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Mercure Resort Sanur: Guest Reviews

4.0 of 5
Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia
Hotel amenities
Mercure Resort Sanur
Ranked #28 of 59 hotels in Sanur
3.5 of 5 stars 535 Reviews
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535 reviews from our community

Traveller rating
    96
    239
    126
    41
    33
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Families
137
 
Couples
258
 
Solo
34
 
Business
14
 
What travellers say
  • Deluxe room(17)
  • Very good(8)
  • Free shuttle bus(7)
  • Ground floor(7)
  • Friendly and helpful(6)
Date Rating
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Good Stay in Sanur”
3 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

They got 2 pools. I loved the one near the beach. I was a little bit disappointed as they do not have a gym. Located in the same area of the hotel, there was a yoga studio which i didn't try. You will have to pay a fee if you would like to join the class (they have a free session once a week, if i' m note wrong). The location is lovely with the wide beach area and the small road along he beachwhich you can ride a bike or jog. The down side was there were too little sun bed comparing with the number of the hotel guests. Breakfast was good with the variety of food. I loved the omlet station. The chef at the station was kind enough to make fried eggs for me. Overall, I was ok with my stay there. I would be perfect for me if the hotel has a gym and its own yoga studio.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Modnuinoi about Mercure Resort Sanur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
22 February 2012
Dear Modnuinoi,

Greetings from Mercure Resort Sanur!

Thank you for sharing your memorable stay at our resort. We are delighted to hear that you were satisfied.

We've note very well your expectations concerning the gym and yoga studio. Rest assure your comment will be shared to our team to be reviewed.

We wish that you will come back for another stay with us in Sanur.

Yours Sincerely,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“OK Hotel”
3 of 5 stars Reviewed 20 February 2012

We needed a hotel for a night after a cruise. This hotel was close to the cruise port in Benoa , Bali and on the beach. We did get an upgraded room on check in. The room was large and in decent shape. It seemed the room had not been used as it was musty smelling when we first opened the door. The smell soon was gone after the AC cooled down the room. The outdoor temps were very humid and hot and the AC had a hard time cooling the room. The buffet breakfast was fine. The hotel has a large beach area protected by a reef so safe for swimming. The pools were very nice as well. Food stall are on the beach near the hotel.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Frank1915 about Mercure Resort Sanur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
22 February 2012
Dear Frank1915,

Warm Greetings from Mercure Resort Sanur.

We very much appreciate your review about your stay with us.

Thank you for your complimentary on our resort. However we will mark your concern regarding the musty smell in the room, for our improvement in the future.

We are waiting to welcome you again in your next visit in Sanur.

Best Regards,
Mercure Resort Sanur Team
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Posted by an Accorhotels.com traveller
Darwin
1 review
1 helpful vote 1 helpful vote
“Mecure Sanur”
3 of 5 stars Reviewed 16 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
16 February 2012
Dear Valued Guest,

Warm Greetings from Mercure Resort Sanur.

Thank you for taking your time to review your stay at our resort, as well as your complimentary for our pools and the beach.

We will note your dissatisfaction concerning the room cleanliness and condition. Rest assure your comments will be shared to our team for our improvement in the future.

We hope you will grant us the opportunities to serve you better in your incoming holidays.


Best Regards,
Mercure Resort Sanur Team
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Posted by an Accorhotels.com traveller
Darwin, Australia
2 reviews
1 helpful vote 1 helpful vote
“Very Average”
3 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
15 February 2012
Dear Valued Guest,

Greetings from Mercure Resort Sanur.

We very appreciate your sharing about your stay at our resort.

Thank you for your feedback concerning our resort condition (room, bathroom, pool) as well as our pool staff respond. Rest assure we will mark this issues and share to our team for improvement.

We hope ro have the opportunity to serve you better in the near future.


Yours Sincerely,
Mercure Resort Sanur Team
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Budapest, Hungary
2 reviews
“enjoy mercure sanur bali”
4 of 5 stars Reviewed 11 February 2012

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vctor1111111 about Mercure Resort Sanur
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review
13 February 2012
Dear Valued Guest,

Warm Greetings from Mercure Resort Sanur.

Thank you for sharing your memorable holiday in our resort. It is always a pleasure to hear that our guests were satisfied.

Your comments concerning the WiFi connection is highly appreciated. We will follow up this issue to improve our service quality in the future.

We are looking forward to welcoming you again for another holidays in Sanur.


Yours Sincerely,
Mercure Resort Sanur Team
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Additional Information about Mercure Resort Sanur

  • Mercure Hotel Sanur
  • Accor Hotel Sanur
Address: Jalan Mertasari | P.O. Box 3476, Sanur, Bali 80034, Indonesia
Price range (per night):* S$95 - 150

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