3D2N stay for us, with a little slow custom clearance at ferry terminal, but arrive at the hotel and all is well. Service is relatively good but i'm not too sure if the staff understand us enough. Required faciliaties were available, and internet (wi-fi) was good given that it is in Indonesia. SPA was value for money. Rooms are comfortable.
On the whole, the experience is good. But good is a beginning where improvements could provide better customer/guest experience for future guests.

I booked a 3 days 2 nights package from a travel agent for S$115 per pax on 18 January 2012 till 20 January 2012.

We reached at Nongsa Fery Terminal and the land transfer took around 15 minutes to reach the hotel. The hotel looks quite old but great scenery. Upon reaching, we checked-in into our hotel room. I got a twin room and when I requested for a queen bed, they said that I need to wait for another hour which at the end I just take the room. Later, my hubby and I just join the bed together. We requested for a baby cot which is huge and comfortable for our 10 months old baby. Our room view is great. It is a seaview and pool view. It is very peaceful to look at. The room is quite small but clean only that the praquet floor is worn out.

This resort is far from town area. We had to rent for a van which cost us S$60 for a 3 hours rent which is expensive. The journey to the town took us around 30 minutes. All the food here is in S$ which is very expensive. Since we went out to the town, we ate our meals there and also pack our food to our hotel.

Our package come with a buffet breakfast. The breakfast is not much to expect with little choices to choose from.

My hubby wants to go for their promotion S$11 foot massage but they are not prepared as there is insufficient masseur. So we had to wait for awhile for their masseur which they "borrow" from their spa.

On our third day, we suppose to check-out at 1300hrs but they allowed us to check-out late at 1530hrs since our ferry is at 1630hrs. But we need to top-out S$25 for 3 rooms.

Do take note that everything in this hotel is in S$.

Staff are friendly but I'm not sure some of them understand the basics of service i.e. that they are there to ensure that guests have a pleasant and relaxing time (for which we are, after all, paying). At this hotel, some of the staff seem to have blurred the boundaries a little - playing their own iPods through the pool's sound system, jamming in the lobby on the band's night off (and no, I don't want to hear chopsticks at midnight on the hotel piano), turning the music down when asked only to turn it up again 2 minutes later.

Music is at the heart of this hotel's problems. There is too much of it and it is too loud. Sometimes, there are two tracks playing in the same location e.g. in the open-plan coffee bar AND in the adjoining lobby. Once, I even heard three. The band do their best but they're a bit ham-fisted and the vocals are dire. Plus, again, they play too loud. I can forgive a lot but not having my eardrums assaulted every time I go outside my room.

Which brings me to my next point. The room. Large but shabby, awful shower, drawer fronts coming off, bad reception on the TV, not sure I trust the balcony railings. But my main beef was with the room service. I left a half-empty glass of juice on the tray where they keep the kettle. It wasn't removed for 3 days. I put it outside the room. It wasn't removed for a further 3 days by which time it had a coating of mould. When I mentioned this to the receptionist, she genuinely didn't see why I might find this a problem.

Other issues. Tiny beach, no loungers. Two restaurants, one OK, the other, hmm. UHT milk and undrinkable tea at breakfast. The one good thing about this hotel is the pool but there was no outside service, the bar was never open and, sorry to go on about it, the staff would keep playing their iPods or (worse) local radio over the sound system.

Poor.

Located in the Nongsa area of Batam Island, this 4-star resort offers modern rooms with free internet access and satellite TV. Facilities include an outdoor pool and a private beach.

All rooms of Batam View Beach Resort are equipped with air conditioning, a fridge, and a balcony. Some rooms have a seating area.

Beach Resort Batam View’s sea sport centre offers water skiing, kayaking, canoeing, and wake boarding. The spa offers various health and beauty treatments, such as aromatherapy massages.

Beachfront restaurant Kelong serves fresh seafood in Sundanese, Thai or local style. Guests can listen to the resort’s resident band, Rendevouz, while drinking an exotic cocktail at the Islander Lounge.

Batam View Beach Resort is only a 35-minute ferry ride away from Singapore.