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Swan Garden Hotel: Guest Reviews

26 & 28, Jalan Suria 7 | Bandar Seri Alam, Johor Bahru 81750, Malaysia
Hotel amenities
Swan Garden Hotel
Ranked #17 of 59 hotels in Johor Bahru
4.0 of 5 stars 2 Reviews
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2 reviews from our community

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Date Rating
Kankakee, Illinois
Senior Contributor
33 reviews 33 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“A decent hotel, not really friendly towards Americans”
3 of 5 stars Reviewed 13 November 2011

The room was small and the furnishings are dated. Stains on the floor, chips in the tile bathroom, water stains in the "closet", musty smell in room. The hotel shows more than its age. The housekeeping was spotty and inconsistent. I would get two wash cloths one day and no hand towels, the next day I would get two hand towels and no wash cloths. The staff was friendly enough but communication was difficult because of their lack of understanding of English. It took a trip down to the front desk to get a roll of toilet paper, I had problems with my TV that I reported several times to the front desk and it was never fixed. I asked for some help getting some currency exchanged and a place to eat; I just got blank stares and several phrases in something that wasn't English. I asked for clarification and just got shrugs from the front desk. Checking out with western credit cards is a nightmare. I rated it as average but I have only stayed at this hotel in the area and don't know if it is average for the country or great. If this hotel were in Europe or America I would rate it much lower. The roof top area is great but don't expect anything other than a beer. I tried to get a soft drink and it wasn't going to happen.

Room Tip: Get the biggest room you can as they are cheap by European or American standards and the larger room...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask BengCh001 about Swan Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Very clean and Friendly”
5 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

Stayed here as a couple in July for 2 nights. Decor is simple and easy on the eye. Very proffesional and friendly staff. Room spotless and spacious enough. Roof top bar was nice for a beer and good view of the town.
Would stay again if in the area.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scotsboy76 about Swan Garden Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Swan Garden Hotel

26 & 28, Jalan Suria 7 | Bandar Seri Alam, Johor Bahru 81750, Malaysia
Price range (per night):* S$33 - 113

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Swan Garden Hotel
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