The only good thing about the hotel is the staff: very helpful, friendly, couldn't thank them enough! The food is not bad, but lacks variety. Now the bad points (don't even know where to start): Our 'luxury' room was absolutely disgusting-very damp bathroom with a window that didn't close, all the furniture was old, the TV had only 1 channel, the phone wasn't working throughout the whole stay. Also we were promised a sea-view room, but got a pool-view room as the only way to see the sea was to stay on the actual roof on a very high chair! Also in our bathroom there was a lizard which must have lived behind a mirror and climbed out every evening. When we complained to a cleaner, he got
very surprised and said: Don't worry, it doesn't bite! The beach is very close to the hotel but full of rubbish. The management organised a NY beach party for us which we didn't go to and only had an early dinner which we were entitled for, but the boss still charged us full price for the party which we found very unfair! To make things worse, they started building a fence around the pool on the 1st of January at 7am!!!!! The noise was unbearable and it kept going on every morning since that. But the main problem was the boss! He is the most unpleasant and the rudest person I have ever met! And not only towards his guests, but also towards his staff! Every time there was a problem, he would
turn mean and nasty, and would refuse to help! Would not recommend to anyone, totally agree with all the bad reviews!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC