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Sheraton Surabaya Hotel & Towers: Guest Reviews

5.0 of 5
Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Hotel amenities
Sheraton Surabaya Hotel & Towers
Ranked #3 of 45 hotels in Surabaya
4.5 of 5 stars 130 Reviews
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130 reviews from our community

    Trip type
Traveller rating
    69
    48
    7
    4
    2
Date Rating
London, United Kingdom
Top Contributor
58 reviews 58 reviews
Reviews in 25 cities Reviews in 25 cities
52 helpful votes 52 helpful votes
“very impressive”
5 of 5 stars Reviewed 16 February 2012

I was here for 3 days for a conference and the glitzy photos viewed over the internet a few days before arriving raised my expectations. They were certainly met. The hotel is well positioned next to a modern and smart shopping mall. It has several restaurants and bars, all of them excellent, and the rooms are very clean and large with rapid and effective room service. The facilities are generally very good and well maintained. Hardly anyone was using the very large and interesting swimming pool and there were plenty of deck chairs to sunbathe on. The staff are extremely friendly, making my stay a very pleasant one, and the hotel seems to manage its business traveller and family-with-kids guest mix well, so no hesitation in staying here should I return.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Christoph l about Sheraton Surabaya Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EttyAya, Manager at Sheraton Surabaya Hotel & Towers, responded to this review
21 February 2012
Hello ….

We appreciate you taking the time to post such positive comments. It’s always great to hear that you enjoyed the service. We have shared your feedback to our associates. Once again, thank you for your review, and we look forward to welcoming you back in the near future!
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Jakarta, Indonesia
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“A perfect hotel connected to Tunjungan Plaza mall”
5 of 5 stars Reviewed 3 February 2012

The room was nice, clean and has balcony with views of the busy road in front of the hotel. The room was very quiet though, you hardly hear the traffic, except for a speeding motorcycle late at night. Except for the small countertop, the bathromms was also very fine with bath tub and shower. I don't see a mosque near by, but you can still hear the morning prayer. Not loud though. It is connected to a very big upscale Tunjungan Plaza mall. So you will never get bored. Excellent

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tjaulia about Sheraton Surabaya Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia Wibowo, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review
16 February 2012
Dear Tjaulia

Thank you for writing to us about your experience at Sheraton Surabaya Hotel & Towers. We shared it to our staff who are very happy to hear about your excellent stay. We will pay more attention to details to our bathroom though.

We hope to welcome you back to Sheraton Surabaya Hotel & Towers in the not too distance future.

Warm Regards
Teresia Wibowo - DIrector of Sales & Marketing
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Surabaya, Indonesia
1 review
“Very impressing stay”
5 of 5 stars Reviewed 2 February 2012

My wife and I had a great stay for one night at Sheraton Hotel & Towers in Surabaya. Great location close to shopping mall. Great dinner evening in Bromo Kafe for a Indian Theme night with great foods made by the Indian chef. Service and rooms were perfect. We will definitely go there again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Teresia Wibowo, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review
16 February 2012
Dear HenningDS

Thank you for taking time to write about your lovely experience at Sheraton Surabaya Hotel & Towers. We are glad that you appreciated our Indian cuisine at Kafe Bromo.

I hope to welcoming you back at Sheraton Surabaya Hotel & Towers soon.

Warm Regards
Teresia Wibowo - Director of Sales & Marketing
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Jakarta
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Very Good”
5 of 5 stars Reviewed 29 January 2012

- Big beds (twin) - I stayed in Club Room
- Good varieties of breakfast
- Complete bathroom amenities
- Friendly staff
Overall: Highly recommended, worth the money

  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WRK1511 about Sheraton Surabaya Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“very pleasant stay”
5 of 5 stars Reviewed 27 January 2012

it is a very great stay for 2 nights in Sheraton Surabaya.

The location is perfect, just beside Tunjungan Plaza, and has fully sheltered walkway (which is like just 50m away) to the mall. love this.

I also had chauffeur service for 3 hours, he is extremely friendly and knowledgeable.

The hotel room and service is really awesome! never regretted staying there.

Room Tip: it's good if u can have room with balcony.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask kazeeee about Sheraton Surabaya Hotel & Towers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresia Wibowo, Director of Sales at Sheraton Surabaya Hotel & Towers, responded to this review
16 February 2012
Hello Kazeee

Thank you for your wonderful feedback. I am happy that you truly enjoyed your stay at Sheraton Surabaya Hotel &Towers...

Come back soon.

Warm Regards
Teresia Wibowo
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Additional Information about Sheraton Surabaya Hotel & Towers

  • Sheraton Surabaya
  • Surabaya Sheraton
  • Sheraton Surabaya Hotel
Address: Jalan Embong Malang 25-31, Surabaya 60261, Indonesia
Price range (per night):* S$167 - 210

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