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Hotel Santika Jemursari: Guest Reviews

Jl. Jemursari No. 258, Surabaya 60237, Indonesia
Hotel amenities
Hotel Santika Jemursari
Ranked #21 of 45 hotels in Surabaya
3.5 of 5 stars 4 Reviews
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4 reviews from our community

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Traveller rating
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    2
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Date Rating
Jakarta
Senior Contributor
43 reviews 43 reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
“Limited facility, new Hotel”
3 of 5 stars Reviewed 18 January 2012
2
people found this review helpful

I stayed here on a business trip for 3 nights. During check in, i threw a complain, because the price that was booked by my company was higher than the online rates if i booked by online. So the staff promised me that he would look into it, and respond.
But until i checked out , no body respond about my complaints.
So i felt that the staff need more training to handle complaints.

Since the difference is not so much, then i just ignore it. But deep down, i felt kind a silly, whats the point you book from the coorporate rate, if you can get cheaper rate throught the santika website. Which also i sent email to the santika corporate , and had no response !

For the room itself, quite convinience , since its a new hotel. The size of the room is quite acceptable enough for business hotel.

There is one ballroom on the 5th floor. No swimming pool. No gym , i think. Small business centre. One restaurant, that i can find. One coffee shop at the lobby.

Very limited parking space.

200meters from convinence stores.

It lies in the real estate surrounding.

There's one thai restaurant in walking distance, and one small pempek food stall.

The waiters at the restaurant during my breakfast are really helpful.

Quite full during my stay, because there's a local official who happened to stay there as well.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“a simple hotel”
4 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

the hotel looked new and well maintained.
Lobby was spacious and clean. I didnt go through the check in process cause i was in a group, so someone have already checked-in our room.

room was adequate. no carpet, simple toiletries, hot water was working, although area wise its not too big, but its enough.
the odd thing about the bathroom is, there was no door or even a curtain in the shower area. so the water from the shower was splashing all over the place.

bfast ends at 10, a bit faster than most hotel which usually offers bfast till 11ish.
variety was quite nice, but lots of bugs in the juice area, and no one attend to it. a bit grossed out so i just ate the porridge which was quite nice.

they didnt provide and even the room service dont have any iron, so you need to pay for laundry services.

another thing was the location. im not an expert on Surabaya area, but since traffic was not that bad, although this is not i the CBD area location was not to complain about.

all in all its not that bad of a hotel. you get what you pay. so i gave them 4 stars.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Surabaya, Indonesia
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Perfect for bussiness trip, not for holiday”
3 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

Santika Jemursari is one of the property owned by Santika new group. This hotel open about a year ago. Jemursari located in the SIER area, about 15 minutes from the airport juanda (if you pass the toll road), or about 30 minutes if it does not pass through the toll road.

Because this hotel is intended for the businessman, the hotel is only providing the two types of room, deluxe and executive rooms. distinguishing the two is slightly more spacious executive rooms when compared to the deluxe room. however in general booth rooms had the same room settings. although the hotel is relatively new, when I stay there are some cracks in the walls of the room.

This hotel restaurant provides a buffet for dinner with a variety of start menu varied menu of traditional Indonesia, western menu, up to Japanese cuisine. suitable for entertaining business associates.

Room Tip: choose an executive room with balcony, is more interesting and a little more spacious than the delux...
See more room tips
  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“1 Malam @ santika jemursari”
4 of 5 stars Reviewed 8 January 2012
3
people found this review helpful
Google Translation

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ardi_ciptagriya about Hotel Santika Jemursari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Santika Jemursari

Jl. Jemursari No. 258, Surabaya 60237, Indonesia
Price range (per night):* S$69 - 104

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