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Sibu Island Resort: Guest Reviews

3.5 of 5
- | Pulau Sibu Tengah, Mersing 81900, Malaysia
Hotel amenities
Sibu Island Resort
Ranked #4 of 11 hotels in Mersing
3.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    6
    20
    10
    3
    4
Date Rating
Singapore, Singapore
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
“Relaxing and nice”
4 of 5 stars Reviewed 30 January 2012
7
people found this review helpful

Great location. Hotel tried to charge extra saying that it is the Chinese New Year holidays. This was over and above TripAdvisor booking. Had to argue and got the RM100 extra demanded for the 2 rooms back. Rooms are musty and needs good cleaning. Staff pleasent, food not much variety.

Room Tip: Rooms near the pool area good.
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  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SamD_11 about Sibu Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klang, Malaysia
1 review
4 helpful votes 4 helpful votes
“Excellent location, great service.. will go back...”
4 of 5 stars Reviewed 6 January 2012
4
people found this review helpful

Truly relaxing resort that we could experienced because we hardly see any clock around in the resort, neither at the lobby nor else where in the resort area, so we did not need to rush for time. Service rendered by the staff at reception and restaurant was really impressed.

It would be recommended to bring your own simple food like sardine/tuna, bread, instant noodles etc if you don't plan to take every of your meal at the one-and-only one restaurant. Nevertheless, opt for Ala carte food, strongly recommend beef rendang as pricing in the menu is reasonable. Ice cube could be requested from the restaurant for free!!!

Deluxe room was comfort to stay as we were upgraded for free by the resort from superior standard package. Altho the toilet was bit of worn-out but overall still under good maintenance. Clotheshorse is available.

Beach 1 – loads of humongous shells to collect. Beach 2, coral reef zone which is suitable for snorkeling. We did not snorkeling as it was monsoon season during our visit but … we broke our record that we collected more than 20kg of shells (@ beach 1) and brought back to mainland!!!!!! Luckily we did not bring much clothing.

Will go back... somehow, we have our reservation with this resort in the next couple of weeks... We are back again!!!!!

  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask fienchia about Sibu Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Idyllic paradise isle - could do with a lick of paint”
3 of 5 stars Reviewed 27 December 2011
2
people found this review helpful

The location of the island is wonderful, but unfortunately quite an adventure to get to, whether you're coming from Johor Bahru or Kuala Lumpur. For us our flight into Johor necessitated a hotel stop over due to subsequent ferry timings. From Johor Bahru it is a 90 minute journey by car, so you need to budget for those costs. The jetty at Tanjung Leman has some small shops and a KFC.
The crossing itself was swift and trouble free and the greeting you get from the staff is lovely, with a quartet welcoming you with a song and a fresh juice. They take your bags off you at the mainland jetty and then deliver them to your accommodation at the resort.

Room cleanliness. We were not happy with the initial cleanliness of the room, especially the bathroom. It took 6 attempts for them to get this right. The room still had thick layers of dust in places. The rooms themselves are spacious and well furnished although there is a distinct lack of spare electrical sockets for the inevitable use of an iron/hairdryer or some charger for your electronic device. There was a 3 pin socket in the bathroom though?
The duty manager when we arrived, Margaret, tried very hard to accommodate us, but the resort is starting to look rather tired and is in need of some routine and preventative maintenance. We holidayed with another family with similarly aged children and we all agreed that the resort must have been stunning when it was first built.

Ferry cost we thought were gratis - it was RM280 for 4 return, not expensive but they do monoplise the island. They also tried to add an additional RM50 charge on arrival for Christmas Eve - when I stated this wasn't in the original booking they waived it.
It doesn't really cater for those who may want to partake in alcohol. It is available, but it is at the end of the resort and you inevitably feel quite conscience bringing it back to the privacy of your room or towards the main resort area. The a la carte caters for many tastes, but the buffet menu isn't all bad, but can look a bit samey after a couple of days.

The food ranges from basic to absolutely delightful - you may be fortunate enough to have less of the former and primarily the latter. We ordered a picnic for a day at beach 4 (originality for beach names isn't high on the agenda) and it was really good value with sandwiches, pasta/noodles, condiments, water, fresh juice and fruit in abundance - even the smallest package.

The shop on the island is very basic. I would recommend those going to do some shopping for anything you may want to keep you going. Each room comes with a fridge, so you would be able to keep some products cold.

I got eaten alive by sandflies, but others with us didn't have any problems.

The free activities are good and it is nice to have the wildlife wondering around the grounds. The water activities are also good value. The free wi-fi is very good if you are fortunate enough to be in a strong signal area. That said - the whole signal went down on Christmas day and Boxing day so we ended up calling home on the in room landline.
We stopped for a total of 4 nights and that was probably as much as I would want to. I would definitely recommend it with a couple of minor reservations.

Tip: If you want to have a tipple then bring your own - RM150 for a bottle of wine from 'that shop at the end' seemed a bit much.

Room Tip: We went with our 2 teenage sons and got a pair of (superior) rooms next to each other with a joining...
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JontyK69 about Sibu Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“an epic christmas at sibu”
4 of 5 stars Reviewed 27 December 2011
6
people found this review helpful

Booked a last minute trip to Sibu Island via deals.com.sg with friends and we were blown away by the many activities of the resort, the orderliness of the whole island, the hospitality of the staff, and the good food. The accommodation was very decent. The island had few beaches and just many things to do, we tried archery, flying fox, trampaulin. It was such a fun holiday. They had wifi too. Great place for a weekend getaway from Singapore.

Room Tip: all rooms are really nice.
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  • Stayed December 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask sw8tart about Sibu Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“slow response and full of blunders”
3 of 5 stars Reviewed 20 December 2011
4
people found this review helpful

For a start, the reservations department was very very slow in replying to my email reservation. I bought the package from a deal website and was told to book directly with the resort via email. And so I did, on 7 Dec. I sent a chaser on 12 Dec, and another on 17 Dec. There was NO reply at all. Finally I decided to approach the deal website to ask the resort to contact me, and finally, on 19 Dec, the resort replied with the confirmation. It took 12 days to get my reservation confirmed.

That's not the end. The resort got my check-in and check-out dates wrong! I replied with the correct dates, they went ahead to confirm with some other dates! And the best part is the reception called me up today after the email exchanges to ask if I am going to check-in today.

If it were any consolation, the staff was very polite and apologetic and admitted that it was their mistake.

And this review is written when I have not gone to the resort yet. Hope that the resort will not disappoint me any further.

Stayed December 2011, travelled as a couple
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Ask chinadoll3k about Sibu Island Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sibu Island Resort

  • Sibu Island Hotel
Address: - | Pulau Sibu Tengah, Mersing 81900, Malaysia
Price range (per night):* S$152 - 224

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