After reading other reviews on TA were concerned about what we were going to experience so were pleasantly surprised that we enjoyed as much as we did.
Firstly, our airport pickup driver was 1.5 hours late!! We had to chase up via the information booth at airport.
Finally arrived at hotel and told hotel staff about pickup problem - staff advised that is Villas Indonesia and not related to the hotel but apologised on their behalf. Then told our villa wasnt ready until 2pm (was 11am at this stage). They then agreed they could have ready in 1 hour. We said we would have lunch while we waited. We were then told there is a complimentary lunch or dinner included in our package (werent aware of this) - so it seemed the opportunity to use the lunch.

An hour later we were shown to our villa (#103) - from the moment we walked in, we were blown away by the size and facilities. The lounge and kitchen were huge, had a large flat screen TV, water cooler dispenser and 2 airconditioners in this area. Sliding doors out to pool. Then walked into bedroom - again - huge!! with plenty of storage space and floor to ceiling glass windows out to pool and a large TV. THEN - we walked through to the bathroom - again floor to ceiling windows out to pool, massive shower cubicle with large rain shower head, large bath and sink area. The toilet was located behind a tiled wall for privacy. Above the toilet another large TV for watching while soaking.

From the bathroom a large glass door leading out to pool and stairs going up to the sun deck. This is massive!! 2 sunbeds, small BBQ with cover, all weather wicker table & 2 chairs, and the biggest Bale I have ever seen. One thing hotel should do is something to combat the mould that is on the sunbed mattresses and Bale mattress. Realise its hard due to frequent rain etc, but maybe as part of the nightly turndown, they move the mattresses under cover?

The bedding and pillows are the most comfortable I have ever slept in!! (King Coil pillows) and couldnt find a brand tag on the mattress pillowtop. Some comments on TA that there were no curtains in room - there are curtains (not full block though) and staff close them during the nightly turndown service. Note - if you are not in villa when they come to do turndown, you wont get the turndown. Staff dont have access to keys to rooms.

We ordered room service one night and had, Nasi Goreng with King Prawn, Pad Thai with King Prawn and a Balinese Chicken Curry with steamed rice. Ok there was only 1 prawn with the rice and noodles, however it was a big prawn! Cost about 230,000 - which we thought was very reasonable and the food was lovely.

Breakfast we were given a piece of paper to fill out - had various options of western cooked/continental, asian etc. Food was nice but quite basic, each egg dish was accompanied by half a tomato and half a hash brown (yes - cut in half!) Sometimes hash brown hot sometimes cold. We chose not to have beef ham OR chicken sausage OR bacon after the first day (couldnt have all unless they charge extra!). Just not to our taste. If you had an asian breakfast & wanted toast as well, they would charge extra.Cost not the issue - more just principal.
Toast is brought out before the egg etc along with a croissant & a danish & toast would then get cold. Pastries were warm when served and quite delicious.

The resort offers a private BBQ cooked on own sun deck/rooftop. We chose the US$50 ++ per person menu and was beautiful, only thing we would change/request, is that they slow down! No sooner finished one part and another was put on plate. Was just a bit rushed. Would thoroughly recommend this though. We wanted the dinner to be at 6.30 and at 6pm, the staff started arriving with tables/plates etc so keep this in mind when arranging the time with staff - we were still getting ready etc. Takes about 45 minutes to set up.

We knew our package included a 2 hour spa session per person but were pleasantly surprised to find that they also allowed another 1 hour massage per person. The spa was lovely and staff very nice.

Overall, we thoroughly enjoyed our stay and didnt encounter some of the bad experiences that others on TA did (apart from driver being late). Would we pay their standard rate to stay again? - probably not, however wouldnt hesitate to stay again if another "deal" (ie Spreets or similar).
Caught the shuttle to Bali Collection one afternoon and had a walk around & down to beach, had a drink at the beach bar of Courtyard Marriott. Back to Bali Collection for dinner which was lovely and stock up on supplies & shuttle back to hotel.

Previous reviewers commented on cleanliness and the "finish" in the rooms - I can see the villa was clean, however yes there are a few finishes that could be attended to but it didnt cause us any grief. The recent earthquake caused quite a few of the floor to ceiling windows/doors to become cracked/broken - staff advised they were in the process of these being rectified. Pool had a few cracked tiles - but again didnt spoil our stay at all.

Pros - size & facilities, privacy, remoteness (felt good to be out of the crowds), friendly staff

Cons - remoteness (cant just walk out to shop whenever), breakfast could get boring after more than 4/5 days, staff seem to think that everyone wants to listen to "rap" music or watch action movies at breakfast (a TV in the room) - I kept telling them to turn it down or off!

Firstly, i have no idea what went wrong for the people who posted negative reviews about this Resort. For we had an excellent stay.

Booked the SGD499 3d2n stay package with additional 2 nights extension with Villas Indonesia.

On arrival, we are greeted by the friendly reception staff who asked us to take a seat and served us cold drinks and towels to cool down from the blistering Bali heat. Check in is done smooth and quick and the reception gave us the breakfast menu to choose for the next day's breakfast. Before we know it, we're being transported to our villa on the hotel buggy.

Before going to the villa, the buggy driver made a small detour to show us the location of the restaurant, spa and gym. On reaching the villa, he showed us around the various rooms and all the in-villa amenities we are entitled to, eg, shuttle bus, breakfast delivery etc.

The villa is spacious, with a full sized sofa, 42" LCD TV and home theater system. 61 international and local channels are available on the TV. The kitchen has induction stove, fridge and tea making facilities. There is also a water cooler for both hot and cold water.
Connecting the bedroom, is the dressing room (which is also huge), complete with a dressing table and wardrobes with in room safe.
The bedroom has a king sized bed and another 42" LCD TV with DVD players.
If you are planning to bring a laptop with you, it is advised to bring along HDMI/VGA cable and 3.5mm Audio cable so that you can plug it into the TV.
Swimming pool size is approx 3x10m, which is more than enough for 2 person to dip in. Beside the pool, there are 2 deck chairs for us to lie down and relax.
If you're out for most of the day, the room service staffs will come into your room just after it turn dark and setup the mosquito netting and pull down all the curtains for you.

Breakfast can be served in the restaurant or in the room. Although there is a Rp50,000 for in-room breakfast, we are not charged the amount. Breakfast quality, although not the best, is pretty good as it is served fresh. Sometimes, they may forget one item or two, but once we made it known to them, they deliver the missing items to us within 5 minutes.

Location wise, the resort is pretty much in the middle of nowhere, which is perfect if you're looking for peace and quiet away from city hustle and bustle. One aspect which can be improved is the twice daily shuttle service to Kuta area. The timing is rather inconvenient with one around 9am and another at 2pm. Taxi rides(which the hotel will be happy to arrange for you) to Jimbaran area is around Rp50,000 while to Kuta area is around Rp90,000. Both fares are by meter and the taxi they used are from reliable companies. There is also a shuttle to the nearest beach every 2hrs. The beach is by far, one of the best i've been to. It's very secluded and other than the local seaside village, there is practically no one there. No hawkers/peddlers pestering you with their goods. It's just the sound of the sea and nothing else.

The staff are very helpful and will attend to your request almost immediately. Their level of English is not the best in the world, but good enough to be understood. Just remember to speak slow and clear to them in order to be understood. They will also greet you when they see you, no matter what time of the day it is. On the day we check out, we got a call to confirm the checkout date and to arrange for the buggy to pick us up from our villa.

Overall, we had a very satisfying experience during our stay there.

One thing to note, if you are arranging for the stay via Villas Indonesia, please make sure you double confirm where to meet the person arranging for your transport. This is because, on arrival, we are not met by anyone and had to take a taxi from the Airport.

Overall, this place is pretty darn good. It isn't the best of the best, but it certainly doesn't warrant the multitude of 'terrible' ratings that it appears to have attracted in recent times. That said, some of the ‘terrible’ ratings seem to be from people who haven’t actually stayed there – they are venting more at their experience with Spreets or the booking process.

We didn’t have any problems here; must have been either lucky or patient.

Yes, it is remote but a quick search on Google Maps would have shown you that, and there were no surprises for us as we already knew it wasn’t close to anything - but in my mind, that's sort of the idea of a 'retreat'.

Yes, there were a couple of things that have obviously not been built to last a millenium, and there are some minor defects, but they didn't affect the amenity of my stay. The rooms were fantastic and we had a great time.

I found the staff to be enthusiastic and keen to help, and whilst their English wasn't that great, with a bit of work, patience and a few smiles and kind words, I found that I was able to get anything I wanted sorted out. I didn't deal with Spreets but did get the package very cheap through another discount house, and I effectively paid just over $100 bucks a night. That's cheaper than a night in the Rooty Hill RSL Resort Spa Suite (which is ok but....)

Overall, we're very happy with our stay - we had a pretty good idea of what were were going to get, and we weren't disappointed.

Just spent 2 nights in Nusa Dua Retreat and Spa with the SG outlet deal. We had two villas, 101 and 105. The villas were amazing. The pools were not as clean as expected but it is a minor flaw. The finishings of the decor are not perfect but again it is only minor.
An advice though, remember to get a name card from the receptionist when you are heading out for dinner. We had the address with us and showed it to the taxi driver on the return trip but he did not know where it was and needed the contact number which we did not have. Took some time for him to ask around. The retreat is very far in a street so its impossible to walk out. Taxi around is cheap though. We took a metered taxi to BUMBU BALI for dinner and it costs us only Rp 53k.
The spa (massage+scrub+milk bath) was nice too except for the scrub. We were both shivering like crazy while they applied the cold scrub on our body. The therapists did not do anything to make us feel better.