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Somerset Surabaya Hotel & Serviced Residence: Guest Reviews

4.0 of 5
Jl Raya Kupang Indah, Surabaya 60189, Indonesia
Hotel amenities
Somerset Surabaya Hotel & Serviced Residence
Ranked #15 of 45 hotels in Surabaya
3.5 of 5 stars 19 Reviews
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19 reviews from our community

    Trip type
Traveller rating
    4
    5
    9
    1
    0
Date Rating
Jakarta, Indonesia
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Recommended hotel apartment in Surabaya”
5 of 5 stars Reviewed 5 February 2012 via mobile

This is not the first time I stay in this hotel. I like the ambience, location, room, food and cleanliness.
The location is next to airport and city centre, room is huge and clean, the atmosphere is comfortable with many big trees around the hotel..
Wifi is free, n the lobby area without password, but need password in the room, and the speed is good enough.
I am fully recommend this hotel if you come to surabaya....

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jakarta, Indonesia
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Good Hotel”
3 of 5 stars Reviewed 8 January 2012

I stayed at this hotel mainly because it was closely located to my customer's place. I stayed at one of the Standard, non-smoking room. Overall the room was okay for me. it provided with coffee maker and safe deposit box. They provide two small bottled mineral water and two small bottled green tea for compliment daily. The bed was comfy enough, but not too clean. Few remaining stains on the bed sheet.. The toilet was clean. But the shower had rusty colors, although it's not affecting the smell of the water. One of the towel provided for me had brownish stained on it. So better check your towel thoroughly before use.. The breakfast was delicious for me, lots of variety and taste good. So, I do recommend this hotel. It's rather far from city center, but you can order taxi from the lobby..

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurong, Singapore
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Not my favourite hotel but good enough for backup”
3 of 5 stars Reviewed 29 July 2011
1
person found this review helpful

I stayed many time in this hotel whenever my favourite place is fully book. The room is slightly outdated especially bathroom equipment and smelling of cigarette all over the place.

Hotel facility is standard and considered not good enough for 4 star.
The good thing of this hotel is variety of food for breakfast and the location where close to highway.

Room Tip: try to get Non smoking room if you are non smoker
See more room tips
  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Sufficient”
3 of 5 stars Reviewed 22 December 2010

We needed to stay in an apartment so we could meet easily in the hall. This was a place that was about 20 minutes to the business meeting location that we had to attend. We had 3 rooms which was just nice for the 3 of us. I was with 2 other female colleagues. They had to share a common bathroom while I had the ensuite master bedroom. We did not use the kitchen but it appeared sufficient for cooking. The place looks nice on photo but its age is very obvious in reality. Certain floors appear to have been refurbished but not the floors which we stayed on. The tvs could be bigger and flatter. It would also be useful if we did not have to call for iron, iron board, dryer and adapter. These should have been provided. No internet wifi in the apartment but free at the hotel lobby area. Otherwise, we found the place sufficient, the personnel friendly, the breakfast reasonably good and the location about right for us (from the airport about slightly more than half an hour, and there are restaurants just next to the hotel).

  • Stayed December 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
1 review
1 helpful vote 1 helpful vote
“obnoxious”
2 of 5 stars Reviewed 13 October 2010
1
person found this review helpful

paid in cash for 4 nights,deposit of 500.000irp also required,no probs! Drinks at the bar ater dinner out,were told don't pay we'll book to your room! Next night at hospital with wifes mother,hotel rings and ask's us where we are as drinks overtook room deposit,could we come back right now and fix up this HUGE anomaly(still had 2 nights to go) Absolutely outraged,tried to pay bar tab and then be told come back to hotel now to pay bar bill.Rooms and hallways reek of smoke and lifts smell of sewerage??Normally stay at shangri la.but went here for proximity to mother in laws house as she had a stroke recently!! Will never go back!!!!!

  • Stayed October 2010, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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somersetsby, General Manager at Somerset Surabaya Hotel & Serviced Residence, responded to this review
31 May 2011
Thank you for your feedback.

We read with much concern about the unpleasant experience you encountered during your previous stay with us. We do encourage our guests to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are being addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. Could you please contact me at +62 31 732 8738 so that we can take remedial action to ensure incident like this will not happen again? Thank you.
Andrew Mah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Somerset Surabaya Hotel & Serviced Residence

  • Somerset Hotel Surabaya
Address: Jl Raya Kupang Indah, Surabaya 60189, Indonesia
Price range (per night):* S$96 - 170

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Somerset Surabaya Hotel & Serviced Residence
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