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Hotel Santika Pandegiling _ Surabaya: Guest Reviews

3.0 of 5
Jl. Pandegiling No. 45, Raya Darmo, Surabaya 60264, Indonesia
Hotel amenities
Hotel Santika Pandegiling _ Surabaya
Ranked #13 of 45 hotels in Surabaya
3.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    2
    6
    5
    2
    0
Date Rating
Bali, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good Location, Average Facilities”
3 of 5 stars Reviewed 20 January 2012

Stayed there for 3 days 2 nights, booked directly through hotel reservation. I would recommend to book through online booking, since the given rate was quite expensive compared to internet rate.
Don't wake up too late otherwise you have a plan to skip your breakfast. We woke up at 9 and only few choices left.
I think this hotel is quite old.The ac was not cold and I need to put any card in electricity slot to keep electricity switch on when we left the room because the ac need a very long time to make room cold enough. The bathroom clean but the equipment quite old.
The location is good. Easily reach famous place by a cab and not too expensive. I prefer to stay in newer hotel with good rate better than this one.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Z zainuddin, Manager at Hotel Santika Pandegiling _ Surabaya, responded to this review
25 January 2012
Dear FinLuvNick,

Warm greeting from Hotel Santika Pandegiling Surabaya,we are pleasure and proudly that we can serve you during your stayed at Hotel Santika Pandegiling Surabaya.

It has come to our management attention regarding Hotel facilities equipment quite old and Air Condition was not cold enough in your room during your stay with us.
We are truly sorry that this problem has occurred and we would like to apologize for any inconvenience. Please be assured that this issue has been passed onto the appropriate section to be concerned.

Once again, thank you very much for your constructive feedback in regards to your experience during your stay with us and we welcoming you back to our hotel on your next visit

With kind regards,
Zainuddin
Front Office Manager Hotel Santika Pandegiling Surabaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
“There are better hotel...”
3 of 5 stars Reviewed 19 January 2012

Santika Pandegiling is a so-so hotel. Rooms are old, but acceptable. Bathroom looks old though. Standalone air conditioner Mr working. Sweating in the middle of the night. Plus no swimming pool!

Will not come back to this hotel since there are better located hotels with almost the same price and newer designs.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
1 helpful vote 1 helpful vote
“Good hospitality n local food for breakfast”
5 of 5 stars Reviewed 17 January 2012

Was stayed here for 4 nights and enjoyed with local food for breakfasts. Even the staff gave me surprise for a cake on my burthday.

Nice hotel and good service. Definitely will come back to stay.

Keep it up.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“Nice Hotel, Good service”
4 of 5 stars Reviewed 19 December 2011

This hotel is my #1 choice hotel for my monthly visit to Surabaya. Room is in good size, comfy bed, free wifi and service is almost always excellent with a lot of smiles. The only downside is the bathroom needs a major facelift. Very old toilet bowl and bath tub. The bath tub also too high to step in and out and can be dangerous for older people. I think they should change to normal walk-in shower instead. Breakfast option also is quite limited and more toward to Indonesian palate.
They need to change all the towels as well, it is start showing her age.

Room Tip: If you need to use Wifi, the best signal is on the rooms close to the elevator.
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Pleasant stay”
4 of 5 stars Reviewed 15 December 2011

Santika Hotel gives you a very welcome reception.
The design of the hotel is modern, clean and refreshing
The rooms are similarly very pleasantly designed

Room Tip: For any hotel, check the rooms before checking in. One of the main indicaters of service is the bath...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hotel Santika Pandegiling _ Surabaya

Jl. Pandegiling No. 45, Raya Darmo, Surabaya 60264, Indonesia
Price range (per night):* S$69 - 124

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