We stayed in Nusa Dua for 6 nights we travelled from Ubud and this was the final stay in Bali. The hotel is nice and very comfortbale rooms with all the mod coms. The only problem I had with this hotel was when we checked in to this hotel the reception staff checked you in and that was it no one explained the layout of the hotel or directed you to the breakfast area. It was a case of find everything yourself. I fould this really unusual and odd. The hotel is very big with 3 pools and various restaurants in the hotel. I personally found the hotel far to expensive even cold drinks were priced up to more than 70% profit. We generally liked to take a walk out of the hotel and its not as far as the hotel staff make out to you. There were plenty of shops outside the hotel to buy drinks and other items from. There are also a few massage parlours outside the hotel that offer a good massage for an hour for reasonable prices.

The taxis from outside the hotel are easy to find a good vairety of restaurants outside the resort and far much cheaper with a varierty of selections.

I did enjoy syating at this hotel however I do think the hotel can improve on customer service when it comes to basics.There are alot off staf standing around in the lobby area doing at times just that standing around.

You have to leave the hotel to see Bali even though the hotel provides everything inside you could be anywhere in the world.

I visited the hotel for a week of R&R with my husband. It is probably the best place in Nusa Dua for that kind of vacation. The grounds are splendid. The beach was a very nice surprise, clean lagoon and very spacious white sandy beach. The pool at the spa (which all hotels residents can use) is a delight. Frankly I think the hotel under-sells its grounds. The room - ours was the most basic - was large enough and had a balcony that overlooked a fountain! Breakfast was pretty standard, with decent food choice and quality and the occasional live music entertainment.

The disappointment was the staff, hence why I would not rate the hotel 5-star. In short they are running this hotel on the cheap and overcharging for every single bit of extra service not included in the standard package. Examples:

(1) Each time you ask the concierge service to call you cab they "assume" that you mean a hotel cab which costs about USD 5.00 for ten-minute drive. Specify that you want a taxi-metre and the bill drops to USD 1.50! And so it goes for airport transfers etc.... they basically rip you off. We felt very bitter and cheated when we realised that each time you ask them to call you a cab they give you their hotel taxi which charges a ridiculous fare - for the same type of car or driver of a regular taxi!!! I am surprised that nobody has picked up on this

(2) Cheap staff and it shows. The staff's appearance can be improved in many cases. On many occasions I have noticed that the waiters (and even some receptionist at the front deks) were wearing dirty stained shirts. Many waiters choose not to wear shoes - fair enough - but please could they treat their feet! Part of the lack of energy coming from the staff could also be that they seem to be older than the staff in other hotels around Nusa Dua (eg St Regis, Club Med) and less educated given their level of English. If you are on decaf, be prepared to have to repeat you order at least 3 times to different waiters before they bring it to you! The gala dinner was a let-down for that reason. There was a cultural performnce by some kid dancers, which was quite cute, but totally under-sold and run by totally incompetent staff. I suggest management find out how the competition is doing in this department.

First time was 21 years ago. It was wonderful in 1991, it is excellent now, 2012. It has recently gone through a renovation and brought up to modern standards. Nusa Dua is still my favorite beach area on Bali, despite some liking Legian. The hotel is in an enclosed and guarded enclave of hotels and shares the long beach with the Westin the Laguna and others. Although each hotel has its own beach area. The beach is maintained non stop and is very clean The waters are warm and visibility quite good. Bali is not a place for diving or snorkeling.
The service at the hotel is superb from every single person. The breakfast buffet is huge and excellent. This is one of the last real Balinese hotels with huge open lobby and all the restaurants are open so one can enjoy the amazing gardens, pools and beach.
There are three types of rooms. The Deluxe, The premier and the Palace club. We stayed in a premier room only because of the quiet location. All the rooms are good. If you want to splurge get a Palace room on the third floor- room is bigger, but to tell the truth we only saw the room at night.
We ate at the Chess restaurant, right on the beach, with excellent service
and very good food. I had the steak and it was delicious.

Having stayed in the Palace Club at Nusa Dua Beach Hotel on many occasions and always loving it, I was slightly disappointed this time around. As always, we spent 3 days in Nusa Dua after a few days in Seminyak. I knew that the rooms at NDBH had been remodelled, so was looking forward to seeing how they looked. After a very warm reception at the Palace Club, I was shown to my room; yes the rooms have been refurnished, but fortunately have kept the Balinese feel that I like. After settling in I headed to the Palace Club for canapés and cocktails which are always fabulous; I saw some familiar faces (staff) who also remembered me and made me feel so welcome as always. I discovered that the Palace Club had been extended outside to allow for more tables, and that a small kitchen was now outside too. The canapés were always served buffet style prior to this visit, but now they are bought to your table; cold first, then hot. I'm not fond of this system as choice is limited, and I feel that the food was far less enjoyable than it had been on previous occasions, and quality nowhere near as good. The cocktails were still very good and staff so attentive and gracious. Breakfast the next morning was as it had always been with a buffet plus the choice of a cooked item; this was very good. Afternoon tea was served "English style' on a 3 tier stand, and other than the dry sandwiches, was also good. I really believe that it is the staff at Palace Club that make your stay an enjoyable one, and thank goodness they have remained the same. My only other gripe with the hotel itself is that they seriously need to consider replacing the old brown towels at the spa pool, and perhaps new ones by the main pools also, as they are starting to look quite tatty. When we stayed last January, the spa cafe provided complimentary water by the pool, but this was no longer offered; also, the spa cafe didn't keep regular hours, and no one came around offering snacks or beverages, even though there was only 30% occupancy at the resort. All in all, another good stay, but may try a different hotel next time.