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Mercure Kuta Bali: Guest Reviews

3.5 of 5
Jln. Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Hotel amenities
Mercure Kuta Bali
Ranked #33 of 130 hotels in Kuta
3.5 of 5 stars 412 Reviews
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412 reviews from our community

Traveller rating
    88
    165
    104
    41
    14
See reviews for
Families
56
 
Couples
183
 
Solo
40
 
Business
22
 
What travellers say
  • Hard Rock(17)
  • Hard Rock hotel(11)
  • Infinity pool(10)
  • Ocean views(6)
  • Standard room(5)
Date Rating
Posted by an Accorhotels.com traveller
Ipoh, Malaysia
1 review
“roof top sunset swimming pool”
4 of 5 stars Reviewed 14 February 2012

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great location in Kuta with awesome infinity pool”
2 of 5 stars Reviewed 11 February 2012

I stayed here for two nights and felt that the furnishing looked rather worn out. The bath tub didn't look the least bit inspiring for me to have a bubble bath as although clean, looked like it was in need of renovation. I really liked the rooftop pool though, and it is in excellent location right in the midst of kuta town, and across from the beach.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Aphroditefi about Mercure Kuta Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“nice sea view”
5 of 5 stars Reviewed 9 February 2012

it is just right in frond beach,enjoy the view and food are good too.my kids love to stay there.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Hariyanti about Mercure Kuta Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mertha Sedana, Front Office Manager at Mercure Kuta Bali, responded to this review
29 February 2012
Dear Guest,

Warmest Greeting from Mercure Kuta Bali…
We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.
It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Senior Contributor
33 reviews 33 reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“Solid all rounder with a great infinity pool high above the panic of Kuta”
4 of 5 stars Reviewed 28 January 2012
4
people found this review helpful

Right on Kuta beach, the Mercure is adjacent to Poppies Lane and next to Bali’s austen tayshus Hard Rock hotel. If you are after a reasonable four star hotel at the centre of Bali party HQ then it’s a good option.

Buffet breakfast is pretty standard hotel fare but is done very well. More than enjoyable!

The highlight is the landscaping and the pool area. The central quadrangle has a delightful tropical pond with massive koi. The pool area on the roof doesn’t come close to what’s on offer at many of the other Bali resorts but is really well done although I’d image it would fill up quickly on a peak day. The infinity edge is pretty special -almost like Kuta beach is within fingers reach (without any of the craziness of being on the shore line). It is definitely an adult retreat area though. Everything is pretty compact and I think kids would end up going a bit stir crazy and in turn, driving all other paying guests up the wall.

The room was perhaps a bit small for our liking and very dim (more lights!). Bathrooms looked a bit dated so a freshen up is probably close to due. Air con was really loud but could be an isolated incident or perhaps a ploy to block out the occasional spurt of noise from Kuta revellers seeking their bed.

If you want a real taxi as opposed to one of the thieving unmarked jobs that have swung some sort of deal with management enabling them to set up shop inside the hotel security gate then be prepared to wait. The bell boy will tell you one has been called and will keep suggesting you try one of his ‘friends’ when the real cab doesn’t show despite the fact that youv’e seen dozens drive past the gate! I know this happens at many Bali hotels but it is generally more discrete! If you are smart then you’ll just go to the road and hail your own blue cab. You’ll be on the road in about 30 seconds! Always make sure the car has a meter and that the meter is on!

It’s a four star and delivers within the ballpark of that rating. As stated, the bathrooms need an update and the lighting is dim beyond atmospheric. I probably wouldn’t be staying for a great holiday escape but its more than reasonable if you are doing a call in to Kuta for shopping, partying with friends or enroute to a resort hotel elsewhere.

Room Tip: Request a room away from the ground floor entry. Lots of guests are out partying late and come home...
See more room tips
  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Drew1976 about Mercure Kuta Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mertha Sedana, Front Office Manager at Mercure Kuta Bali, responded to this review
29 February 2012
Dear Guiest,

Warmest Greeting from Mercure Kuta Bali…
We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.
We were very pleased to read your comment and highlight your comment for encouraging our customer satisfaction.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Surabaya, Indonesia
1 review
“Hotel Mercure Kuta Bali”
4 of 5 stars Reviewed 26 January 2012

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mertha Sedana, Front Office Manager at Mercure Kuta Bali, responded to this review
29 February 2012
Dear Guest,

Warmest Greeting from Mercure Kuta Bali…
We sincere thank you for choosing Mercure Kuta Bali as your accommodation during your Holiday in Bali.
We were very pleased to read that you appreciated the Friendliness and Assistance of our staff and you had enjoyed your Holiday.
It is always encouraging for us to learn that our valuable customer are satisfied with our service as it is what we strive for everyday.
We hope that we will have the pleasure of welcoming you again in the near future.

Your sincerely,

I Gede Ngurah Mertha Sedana
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Mercure Kuta Bali

  • Accor Kuta Bali
  • Mercure Kuta
Address: Jln. Pantai Kuta 10x | Banjar Pande Mas, Kuta, Bali 80361, Indonesia
Price range (per night):* S$129 - 192

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