There doesn't seem to be any concept of customer service. It coul partly be because we visited over CNY. The guy at the check in counter seemed like he was so unhappy to do the paperwork for another room. There is no heater in the room. No hot water in bathroom. Very large room, but without proper amenities.Breakfast buffet had many items but many of them were not getting refilled even after asking a couple of times. We had dinner at Jim thorpe restaurant once. We asked for 2 small water bottles which were charged 14 rm , but served with no glasses. When asked for glasses, we were given 2 for a table of 4. When again asked for more glAsses, the waitress made a face as if it's not her job and we are asking for a favor. Green curry we ordered was quite bAd.
When we asked front desk about some places nearby, they directed us to tour desk, who would not give any info unless we take one of the overpriced tours

This is a perfectly pleasant hotel. It is somewhat inconveniently located away from town and up a hill but this means it is quiet and as long as you have a car the distance is no big problem. However there are plenty of equally pleasant hotels and my experience means that I will never go there again.

If you decide this hotel is for you be very sure that you check every aspect of your booking before clicking the accept button! I booked a stay at this hotel through Trip Adviser and Venere.com. As soon as I made the booking I realised I had got the dates wrong by one week (I booked for the 19th instead of the 12th). As this was a fairly last minute booking I called the hotel directly to change the booking. They denied having any record of the reservation, so I made a new booking hoping to be able to sort out a refund on checkout. However the hotel was completely non cooperative and told me to contact the booking agency venere.com directly myself. I have now phoned Venere.com and they insist that it is up to the hotel, and the hotel refuses to refund anything, SO - don't make my mistake, either stay away from this hotel, or be very sure that everything is correct before you accept the booking.

It wouldn't be fair to say this is a bad hotel but it's not nearly as good as it thinks it is or should be. The front desk staff are mostly monosyllabic and unhelpful; the impression is that they lack training and are a little intimidated by guests. The rooms have been 'designed' to be stylish but aren't very functional and are oddly under-furnished. The lighting is useless. There was no information about the hotel or the area in the room and very little available elsewhere. Tins of Tiger beer - nothing on draft - were absurdly overpriced but the food was pretty good and - to be fair - most of the staff in the dining-room were friendly and helpful. The real problem with the hotel is the location. It's a long way from anywhere which means one's slightly stranded. The views are fine but not spectacular enough to gaze at for hours on end. Altogether a disappointment at the end of an excellent visit to Singapore and Malaysia.

This hotel is good quality and has excellent views of the rainforest in the highlands

However you should note that this hotel is on its own away from tanah rata so you will either need to eat at the hotel or get a taxi into town