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Hotellerie Maille Coeur Shougetsu: Guest Reviews

468-1 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan
Hotel amenities
Hotellerie Maille Coeur Shougetsu
Ranked #2 of 59 hotels in Hakone-machi
4.5 of 5 stars 50 Reviews
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50 reviews from our community

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Traveller rating
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Edinburgh, United Kingdom
Top Contributor
85 reviews 85 reviews
Reviews in 64 cities Reviews in 64 cities
177 helpful votes 177 helpful votes
“Traditional fun hotel”
5 of 5 stars Reviewed 1 December 2011
2
people found this review helpful

We arrived from the skyscrapers of Tokyo and this was very different. Most of the guests were Japanese. The room was clean but the decor was a little tired. We had a bedroom and a lounge with a table and tatami mats- and a wooden bath. Our rate included breakfast and dinner. The dinner was spectacular, course after course. (at least 7) there was a personal menu printed with our name on it, which I hope to get translated. Breakfast was the best spread I have seen anywhere, both Japanese and European- dimsum, tempura, sashimi, barbecued fish trolley as well as all the western stuff- and other things too numerous to mention. They provide "loungewear" (cotton pyjamas, Yukata, gold waistcoat thing and slippers) which they tell you you can wear within the hotel. We didn't but most of the Japanese guests did and we wish we had. It would have added to the experience but we were a little unsure of what was expected
It was an easy walk to the station without luggage but a taxi would be better for anything bigger than overnight cases.
So a great contrast with the international hotels in Tokyo and a chef who takes great pride in his job with spectacular results. I felt we had an authentic Japanese experience and would thoroughly recommend

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Impressed!”
4 of 5 stars Reviewed 16 September 2011
1
person found this review helpful

Its a lil bit out-dated and pricey, but everything else was over the top. First, we'r so glad that we picked Hakone Yumoto for the location, instead of Gora or Lake Ashi, for all the luggages that we had to drag around.
There's a mini bus shuttle, cost 100JPY, with limited space for the luggage, or you can always take taxi.
We booked the cheapest room (western standard style for 3 people, cost around $250/person/night) for only 1 night. The dinner was mind blowing, and the breakfast buffet was superb, much better than what i expected, and im a picky one. The onsen was clean and big. I would recommend to stay 2 nights if money is not the problem. I did not give 5 stars for the lack of information from this hotel.

  • Stayed August 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great staff”
5 of 5 stars Reviewed 6 May 2011
1
person found this review helpful

We had a wonderful stay at this hotel, thanks to the helpful staff. We booked in for three days, so on arrival we were upgraded to a larger room. The meals were stunning. We were allocated a waiter with very good English. One of our best Japanese stays.

  • Stayed April 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Senior Contributor
25 reviews 25 reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
“Pleasant hotel, nice room”
4 of 5 stars Reviewed 28 February 2011
1
person found this review helpful

My Wife and I spent 2 nights in this hotel. The hotel is located in a quiet area, you can get there with a shuttle bus JPY 100 per person.
The room was slacious with a 2 beds bedroom and a 8-tatami room. There was a large bathroom with a wooden bath and a very nice view. The room was spacious, very clean with all types of amenities and small desserts free of charge.
The meals were included in the room charge and were very nice with lots of dishes albeit not too heavy.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Shanghai, China
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“the hotel that makes you feels a little bit special”
5 of 5 stars Reviewed 18 August 2010
1
person found this review helpful

loves the hotel , the dinner was really great , romantic and delicious too. recommended for couples or going out with girl friends. defeniatly not a place for a bunch of guys since the place have a romantic feel to it but i think a bunch of girls will defeniatly love it. the service was really great even though we are late ( we call first ) but we can still have dinner and also our bags are deliver to our room. the jacuzzi is great the outdoor onsen are spectacular. the breakfast also great . the only think that i don't like is my room bed spread is not as clean as i like( there's one big brown spots in them , i know is clean and i think the spots can't be wash out but i think they should just trow it way and change it to new one next time ) . but everything else is great . the best thing for this hotel i think is the service, the serve cakes in the room fridge and they deliver our bags and the dinner and breakfast is one of the best i got from hotel up till now. if i go back to hakone again i will go here again and stay at the japanese room with a hope that it have better cleanness on the bed spread.

  • Stayed June 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotellerie Maille Coeur Shougetsu

468-1 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan
Price range (per night):* S$337 - 914

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