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Aston Kuta Hotel & Residence: Guest Reviews

4.5 of 5
Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia
Hotel amenities
Aston Kuta Hotel & Residence
Ranked #7 of 130 hotels in Kuta
4.0 of 5 stars 222 Reviews
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222 reviews from our community

Traveller rating
    87
    91
    30
    4
    10
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Families
57
 
Couples
76
 
Solo
7
 
Business
6
 
What travellers say
  • Buffet breakfast(11)
  • Swimming pool(10)
  • Very nice(9)
  • Discovery Mall(7)
  • Ground floor(6)
Date Rating
Kuta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Aston kuta”
4 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

I booked a family room between the 3rd till 7th feb 2012. It's quite a new hotel, clean n spacious rooms. Excellent customer service n also has a small kids club. It's about 30 minutes walk to kuta city area. Tips, it's cheap to get to kuta by taxi but return from kuta will take a long route.

Room Tip: Since the room distance can be quite far fr lift lobby, u may want to request fr rooms nearer to lob...
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jayacindy about Aston Kuta Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poole, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Pretty much met my expectations!”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Spent a long time looking for a suitable hotel in Bali - initially I booked the Aston Managed "100 Sunset Boutique Hotel" which looked nice... but after reviewing the maps of the area, decided it didn't look in an ideal location and I wanted to be closer to the beach.

Also, I was keen on booking a place that had a gym as I like to workout. (in the end, I didn't use it... lol... who does on holiday?!) - I ended up working out in the 'garden' in the hotel and took a run down Kuta beach.

The Aston Kuta actually is in a great location I think, despite what a number of other reviewers mention IMHO.

Walking out of the lobby, you head to your right, and walk 5mins to the beach and from there, it's exactly 1KM to the Discovery Mall which offers great shopping and great eating venues (not even mentioning all the nice places along the beach heading there!).

Once you're at the Discovery Mall, you're right at WaterBom park too (which is awesome), and a further 10-15min walk from Central Kuta and all the bars and clubs etc...

A final point on location... the Aston Kuta is more in 'Tuban' than Kuta to be fair, so is pretty quiet with the exception that there's a LOT of construction work going on all around the hotel - so from 9am to about 9/10pm there's lots of banging, drilling and cranes whirring all day - but you can't exactly blame the hotel for that. It didn't bother us too much.

I had a deluxe room... being European, I didn't think to book a non-smoking room as all rooms in western Europe pretty much are non-smoking... as it happened I ended up in a smoking room (as evidenced by an ashtray in the room), but actually for the first time ever I couldn't detect a hint of stale smoke smell in the room at all... so didn't need to change.

The rooms are well furnished, clean, and kept so by the capable housekeeping staff. My only complaint here was that numerous times the complimentary water wasn't replenished and sometimes towels weren't supplied - but a call to reception got me what I needed in minutes every time.

The breakfast buffet was excellent every day... yes it was samey, but enough variety to keep you interested, and the quality some of the best I've had anywhere.

We ate room service a couple of times and again the quality of the food was top notch! Certainly a bit more expensive than eating elsewhere - but not enough to not give it go. All in all, the food is really worth a look in the hotel.

The Pool was most excellent indeed and kept very clean. My only complaint is that there is simply not enough sun beds... on the few occasions we wanted to relax by the pool, there were only sun beds available about 20-30% of the time. And as other reviewers have mentioned, the towel attendant is often not around (but you almost couldn't expect the hotel to staff that position full time all day since there's not enough sun beds to warrant it!)

The Aston Kuta doesn't advertise itself as 'resort' though, so you can't really complain that there's insufficient sun beds.. if you are after a place to lounge around the hotel and pool all day, probably the Aston won't meet your requirements and you should consider a proper resort hotel (but the Aston does make a fair play for nearly being good enough!).

I spent a long time lounging in the Cabinas in the 'garden' which my room overlooked... it's a very peaceful area where hardly anyone visits... well, peaceful save for the sound of the construction going on nearby at least... :-/

The Aston puts on an EXCELLENT Balinese dance show and buffet dinner on Fridays - well worth a look... we really enjoyed it and the performers were brilliant... the only sad thing was we were one of only 2 couples who attended! Sad that not many people were enjoying the show with us... but I guess it was off-peak season.

All in all, I heartily recommend the hotel... it was a nice home away from home for a couple of weeks and I miss it! Hope to visit again someday.

Room Tip: Ask for non-smoking if you're a non-smoker The in-room WiFi isn't great... not really worth...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask RyanOfPoole about Aston Kuta Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuta Hotel, Public Relations Manager at Aston Kuta Hotel & Residence, responded to this review
12 February 2012
Dear RyanOfPoole

Thank you so much for your review and Im happy to hear you enjoyed the hotel. We have all kinds of events planned for our rooftop Bar - BBQs and sunset shows. Please feel free to swing by even if you are only visiting for the day. Yes of all the beaches in Bali, Kuta beach has the most visitors and requires the most up keep. Ubud is great for visitors looking to see the natural beauty of Bali - for your return visit I highly recommend Royal Kamuela Ubud private villas located just a few minutes from Monkey Forest.

Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Nice enough”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Our first impression of this hotel was a bit of a shock as the area itself is horrible. The actual hotel however is nice enough as is the pool. The buffet breakfast was plentiful and the staff were friendly. The roof top bar was closed when we first arrived due to weather and just by sheer luck we discovered it was open towards the end of our holiday. Definitely worth checking everyday if open as this is one of the nicest spots in the hotel. Only a few rooms have a balcony which we had requested, and overlooked the pool. In hind sight i would book a resort next time as i like having the space to walk through the grounds and lounge by the pool. Here there are only about 15 sun beds by pool so the race is on the grab one. Tuban beach was covered in rubbish, also all along the beach walkway to Kuta and Kuta beach itself littered in rubbish. Such a shame. I went for a swim and had plastic wrappers etc. wrapping around my legs - yuck. Definitely not interested in this whole area and wish we'd stayed up in Ubud longer. Walk out of hotel and turn right, just two minutes down the road on the left is a beautiful restaurant/cafe. Can't remember the name but you wont miss it. Open air, beautiful stone decor and food cheap and great.

Room Tip: If you're a non-smoker ask for this in your booking. A lot of the rooms are 'smoking'.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SandyRoo_2 about Aston Kuta Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good impression for 1st time travelers”
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

I booked my package through Expedia and it includes : 2ways ticket for 2, 4D3N at Aston Kuta Bali just only SGD550 approximately. I would say it was great from the check in hotel, to the friendly with the smilling faces staffs here and a surprise with a birthday cake when we came back to the room. Thank you for your all hospitality. Keep it up!

Overall my experience in Kuta Bali was great. My boyfriend and I enjoyed the nightlife here, shopping, and simple lifestyle in this 4days. Just becareful with so many 0000 in the Rupiah notes. Eventhough we have prepared well before the trip by reading online, my boyfriend can speak malayu which is similar with Balinese, still we paid extra 10times for the taxi fare...which was bad! Instead of 40 000, we paid the driver 400 000, and he said nothing!!!
We realized after returned to hotel.
Hope it will help others with the extra attention to the number 00000.

Cheers,
DJ&Kel.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Mooncake12 about Aston Kuta Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“great lap pool”
2 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

well this was our 9th trip to bali and thought wed give the aston a try ,its a newly built hotel and very nice and modern. Sorry to say we were very dissapointed though we booked a family room and 2 deluxe rooms (We have a large family) the showers leaked so much we need to use our towles to collect the water so we didnt slip when we got out,this is a design fault as the water ran the wrong way . on two occasions our rooms were not made up ,toilet kept failing to work and our lights fell out of the ceiling .
The kids club was not supervised for the children adults needed to stay .
The swim up bar was very boring and unattended at most times making it feel very unwelcoming and theres was no happy hour ,OFF TO THE DYNASTY FOR HAPPY HOUR because its so awsome .The Pool towel attendent was very difficult to find .

The roof top bar was out of action something we were looking forward to .
We had a very big storm whilst we were there and this cause a very large leak on the ground floor hallway down the wall into the carpet causing it to stink .

the pool is great especially for those people that love to do laps a great idea ,however a bit cold as its shaded by the building .

Buffet breakfast was terrific great selection.
staff very friendly .
free wifi in the lobby and free computers on the 5th floor
very comfy beds .
a great location and about 20 minute walk to the kuta central or a taxi ride for only $1.00 .
A conveinence store right across the road.
excellent security
And a lovely catholic church just down the kartika street 2 mins walk

would i stay there again ,not till they fix all there problems .

Room Tip: any one staying in bali must stay on Kartika street a very central location request ground floor p...
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Tracy S about Aston Kuta Hotel & Residence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Aston Kuta Hotel & Residence

Jl. Wana Segara No. 2-5, Kuta, Bali 80361, Indonesia
Price range (per night):* S$101 - 186

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