Great hotel, excellent service!
We arrived very early (545am) from an AirAsia flight. After being ripped off by a taxi driver for the trip to the hotel, we checked in, and was greeted by a young gentlemen who politely informed us that check in time is not usually until 2pm. We said we understood that policy but if they could have the room ready at an earlier time we would be very grateful as we hadn't slept all night as we had been flying.
The same young man checked us in, stored our luggage, as we said we were booked in for a spa at 10am. We asked whether we could wait at the restaurant as they were still not yet opened. Not only did they let us wait there, we were served with complimentary tea, juice and cold towels. Just as I had thought that I'd been waiting till 2pm for the room, the young gentleman came over and passed us our room key and told us that our room is ready. It was 615am. We were not asked to pay any extra monies, just ushered to the room with a big smile and we thanked him profusely.
Upon arrival in the room, we were amazed at the size of it - we had booked a 1 bedroom suite. Plenty of room, lounge and bed area are separated by a glass wall where the TV is housed. Nice contemporary furniture, comfy pillows and sheets. Massive bathroom with ample room with complimentary use of robes and slippers. Fresh towels and other amneties like toothbrush, paste, ear buds, shower cap, sewing kit were made available. The air conditioning worked just fine, mini bar had all the usual beverages stored in there, there were tea and coffee facilities.
The breakfast provided was quite good. The restaurant also serves meals which are quite delicious.
The pool was not big but sufficient for a short lap. when we were there not many guests seem to have used it apart from some small children.
The only thing we would ask the hotel improve is probably the towels. We had read in reviews that the towels were slightly brown and old - we packed our own so it did not bother us. The only other thing would be the cocktails. I only had 1 cocktail from the restaurant, it was average.
From the very beginning to the end, the staff members were courteous and helpful, on the day we left, they organised a taxi for us for the transfer to the second hotel, the hotel porter even loaded our luggage in the taxi for us. We felt so pampered.
We had initially booked for 9 days at this hotel, but upon reading the review we changed our mind to stay at another. we regretted it so much and wished we had just continued on 100 Sunset for our entire stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC