Our stay was for 4 nights beginning of October.
As per previous comments it is not in the centre of Nusa Dua but only about a 5 – 10 minute drive to the BALI COLLECTION area (shops and restaurants). We arranged to be picked up from the airport and was impressed with the cleanliness and comfort of the vehicle and warm and efficient greeting we received.
However a few hiccups upon arrival (approx 9pm), after a long journey we were looking forward to light bite and glass of wine, unfortunately neither were available apart from bintang, tea and tiramisu! I approached the GM to ask about why the hotel did not have an Alcohol License, despite the website indicating so.... I was informed that they are waiting on the license which was being held up by bureaucracy, so if you want to indulge in a bottle of wine over dinner or enjoy a cocktail poolside then to avoid disappointment I would recommend you pre-checking the alcohol licence has been granted prior to booking. The hotel was still being worked on whilst we were there, but did not cause us any inconvenience.
Rooms were clean, well appointed, large and reflective of website pics, with efficient air conditioning. My only criticism is the absence of a dressing Mirror in the Room. There are tea and coffee facilities and a bar fridge.
I can also recommend the treatments and service in the Beauty SPA.
No complaints with the service we received from the staff, they were all polite, efficient, with a real desire to serve you in the best possible way and nothing was too much trouble.
All the common areas of the Hotel and the Pool areas are tastefully and beautifully done. The Hotel was very quiet and this could be due in part to the Alcohol License issue , it certainly prevented us from inviting our friends to the hotel.
The breakfast we found to be satisfying and no problems with the variety, in fact if you ask for anything western they will accommodate. We dined in the restaurant one evening, but to be honest, whilst the service was excellent the food we found to be just ok, nothing to shout about. I did however, enjoy a great club sandwich one lunch time poolside.
Overall we were satisfied with the hotel and we feel it has great potential once fully completed, operating with a full alcohol license and the little touches like mirrors in the room are addressed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
29 November 2011
We thank you for choosing Swiss-Belhotel Segara for your stay in Bali, and for your constructive feedback..
Wines and beers are now readily available in the t-lounge, Cafe Laguna and Poolside; Beers and Soft drinks are also available at the resort Shop.
The Room mirror situation has now been addressed, and a full length mirror has been added to ALL rooms, and a separate dressing Table and mirror has been added to the Loft rooms.
We look forward to welcoming back to Swiss-Belhotel Segara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC