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Crystal Crown Hotel: Guest Reviews

117 Jalan Tebrau, Johor Bahru 80250, Malaysia
Hotel amenities
Crystal Crown Hotel
Ranked #25 of 59 hotels in Johor Bahru
3.5 of 5 stars 13 Reviews
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13 reviews from our community

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Traveller rating
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Singapore
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Cannot make it lah....”
3 of 5 stars Reviewed 27 December 2011
4
people found this review helpful

Well, I have always wanted to try this hotel as it was at an intersection with accessible food and shopping.

We walked in and paid $185.60 ringgit on a standard room on Boxing day as confronted with returning back to Singapre proves to be a fright with the traffic hold up towards the immgration.

Not asked if we wanted non or smoking rooms; I would have chosen the former, we stayed on room 1018 which was a fairly spacious room. The corriders were clean but the rooms were rather run down with the toilet I would have wished to be cleaner. The TV unit provided is smallish and the fridge was not equiped at all.

We visited the pool and noticed a heavy dampness in the air suggestive of possible mould lurking. Conditions of the hotel amenities were heavily used and could have been better maintained. Gym or Health Centre as they would have called it is not complimentary. Front desk was not able to answer on the associated charges for entry to the health centre and spa and suggests guests to enquire themselves....hmmm...

Wifi access is complimentary and individual user id and passwords must be obtained at the front desk in person. Each room is only allowed 2 individual id accesses and if you have more then 2 devices, I found that logging out and accessing from the next device is not fluent. Not exactly easy but connection speed is maintained this way.

Breakfast was sufficent with bland choices.

Food and shopping are within easy reach just across the road from the hotel and towards Taman Sentosa, Sentosa Plaza or just the back of the hotel with Holiday Plaza and KSL shopping mall all within walking distance.

For the same price paid, there are hotels in the nearer KSL and Sentosa Plaza hotel offering
newer alternatives and one perhaps to try is the Grand Sentosa Hotel and KSL Resort (currently in development).

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“average hotel but don't expect anything much.. just purely average”
3 of 5 stars Reviewed 7 April 2011
1
person found this review helpful

i moved to this hotel from The Zon Regency.

well, average hotel.. brief review as below:
reception - easy & friendly
room - simple, clean, old amenities, small LCD tv.
breakfast - very simple, they have bread section, nasi lemak section, cornflakes, egg/omelette, fruit juice (cordial actually) for drink. that's all for breakfast.
parking - okay, no need for long walk to reach lift.
location - bid out of place, lil bit cramp around the area, but enar to KSL Mall or Plaza Pelangi.
cleanness - yes, but average.

Room Tip: ask for city view higher more than 10th floors
See more room tips
  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“there are better out there”
1 of 5 stars Reviewed 8 December 2010

the hotel is old and not renovated for a long time, the facilities and furniture are old.
only 1 of the 3 lifts operates at night and on the night of my stay it is one which is faulty. I had to put up with it and the staff told me that the manager was aware of the problem!

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Singapore
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Comfortable hotel, friendly and helpful receptionists”
4 of 5 stars Reviewed 25 November 2010

Stayed at the Crystal Crown hotel from 24 to 26th Nov 2010. The room is quite spacious and the hotel gave us a triple bed instead of a twin bed room. Booked by email and I must say they responded fast. They were also very accomodating e.g. deducting RM20 per night when we told them we do not want breakfast - many hotels would not make any discount for that. They also allowed us to check out later at 1.30 pm. In fact I must applaud the receptionist - she personally delivered a roll of toilet paper when I could not get it from House keeping which closed at 11pm. We ordered room service - would definitely recommend the grilled snapper and the prawn salad but not the laksa and gado gado which were too spicy. We have chosen the hotel this time round for its proximity to a well known hawker centre - taman seri tebrau 大马花园 as well as the Fizzio massage centre just opposite the hawker centre. Heard that the Japanese restaurant in the hotel is good but did not have a chance to try it.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bangkok, Thailand
Top Contributor
103 reviews 103 reviews
Reviews in 30 cities Reviews in 30 cities
96 helpful votes 96 helpful votes
“Not too bad but not good either”
3 of 5 stars Reviewed 18 June 2010

This place is not too bad for the price. It is an old-style business hotel that has big rooms and that has seen better days, but reasonably clean. Staff reasonably helpful. Breakfast was awful. They charge RM30 per day for wifi access. Swimming pool is a white elephant - it is there but nobody bothers about it. "Health centre" usage is chargable extra and is definitely not "family freindy."

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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