My wife and I thoroughly enjoyed our stay here.
The room we had was huge and had nice views of the neighboring hills. It could almost be described as a suite. While it had a separate small bathroom, there was a very large separate dressing area with double sinks. The living area was co-located with the beds but the nice usage of a glass table created the effect of separate areas. The living area itself had a large comfy sofa and a flatscreen TV. The room had a decent sized balcony.
Service was outstanding. Most of the staff we interacted with spoke at least minimum English.
They have a shuttle bus which can be used to and from the Gora train station (5 minutes) but the hours are somewhat limited. The cable car is a 5-10 minute walk from the hotel and can be taken to and from the Gora station (as can cabs which were always present at the train station and can be arranged at the front desk).
The happy hour is very nice, in a very large room with a large modern fireplace in the center. Complementary beer and wine was available as well as snacks for a fee.
We loved staying at this hotel and absolutely loved using all of the different transportation (cable car, train, tramway, boat, and bus) in exploring the Hakone area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC