I stayed here on a business trip for 3 nights. During check in, i threw a complain, because the price that was booked by my company was higher than the online rates if i booked by online. So the staff promised me that he would look into it, and respond.
But until i checked out , no body respond about my complaints.
So i felt that the staff need more training to handle complaints.
Since the difference is not so much, then i just ignore it. But deep down, i felt kind a silly, whats the point you book from the coorporate rate, if you can get cheaper rate throught the santika website. Which also i sent email to the santika corporate , and had no response !
For the room itself, quite convinience , since its a new hotel. The size of the room is quite acceptable enough for business hotel.
There is one ballroom on the 5th floor. No swimming pool. No gym , i think. Small business centre. One restaurant, that i can find. One coffee shop at the lobby.
Very limited parking space.
200meters from convinence stores.
It lies in the real estate surrounding.
There's one thai restaurant in walking distance, and one small pempek food stall.
The waiters at the restaurant during my breakfast are really helpful.
Quite full during my stay, because there's a local official who happened to stay there as well.
