Very pleased with my stay. Fourth floor room with balcony overlooking the pool and sea was great. The staff was great. Would definitely go there again. Very to get to by ferry from Singapore and transport to the hotel from the ferry terminal was easy and efficient

I've stayed in Angsana bintan recently on a weekend. Few things which are quite annoying. - check in. I understand hotel policy for 3pm. I arrived at the hotel at 12, asked if we can do early check-in and was told they try. So we sat and waited, then was told few times they were arranging and cleaning that specific room for a good 2- 3 hours. I really don't see many guests around waiting for rooms so i guess its just their cleaning takes long time. at 3pm i was again told room was not ready. And worst is the 2-3 hours cleaning the room is not even clean.... the hotel did give us late check out the next day as compensation which is nice but I just don't undersand how can they be so slow.
- Deposit money. My room was booked at 225 USd per night and I was charged 7mio IDR on deposit (which his over 600 USD). I find it surprising as most hotel charged only slightly over room rate as desposit. I As i get SMS every time credit card is being used, I got one after the front desk deducted the money. I was surprised by the amount so i have to call the bank overseas to verify only to find out its the hotel. Then they said sorry made a mistake should be 5mio IDR as deposit. - check out. When we did the check out. My bill showed 22USD more than what it should be, a mistake by the front desk - good that i checked carefully. - restaurant. Before leaving the hotel we had dinner in the Lotus Cafe. I ordered at 6pm and told the waiter we need to leave by 6:50 please make sure the food is delivered on time. We waited till 6:45 still nothing came so we have to cancel it. Note: there are only 5 people waiting and sitting in the restaurant. I am very disappointed in this hotel on the service front. Don't stay there especially they are not that cheap. Price/Quality is just bad.

Beautiful beach with a nice beach cafe. Rooms have been refreshed and really nice done. staff was incredible nice and helpfull. the pool is beautiful. The only thing, catering is is a little to expensive.

Felt like a big rip off having paid SGD422 a night for just a basic room (deluxe sea view). No complimentary shuttle services to ferry terminal or even to the nearest tourist attraction (more like a tourist trap), everything is about $$$$.. 2D1N at the hotel, basic meals costed a whopping SGD240 for 2 pax. Hotel website doesn't provide a lot of info and the location is bad, it's far from everywhere! Rooms are extremely tired, small; you can hear all sorts of noise in the room, people walking, trolley, people talking, doors slamming - no noise isolation at all; bathtub and toilet bowl are filthy; hotel doesn't have many facilities; staff's services are substandard (at one point housekeeping just marched into our room while we were having our afternoon nap - didn't apologize, only to come back much later to present us with a stuffed star as a token of apology - what??) Breakfast and dinner spread were not fantastic at all - again, very basic selections. I would've expected much more from Angsana for the price I was charged and also as it is associated to Banyan Tree.

The pros will have to be the beautiful private beach, sea view from room and the very experienced live band at Lotus Cafe. Other than that, it was a total disaster. Not coming back again.

There are much better hotels at half the price of this. Big let down.