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Citrus Hotel Johor Bahru: Guest Reviews

3.5 of 5
16 Jalan Station, Johor Bahru 80000, Malaysia
Hotel amenities
Citrus Hotel Johor Bahru
Ranked #7 of 59 hotels in Johor Bahru
3.5 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    10
    39
    14
    8
    17
Date Rating
KL
1 review
1 helpful vote 1 helpful vote
“unpleasant stay due to your staff-Hakeem”
3 of 5 stars Reviewed 15 February 2012
1
person found this review helpful

Have stayed in your hotel for a few times and had a pleasant stay, but sad to say, your service quality have gone all the way down the drain during my recent trip to JB early February.First, i have been issued a defective keycard which makes it impossible to enter my room( this obviously annoys me very much).I have to go up and down from my room to the front desk a few times to get them to reset back the card.On my second night there, I faced the same problem and went to the Front desk to get help.

One of your staff by the name of Hakeem was very impatient with me, unlike the friendly services i have enjoyed previously with your other staff.he even raised his voice and argued with me when i complained that he is taking a long time to assist me.I still remember his remark.."Don't you see that our system is not working right now, I cannot do anything, you need to wait awhile.WTF?
How exactly do you train your Front Desk people as they are your guest's first point of contact?


I've been staying at your hotel a few times already but I've never encountered a staff as rude as him. Seriously considering to switch to another hotel when i'm in JB next time..

  • Stayed February 2012, travelled solo
    • 2 of 5 stars Service
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Ask Errina80 about Citrus Hotel Johor Bahru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review
16 February 2012
Dear Errina80,

Thank you for once again selecting Citrus Hotel, Johor Bahru as your preferred hotel during your visit to Johor Bahru.

I am very grateful for your valuable feedback regarding your recent stay at Citrus Hotel, Johor Bahru. It means so much to all the staff as it does to me, to know you you have returned once again to enjoy our warm haspitality.

I was disappointed to hear about the problems associated with your recent stay. There is simply no excuse on my part and I deeply apologize. Rest assured that I have shared your comments with my front office team and immediate steps have been taken to ensure of no further reoccurrence.

I am sure you recognize that your most recent experience is not typical of our usual levels of good service. It is a great disappointment to me whenever we fail, but it is of particular concern that we have let down a valued guest.

Once again Errina80 – kindly accept my sincere and heartfelt apologies for the shortfalls you have experienced. The team and I would be absolutely delighted to have the opportunity to welcome you again in the future so we may be able re-establish ourselves in your good faith.

Best Regards.
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Aliso Viejo, California
Top Contributor
59 reviews 59 reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
“Convenient hotel near station, nothing more”
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Came to Johor Bahru by train and needed a place to stay; the Citrus Hotel looked like a decent mid-range hotel near the station, and it was; those looking for amenities should search elsewhere, and those looking for luxury, too. First room had a window that didn't close, and let in the humidity and noise of the Station Rd.; Second room still had noise problems, but at least the windows closed, and the aircon and tv droned-out the street noise, mostly. Both rooms had cleanliness issues, with hairs in the bed and shower drain, respectively. Hot water was lukewarm at best. Breakfast was decent, with eggs to order and fresh fruit and juice. Wifi was down on arrival, and slow when up; No gym or pool, but service at breakfast and at front desk was very good. All in all, you get what you pay for: $50 for a convenient location and decent services. I would probably look to stay somewhere else on my next trip to Kota Bahru.

Room Tip: The "standard" rooms are near the street level, and so get the street noise; ask for a &qu...
See more room tips
  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MaikoG about Citrus Hotel Johor Bahru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review
7 February 2012
Dear MaikoG,

Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Citrus Hotel as your preferred hotel during your visit to Johor Bahru.

I am certainly pleased to know that you enjoyed buffet breakfast spread at Citrus Cafe and the service extended by all my staff.

I was also disappointed to hear about the cleanliness of your room. There is simply no excuse on my part and I deeply apologize.Rest assured that I have shared your comments with my Department Head concerned and immediate steps have been taken to ensure of no further reoccurrence.

I am sure you recognize that your most recent experience is not typical of our usual levels of good service.

Once again dear MaikoG - kindly accept my sincere and heartfelt apologies for the shortfall you have experienced. I would be absolutely delighted to have the opportunity to welcoming you again in the future so the team and I may have the opportunity to re-establish ourselves in your good faith.

Best Regards.
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Warsaw
1 review
“Stylish, clean hotel with super friendly staff”
5 of 5 stars Reviewed 26 January 2012

We chose this hotel because it was very close to the central station as well as shopping. It's very clean and modern. The staff goes great lengths to make the guests happy. They even mailed our postcards. We will stay there again.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Aga K about Citrus Hotel Johor Bahru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, Hotel Manager at Citrus Hotel Johor Bahru, responded to this review
1 February 2012
Dear Aga K,

Greetings from Citrus Hotel, Johor Bahru!


Thank you for taking the time to let me know what an enjoyable stay you had recently.
Your positive comments will guide us to upkeep and improve our levels of service and products.


The team and I certainly look forward to welcoming you back again. Thank you for choosing Citrus Hotel, Johor Bahru as your preferred accommodation.


Best Regards
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Kaiapoi, New Zealand
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“very clean at good price”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

Great location, very functional (not special), but certainly clean. Small basic room but spotless. The price performance ratio is certainly there. Surprisingly good breakfast buffet. I will stay there again.

Room Tip: always ask for room with opening window and non smoking (if you are a non smoker)
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Martin S about Citrus Hotel Johor Bahru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, Hotel Mananger at Citrus Hotel Johor Bahru, responded to this review
19 January 2012
Dear Martin S,


Greetings & Happy Lunar New Year from Citrus Hotel, Johor Bahru!


Thank you for taking the time to let me know what an enjoyable stay you had recently.


I am particularly pleased to know that you appreciated the hotel room layout, its housekeeping and enjoyed the breakfast buffet spread. Your positive comments will guide us to upkeep and improve our levels of service and products.


The team and I certainly look forward to welcoming you back again. Thank you for choosing Citrus Hotel, Johor Bahru as your preferred accommodation.


Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
Reviews in 27 cities Reviews in 27 cities
13 helpful votes 13 helpful votes
“Decent stay.”
3 of 5 stars Reviewed 14 January 2012
2
people found this review helpful

If I had to guess I would say this was an older building mostly gutted and redone. The place looks good and pretty modern but there is a bit of a damp stale smell. It's far from overwhelming though and goes away with the AC. The room was pretty nice and the bathroom was good. The location is very close to jb sentral, CIX/causeway and not far from the kotayma (sp?) bus stand which has buses to chiang airport.
The staff was very good and the breakfast was also very good. I did hear a good bit of noise at night.. I think the walls are thin in the room.
All in all a decent place to stay.

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cozziad about Citrus Hotel Johor Bahru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, Hotel Mananger at Citrus Hotel Johor Bahru, responded to this review
15 January 2012
Dear cozziad,

Happy New Year & Greetings from Citrus Hotel, Johor Bahru!

Thank you for taking the time to share your feedback via TripAdvisor.com and for selecting Citrus Hotel as your preferred hotel during your recent visit to Johor Bahru.

I am certainly pleased to know that you had thoroughly enjoyed the rooms layout, buffet breakfast spread at Citrus Cafe and the service extended by all my staff.

Once again, thank you for your kind feedback. The team and I at Citrus Hotel, Johor Bahru certainly look forward to welcoming you back again.

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Citrus Hotel Johor Bahru

16 Jalan Station, Johor Bahru 80000, Malaysia
Price range (per night):* S$49 - 92

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