We booked direct with the hotel, using their 'Ultimate Luxury Package' which gave us airport transfers, some meals, and massage etc (not sure if this is available in the peak seasons) and upgraded to the Super Deluxe Sea View Room, our emails were answered promptly and gave all the info we asked for.
We arrived later in the night and the front desk clerk had our paperwork ready for us, gave us our vouchers etc and room number "enjoy your stay" . He forgot to tell us how to get to our room, where the breakfast room was or any other details about the hotel, so our first impression was not that good. When we got to our room on level 14 we could not have been happier it was beautiful and the view amazing even in the middle of the night.
The breakfast was a reasonably standard breakfast for a hotel this size, but it is the first time I have asked an egg cook for a hard fried egg and got exactly what I wanted straight up, then each morning as I went to her station she remembered what I wanted, great service. We also had some meals at the hotel and they were good.
Our room was exactly as seen on their website and even had a microwave and sink, could not have asked for more. Our housemaid was very friendly and efficient, even washed my coffee cup (I always take my own) each morning.
On the first morning we had terrible storm and water leaked on through door and window, I mopped it up with our towels and called housekeeping for more towels and maybe a mop bucket, they were there in a couple of minutes to clean up and called Maintenance, they were there in minutes also. Things can always go wrong and I judge a hotel on how they handle these issues, in this case service was excellent.
The facilities were good even though we did not use a lot (we were just having 10 days of R & R) everything was clean, The pool area looked great and a little bit of work going on but in no way was it intrusive to guests.
All round we found the staff to be extremely friendly in every section of the hotel and asked to look at a couple of other type of rooms for return visits the girl was more than happy to oblige.
The hotel is 10 minute walk to Bangala Road, we are not interested in the nightlife, but enjoy the walk. The beach is only 150 meters away. There are plenty of eating places in the area.
We had free wifi and I found it very good regardless of where we were in the hotel.
We have been to Phuket a number of times but not at this hotel. All round we were very happy with everything here and would go back in a heartbeat. Bring on our next trip there.