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Railay Bay Resort & Spa: Guest Reviews

4.0 of 5
145 Moo 2 | Aonang Amphur Muang, Krabi Town 81000, Thailand
Hotel amenities
Railay Bay Resort & Spa
Ranked #21 of 83 hotels in Krabi Town
3.5 of 5 stars 636 Reviews
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636 reviews from our community

Traveller rating
    178
    244
    129
    48
    37
See reviews for
Families
108
 
Couples
308
 
Solo
14
 
Business
3
 
What travellers say
  • Privacy cottage(62)
  • Very good(26)
  • Swimming pool(23)
  • Breakfast buffet(18)
  • More expensive(16)
Date Rating
Bournemouth, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“The truth”
3 of 5 stars Reviewed 19 February 2012
4
people found this review helpful

I was really confused by the reviews before we came here for my honeymoon (6 nights of a 15 night trip) so hopefully if you are too this will helpful. Overall I WILL go back to Railay (LOVED IT) and I might stay here (best of a bad bunch in terms of accomodation).

Good bits-
I dream about the beach that this hotel proudly sits on- it was GORGEOUS. The sunset, the cocktails at the flaming tree, Kayaking over to Tonsai and Phra Nang bliss. The room was also fine, and there is a lovely walkway through the resort to railay east (other hotels dont have this- it's a bit of a muddy trek!)

Bad bits-
Its 3-4 star and therefore very overpriced (aircon leaked, outside of privicy cottage a little unloved, Jacuzzi too freezing and dirty to use). You will never get a lounger, but doesn't matter because the beach is great. The restaurant is a joke, we walked out, the staff are rude and quite lazy.

Like I say I would stay again though as the other options were pretty poor and it is definitely a place that I want to go back to (WONDERFUL location). But I just wish they would tart it up bit more. A lick of paint and some staff training and this place would be much better.

I hope that helps :)

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask MrsFBournemouth about Railay Bay Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timmy Weerachoke, Guest Relations Manager at Railay Bay Resort & Spa, responded to this review
20 February 2012
Thank you so much for your e-mail. I'm very appreciated for your review. I agree with you that we are lack of customer service training for our staff. Especially, at Railay Restaurant. However, the good news is we will have a new F&B Manager who has many experiences in hotel industry. I deeply hope that he will have a professional knowledge in hospitality to train our restaurant staff.
Therefore, i hope to welcome you back again and see how we improve this issue.

Sincerely,

Timmy
Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
2 reviews
3 helpful votes 3 helpful votes
“Perfect location in an idillic setting”
4 of 5 stars Reviewed 12 February 2012
3
people found this review helpful

A lovely hotel in a prime spot on Railay. The Rooms are very spaciaus and well equiped perfect for my Wife and I. Clean and even have a bath!
Some bungalows are quite far back towards East Railay, but this is nothing to worry about as it is only a small paved walk to the West Railay beach.
Breakfast is good, standard Thai buffet breakfast. Restaurant however is overproced for the standard of food and service you get, (wth the exception of the pizzas which are divine!) but a lot seemed over priced on Railay!
Would definately recommend and will be returning, next time with parents!

Room Tip: Ask for on closer to West Railay and definately upgrade to the deluxe cottages!
See more room tips
  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JimJamArcher about Railay Bay Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“NOT worth the money!”
1 of 5 stars Reviewed 11 February 2012 via mobile
1
person found this review helpful

Me and my husband stayed here for 4 nights! (Deluxe bungalow) If it wasnt for the sourroundings i would def start to cry. The bathroom and room was NOT as on pictures! Rust and mold everywhere, the bath room looked like it was renovated in the 70:s!! We both almost cracked our backs because of the hard beds, we could hear our neighbours BREATH in the next room because the hotel put a thin door in between the other peoples room! WHY?!
We had to put towels in the cracks so that we couldnt hear them! The TV had NO signal. It would def go faster to dry my hair in the sun than the hair dryer. The "clean" towels smelled horrible. I started to throw up on the way to the beach /restaurant because our room was located "behind" the kitchen so it was like going through a dumpster that smelled like dead animals. The internet was SO bad! And NO wifi in rooms, only in restaurant, wich was also very very bad conection. They said that they would get new routers from Bangkok? And that it would take 2-3 weeks to fix! I wonder how long they have been saying that to the people that have been staying there.
Not worth the money at all, def one of the worst stays i have experianced in my life. Also people that we got to know said the same thing...
But! The restaurant had good food! And the pool was nice, but set the alarm for 7 p.m to get a chair by the pool. Not many at all.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask JasminaStankovic about Railay Bay Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timmy Weerachoke, Guest Relations Manager at Railay Bay Resort & Spa, responded to this review
15 February 2012
Thank you so much for your review. I have your problem to our HouseKeeping Manager about bathroom floor. Railay Deluxe Cottages have renovated since 4 years. But, this room type is very popular that's the reason why become quiet dated and old. For Hair dryer, we use the silent mode. It is a new arrival. For Wi-Fi, i regret to inform you that we have a huge technical problem with wireless signal. However, this is a part of "Complimentary service" sometimes it works, sometimes it is not.

Hope to have a chance to welcome you back again soon.

Sincerely,

Timmy
Marketing Manager
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“Free wifi? Yeh when stand in the right spot..”
3 of 5 stars Reviewed 11 February 2012 via mobile

Don't get me wrong.. This place was pretty nice.. Rooms were big and bathrooms were pretty.. They were not super clean but was acceptable.. Note to people who end up staying here.. Clean the vents in your air con.. Because if its hot you will need too...
Location was perfect, right on the beach.. Short walk to get to places.. Pretty quiet at night time.. I think this place should be a 3 star not a 4 star.
Staff were friendly but barely greeted you when u walked past.. Many didn't speak English so they avoilded communicating I think..
Breakfast was nice but no service and you were not looked after during your meal.. More like a breakfast room rather then a restrauant..
Overall, not bad. But they could do with some improving..
Note, if you want free wifi, go over to sand sea resort next door and use theirs.. Found this out in the last two hours of my stay.. Typical!! :-)

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Gwig10 about Railay Bay Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timmy Weerachoke, Guest Relations Manager at Railay Bay Resort & Spa, responded to this review
15 February 2012
Thank you so much for your review. I apologize for the inconvenience caused to you due to "Free Wi-fi" I understand that you require internet all through the day as all your business transactions are done online. However, this time due to some major technical fault the internet service have disrupted. This issue is likely to get resolved within this month.

Hope to welcome you back again if possible.

Sincerely,

Timmy
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
“Good Hotel and Value Price”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

The hotel is nice. Good location, we can walk through east and west side of Railay Bay. Railay island is great location for rock climbing. I really enjoy it though it make my arm un-usable for hours.....

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Railay Bay Resort & Spa

  • Railay Bay Hotel
Address: 145 Moo 2 | Aonang Amphur Muang, Krabi Town 81000, Thailand
Price range (per night):* S$95 - 243

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