Was at first impressed but as the trip got on I was disappointed we spent five nights at this hotel, we were in an executive deluxe room on the 8th floor ( which is actually the 4th floor ....weird system) firstly we booked a double and were given a twin, was so tired and couldn't be bothered so took the room, bathroom is pretty average with a pretty shocking finish no attention to detail here, day three our mini bar started leaking water all over our bedroom floor, rather than fix they just switched it off without telling us, day four a lovely sound of someone hammering floor tiles in the room across the hall at 8am, again we were not told of any maintenance when booking, breakfast was adequate for Bali, we had lunch in the restaurant on the first day it was lovely went for dinner a few days later, ordered the same coconut chicken curry which was revolting, no sense of care when complaining yes yes but really not understanding ANC just wanting our bill Paid even though we didn't touch the revolt that was served. On check out much the same when expressing our disapointment it fell on deaf ears lots of smiling and apologising but really not caring about the issues raised. You get what you pay for I believe, I would go one of the bungalows if I was to return to this hotel, I hardly doubt it though. Pool side bar is great nice cocktails and amazing staff.
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