thank you for sharing your thought with us, it was very useful to enhance our service in the future.

Kindly rest assures your experience will not be happened with other guest.

We are looking forward to the opportunity of again welcoming you to Kuta Seaview Boutique Resort and Spa with an enhance services.

Thank you.

Andi Basok Heri

Sales Manager

Dear Mr Uros,

We are thanking you to share the valued information.

We have shared your valued information to all of our staff. With reference to the construction,
We have tried to contact the Project Manager and they apologize for the inconvenience for our guest, as they are working with the time target.

Thanking you again for the room tip.

We are looking forward to opportunity to be part of the enhance services in the upcoming future.

With kind regards,

Andi Basok Heri

Sales Manager

Dear Ms Lee Z,
We are thanking you to share the valued information.
We regret that you have experience with the stained sheet. We have follow up to our House keeping Department to enhance the quality of the service.
We are looking forward to opportunity to be part of the enhance services in the upcoming future.
With kind regards,
Andi Basok Heri
Sales Manager