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Ibis Rajawali Surabaya: Guest Reviews

3.0 of 5
Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
Hotel amenities
Ibis Rajawali Surabaya
Ranked #18 of 45 hotels in Surabaya
3.5 of 5 stars 92 Reviews
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92 reviews from our community

    Trip type
Traveller rating
    6
    41
    29
    13
    3
Date Rating
Australia
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Nice Place in historical area”
3 of 5 stars Reviewed 18 January 2012

Was staying in ibis rajawali hotel for three nights with a friend of mine, the hotel location is good if you like to see some historical places.

The room is nice, comfortable enough, free wi-fi and the most important is, the room is clean. the lobby area is non smoking area except the lobby lounge but we need to consume the drink if we want to sit there which is fair enough.

After having a rest on the first day, we wanted to go aroung on the second day, approach the receptinist where to go.. the receptionist direct us to go to sampoerna museum
(a cigarette museum) looks like the receptionists does not know much on how to direct the guests to nice places. But that's fine because when we was at Sampoerna Museum whichis only about 15 minutes from the hotel by tricycle, sampoerna has a free trip to some area i.e china town, some old factories e.t.c this trip is very educative trip especially for foreigners unfortunately less promotion.

Overall the stay was great even the weather was bad... at the end, we bring great memory from surabaya except when we settle the bill, it does not match with the price that we booked from internet, it was higher and when we ask the receptionist, he did not give us a proper answer.. since we left very early morning and we need to catch our flight, we did not want to argue because we did not want to ruin our trip.

Room Tip: Always check out early to make sure that you can check your bill properly, and they can not prepare...
See more room tips
  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Bogor, Indonesia
1 review
“TOWEL HYGIENE AND CAR PARK”
4 of 5 stars Reviewed 5 January 2012

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Posted by an Accorhotels.com traveller
Jakarta
1 review
“Definitely will not come back!”
1 of 5 stars Reviewed 3 January 2012

Not sufficient hair dryer and to address this issue the housekeeping informed us that hotel's policy said that hair dryer could only be borrowed for 15 - 30 mins a day (this is truly a big lie!), poor receptionist (lie all the time, instead of telling us that rooms with connecting door were not available, they told us that the hotel has no rooms with connecting door), lousy coordination between reception and reservation (we reserved three rooms instead the receptionist said that we only reserved two rooms).

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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“nice to stay here”
4 of 5 stars Reviewed 3 January 2012

Close to some of tourist interest,like Sampoerna Museum and Jembatan Merah. With not so far walk,you can see Pasar Blauran,Tugu Pahlawan and Hotel Majapahit (here was a heroic action from people of Surabaya).
Easy to get public transportation,just in front of the hotel. You can choose to use becak,bus,angkot or taxi.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Jakarta
1 review
“I would stay at same hotel on my next visit in this month”
4 of 5 stars Reviewed 2 January 2012

Everything are good especially for the food. The food is good and various. Only one thing that I oftenly missing and don't find any tooth brush provided. I would suggest to the hotel management to provide this small thing.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Ibis Rajawali Surabaya

Jalan Rajawali No 9-11, Surabaya 60175, Indonesia
Price range (per night):* S$54 - 68

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