My friend and I were looking for the nearest hotel to Nagoya Hill Shopping Mall. We didn't know where to find one. So, as soon as we arrived at Batam Centre, we look for a travel agent to ask any good hotel that is near to Nagoya. She named a few hotels that were very near to the mall. All were fully booked except for Goodway Hotel.
So we went to the hotel and were welcomed by the workers there. We had to go through this security check at the main entrance. We went into the room and it was okay. Everything was in a good condition except for the toilet. The toilet was not functioning. This flusher's broken. There was no wifi available in the room. So I had to go down to the lobby to excess my emails n update my Facebook. The swimming pool was small. But still okay for me though. Cause maybe I'm not too much of a "complainer". They gym was okay and so was the spa. The worker who managed the facilities was quite helpful.
The location by the way, its a walking distance to Nagoya Hill. It took us about 5-8 minutes to go there.
For the breakfast, there's not much I can say. Not that bad.. and not that good...

we booked this hotel before we saw the reviews here, so we are kind of have "NO" expectation for this hotel. But it turn out alright!
to be honest, this is a very old shacking hotel. The windows are not working, bathtub chipped off! The closet door are not working well too. The food is so so. The gym is very old....
But, there is internet even it is very slow and the staff are nice. Lady staff does smile and the staff in charge the gym and the swimming pool are very responsible!

We stayed one night in the Goodway Hotel.
It was okay but I wouldn't recommend it to anyone.
Positive: the room was clean; the bed super comfy; the aircon worked; we felt safe
Negative: the stuff was not able to communicate (we had a problem with the mini bar and no one except the manager was able to understand English); breakfast was practically carried off while we were still eating.

I should say: stay away from this hotel. The staff are very rude and not professional. Don't expect a smile from them, even if they make mistakes they won't apologize. It looks like customers are burden for them. Stay here for 5 days and it's more than enough.

we stay here for a meeting and seminar, so we were in quite big group. But even when only 10 of us arrived earlier for a meeting, the staff -with very few guests- were rude and ignorant. We collected many many complaints from the members of our group. The food was average if it was not bad. The light was dim and we can smell a weird combination of smoke and wet-old carpet. They didn't provide a projector in the meeting room when the organizer has already arranged and paid for it.

The water leaks from the bathroom (I don't know from which part) into the floor near bed. My friend's room got terrible leak from the ceiling when it was heavy rain!
One time I forgot my key, so I went down to the reception and just said: "I left my key in the room". The staff looked at me briefly and asked: "room number?" I told her my room number, and without any other verification she just issued a new key for me!
Another day, my key didn't work. So I came to receptionist again and said: "my key doesn't work". And guess, he just asked my room number and fixed it without any question! just try that to your friend's room, they will give you the key hahahaha....

we don't trust the security in this hotel, so when my friend wanted to go out for a while, she asked the reception to keep her laptop. The staff replied: "why don't you keep it by your own?" Of course without any smile... wow... what a hospitality.
When the internet didn't work at her room, my friend called the staff and asked whether they could send any technician to fix the problem. The staff just replied: "the IT guy hasn't come yet."
full stop, no "sorry".

When we had dispute over the rooms booked by the travel agent (it was their fault, given my room to other), in the middle of arguments suddenly the staff just left us! it made my colleague was really pissed off. We are educated people, we talked politely and rational, and we have traveled all over the world. We had experience staying in the non-star hotels as well as five-star diamond hotels, so we can accept various levels of facilities provided by hotels, but being professional and hospitality is different thing, it's a key in hotel business.
My colleague said: "I feel as if I didn't stay in a hotel, but asked for free over night."

Close to the hotel there is hotel which look more decent: i-Hotel. we wish we stayed there even though we didn't know this hotel.