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Banyan Tree Bintan: Guest Reviews

5.0 of 5
Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
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Banyan Tree Bintan
Ranked #4 of 21 hotels in Bintan
4.0 of 5 stars 349 Reviews
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349 reviews from our community

Traveller rating
    170
    102
    49
    21
    7
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Families
63
 
Couples
205
 
Solo
8
 
Business
2
 
What travellers say
  • Ferry terminal(9)
  • Ocean view villa(7)
  • Very good(7)
  • Star resort(5)
  • Saffron restaurant(5)
Date Rating
San Jose, California
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Extremely Relaxing”
4 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

The thing you need to realize before you stay at the Banyan Tree (any Banyan Tree) is that it is going to cost a lot of money. I would say that if staying at the Banyan Tree means you can't afford another few nights somewhere else as part of your holiday, don't stay here. It cost us $1000 a night once all the extras were added (food, airport transfer, massages etc.) and there is no escaping the fact that it's not five times better than a hotel that costs $200 a night for example.

With that said, if you can afford it, the Banyan Tree is outstanding. The staff are all incredibly helpful, and utterly dedicated to the goal of helping you to have a relaxing time.

My wife and I had a pool villa, which was amazing. Having your own pool is really a treat, although if you don't go for one of those rooms, there are a couple of very nice swimming pools in the resort. The villa itself was in good condition (some people have said it's in need of refurbishment, and that will be happening next year, but honestly, there is nothing specifically wrong with it now), with a comfortable bed, excellent showers (one of which was outside) etc.

Food at the resort was good, and the massages we had were first class.

All told, for a piece of real luxury, the Banyan Tree is worth a visit.

One tip for visiting any resort on Bintan. Assuming you are traveling there from Singapore using the Bintan Resort Ferry, pay the extra for the Emerald Class ticket (I think it's SGD20 more), since the ferry lets the Emerald Class passengers off the boat first, which puts you at the front of what can become a very long, and very slow queue at the immigration desk.

Room Tip: We went for the pool villa, which was fantastic.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PaulMJohnson about Banyan Tree Bintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent staybut quite pricey”
4 of 5 stars Reviewed 3 February 2012

1) Check-in went smoothly (although it was a little bit slow) and the complimentary drinks to welcome us was lovely.
2) Since we e-mailed the villa before arriving there to ensure that we get good services/rooms etc, so we infact did get a very lovely room. Aside from the hot water not working but the service men came quickly to fix it.
3) The outdoor jacuzzi took a while for it to heat up.
4) Dinner in Saffron was excellent! Food was fantastic!
5) In room service was very good! fast delivery of food =)
6) Breakfast at tree top restaurant was very pleasing although it would be nicer to sit outside on the deck. Few tables set up outside with the large deck space, could have added another 7-10 tables outdoors.
7) Spa treatments were very lovely.
8) The In-Room-BBQ was just excellent! Though we ordered for 2 pax, we were surprised at the amount of food that came with it!
One comment: It would be better to have a list/selection of food to choose from. Eg: for USD60 you can choose 2 different meats, 3 different seafoods, 3 selection of fruits out of 6 .... something like that. Instead of a pre-set package as not all guests will want some of the food listed in the package and would ask to replace it with some other selection available.

Overall, it was a very lovely stay for us. We would come back again in the near future with the price of the resort to take into consideration. Else, it was a memorable one.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rachel A about Banyan Tree Bintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Love the place”
4 of 5 stars Reviewed 31 January 2012

The service staff was excellent, and the ambience really relaxes the mind. The only inconvenience is getting out of the resort, but I guess this applies for every resort in Bintan island.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CasSing about Banyan Tree Bintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Great service, great ambience but pricey”
4 of 5 stars Reviewed 28 January 2012
3
people found this review helpful

The wonderful stuff:
Every single service staff we met greets us with friendliness. They are helpful and thoughtful, and ever alert to one's needs.
Ambiance is fantastic! Even the car that picked us from the ferry terminal has relaxing spa music playing in the background.
The villa is stocked with useful supplies which one might need daily. Staff brings you fruits to ensure you never go hungry. There's mosquito coil, electric mozzie repellent and even mosquito repellent cream for you to apply.
Breakfast is a generous spread of food. Room service is quick & efficient.
Spa is great as well. Therapists are extremely well-trained.. right down to the way they lay the cover on you, it is performed with utmost care and finesse.

The not-so-wonderful stuff:
They failed to inform us that transport to and from the ferry terminal comes at a rather costly fee.(1 rating down for this.)
Food served in the restaurant are all rather salty and cost more than they are worth.
Although they put in alot of effort to create a relaxing, tranquil ambiance, the busload of Chinese tourists who arrived yakking loudly and chugging cigarettes truly destroyed the setting. Then again, this is beyond one's locus of control...

Room Tip: Do note that this resort is built within a rainforest thus it is natural to expect some mozzies, str...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask brenyeo about Banyan Tree Bintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
24 helpful votes 24 helpful votes
“Pricey but great.”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Some parts are a little tired now but over all a good place.
Although I do think it is more expensive than it should be.
Service is great.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mattcallanson about Banyan Tree Bintan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Banyan Tree Bintan

  • Banyan Tree Hotel Bintan
  • Bintan Banyan Tree
Address: Jalan Teluk Berembang Laguna Bintan, Riau Islands Province 29155 , Indonesia
Price range (per night):* S$467 - 746

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