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Novotel Bandung: Guest Reviews

4.0 of 5
Jalan Cihampelas No 23 | West Java, Bandung 40171, Indonesia
Hotel amenities
Novotel Bandung
Ranked #9 of 89 hotels in Bandung
4.0 of 5 stars 241 Reviews
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241 reviews from our community

Traveller rating
    56
    127
    51
    6
    1
See reviews for
Families
74
 
Couples
48
 
Solo
22
 
Business
42
 
What travellers say
  • Very nice(11)
  • Good hotel(11)
  • Swimming pool(8)
  • Very good(7)
  • Hotel staff(6)
Date Rating
Denpasar, Indonesia
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“FANTASTIC”
4 of 5 stars Reviewed 17 February 2012

Staying on 08 February - 11 February 2012, Lovely Hotel and Great Staff. Front Desk and FB Staff very attentive and proactive. Room was great, cleanliness OK, good food, and lovely staff. Would like to come here again for my next vacation in Bandung. Thanks Novotel

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask cahdjo about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marak Setiadi, General Manager at Novotel Bandung, responded to this review
20 February 2012
Dear Mr. Cahdjo,

Warmest Greetings From Novotel Bandung......!

Wish our response finds you very well in Denpasar city or in anywhere you are right now.

We are so happy to know that you have a pleasant stay with us and enjoyed here as a Lovely Hotel with the Great Staff. Our team are very thankful to your positive feedback for our staff, service, products and facilities. This would definitely encourage our staff's spirit to explore all excellent efforts to continously providing excellent services, products and facilities to beloved guests.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's staff, facilities and services.

And big thank you for your loyalty that you will come here again for your next vacation in Bandung. Our team can not wait to welcome a valued guest like you soon at Novotel Bandung.


Sincerely Yours,

Marak Setiadi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“A perfect place spend a week end”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

Good place, good food and good sleep! Value for money. Would like to come here again for my Bandung week end. Really like the junior suite room, the hotel did refurbished the room. The only thing downsides is the drop off area at the lobby, had to reverse my car to get unloaded and my kiddos not getting expose when its rain..no big deal as I would prefer this place in my hotel list.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Frans G about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marak Setiadi, General Manager at Novotel Bandung, responded to this review
13 February 2012
Dear Mr Frans G,


Warmest Greetings From Novotel Bandung......!


Thank you for your loyalty with us and yaking the time to provide us feedback on your last stay with us. I am happy to see you enjoyed our facilities and service and the most important is value for money.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
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Nakhon Ratchasima, Thailand
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
“A complete stay !”
5 of 5 stars Reviewed 10 February 2012

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Yao2011 about Novotel Bandung
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marak Setiadi, General Manager at Novotel Bandung, responded to this review
13 February 2012
Dear Our Valued Guests,


Warmest Greetings From Novotel Bandung.......!


We are so excited to read your short and concise comments on our hotel. We are glad to know that our facilities and services met your expectations which will bring you back to Novotel Bandung again in the future.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Two thumbs up!”
5 of 5 stars Reviewed 8 February 2012

I stayed in Novotel Bandung from 4-7 February. From the moment I stepped into the lobby, I knew I would experience a lovely stay here, and boy, was I right. Smiles were aplenty from the hotel staff from the moment I stepped out of the car. Our twin room was spacious, clean and the bathroom is also spacious. Although our room (room 801) was next to the lift, we did not hear a sound from the lift, or from the guests passing by our room to the lift. We have no complaints at all on the beds, mattress, towels.

The hotel location is also very good, near to all the shopping spots in Bandung like Dago and Riau factory outlets. Jalan Cihampelas shopping area is also a stone's throw away. Although there are no shopping outlets right at the doorstep, a taxi does not cost that much since the hotel is located in the middle of everything.

For us, the best thing about this hotel is the food. We ordered room service for 2 nights are were truly not disappointed. We truly recommend the food that we ordered: the chicken rice, fried rice "buntut" ala Novotel, pisang karamel and the creme brule, because they were so good. I think that was the best creme brule I have ever tasted. And the prices were reasonable too. So, please do try out these items on the menu. The room service staff deserve a badge because they were all so helpful and spoke to us in a very nice friendly manner. Even the staff the send the food to our room was charming and nice.

We will definitely come again to this hotel, for food, if not for staying in. And will definitely recommend this hotel. We had a very lovely stay here that upon check out we immediately signed in to become the A Club member. Well done Novotel Bandung!

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 7 more reviews by Puzzledprez for Bandung
Ask Puzzledprez about Novotel Bandung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marak Setiadi, General Manager at Novotel Bandung, responded to this review
13 February 2012
Dear Our Valued Guests,


Warmest Greetings From Novotel Bandung.....!


Thank you very much of your recommendations and very strong positive review on our hotel. We are so happy to know that you have a pleasant stay with us. We couldn't expect more then a big thank you for your positive feedback. This would definitely encourage our staff's spirit to explore the best possible way to continously providing an excellent service to our potential future guests.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. I believe your feedback is also objective considering you are a senior contributors with 21 reviews.

My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Jakarta
2 reviews
“great hotel but room cleanilles need attention”
3 of 5 stars Reviewed 6 February 2012

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Marak Setiadi, General Manager at Novotel Bandung, responded to this review
13 February 2012
Dear Our Valued Guests,


Warmest Greetings From Novotel Bandung......!


Thank you very much for taking time to provide us your feedback on your last stay with us. I am happy to see you enjoyed our services and facilities. I noted your comments about the stain in the carpet. We directly to take the action in cleaning the stain at our carpet.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Novotel Bandung

  • Bandung Novotel
Address: Jalan Cihampelas No 23 | West Java, Bandung 40171, Indonesia
Price range (per night):* S$78 - 148

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