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Tune Hotels. com Downtown Penang: Guest Reviews

2.0 of 5
100, Jalan Burmah | Section 15, Georgetown, Pulau Penang 10050, Malaysia
Hotel amenities
Tune Hotels. com Downtown Penang
Ranked #7 of 40 hotels in Georgetown
4.0 of 5 stars 340 Reviews
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340 reviews from our community

Traveller rating
    74
    157
    63
    27
    19
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Families
43
 
Couples
101
 
Solo
63
 
Business
13
 
What travellers say
  • Food court(17)
  • Budget hotel(15)
  • New world(15)
  • Ground floor(15)
  • Car park(11)
Date Rating
Townsville, Australia
1 review
1 helpful vote 1 helpful vote
“Can you beat this Deal? 1 night for 1RM”
4 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

Probably NOT...................!.............................................................! are we thehe yet?!.................................................

Room Tip: try it yourself...
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  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Coocachca W about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tunehotelsdotcom, Manager at Tune Hotels. com Downtown Penang, responded to this review
21 February 2012
Hi Coocachca,

Delighted to see that you are ecstatic about our RM 1 promotion.

We are constantly looking for ways of rewarding guests and providing great value for money.

Wishing you a pleasant stay

See you soon.

Thank you.

Warm Regards,
Sharon- Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Top Contributor
142 reviews 142 reviews
Reviews in 76 cities Reviews in 76 cities
38 helpful votes 38 helpful votes
“Value for money”
4 of 5 stars Reviewed 18 February 2012

Value for money. If you are happy with the tune hotels concept, you cant go wrong. Clean rooms, comfy bed, strong shower. Anything extra, you pay. why stay elsewhere, when you are out practically whole day. Not a place if you plan to stay put in a hotel.

Room Tip: away from reception
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  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Aspi123 for Georgetown
Ask Aspi123 about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Tune Hotel Penang”
4 of 5 stars Reviewed 12 February 2012

It is a clean small room with a comfortable bed to sleep on. There is no TV or radio so it is just for sleeping, bathing or looking and admiring yourself in the mirror which is available in the room.There is a rain shower but not a power shower as claimed to be and a sitting toilet bowl and a small sink which is practical and sufficient to stay on for a short stay.

Overall, it looks bright and clean although it may be very small for some people who are used to bigger rooms. The air condition works better with the fan on to cool down the room faster if you are checking in during a hot afternoon.

Room Tip: Do not be attempted to over buy the add on (air condition hours) unless you really need to use it an...
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  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wjchew about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
“Most Dirty Disgusting Room I Ever Encountered!”
1 of 5 stars Reviewed 9 February 2012

Where do I even start?

I previously stayed here 3 months ago and recently returned to the most disgusting room of my life!

I asked upon check-in for the room I previously stayed in, but it was taken so I asked for a similar room. I was told it needed to be cleaned and had to wait. While walking down the hall to my room I witnessed the contracted cleaning person blowing his nose into the clean bathmat of a room he was servicing. This made me sick and very wary of the person cleaning my room. I knew from my previous Tune Hotel stays I would be doing some cleaning myself and I was not mistaken.

The amount of dust on top of the fan, ledges and underneath the bed was disgusting and similar to previous reviews. The bedside tables were in utter shambles. The floor mat was disintegrating.
The bathroom had black mould in the shower. I spent hours cleaning this room spotless as I was staying for 10 days and like a CLEAN environment.

The worst part of it all was when I took off my pillowcases, bedsheet and blanket cover to discover every kind of bodily fluid stain on the mattress cover, pillows and blanket. I was really disgusted as these have never been washed by the useless housekeeper. Really what kind of disgusting pigs even stay here to make these items that bad to begin with?
Never the less I had laundry soap and washed these myself with hordes of water and soap to make them nice and clean for my stay. I really recommend you take off these "covers" and see what you are really sleeping on.

I never bothered to inform the front desk until I checked out, because I did not want the disgusting housekeeper to do anything disturbing to my belongings or room. In-fact I pretty much kept the do not disturb sign on my door to keep the horrible UNSUPERVISED housekeeper out of my room.

Seriously, of the 3 Tune hotels I have stayed at, this is the only one that allows the contracted housekeeper free, unsupervised access to rooms without checking their work.

I should have really taken pictures of all this stuff and posted them online, but I saved you from the horrors that I saw.

Really this Tune Hotel has gone downhill.. I would never stay here again or recommended to anyone unless you pay less than $30 ringgit a night like I did, have a 10 day stay and like to clean for a few hours.

I imagine if you get a clean room here it was, because someone like myself cleaned it for you and didn't soil everything with their bodily fluids.

Room Tip: Take off all the sheets before you sleep on the bed. Check to see if there is dust on the fan. Mak...
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  • Stayed January 2012, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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See 3 more reviews by Smashedbunny for Georgetown
Ask Smashedbunny about Tune Hotels. com Downtown Penang
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tunehotelsdotcom, Manager at Tune Hotels. com Downtown Penang, responded to this review
21 February 2012
Hi Smashedbunny,

Thanks for the review.

It's disappointing to have made your stay unpleasant, to an extent of having your confidence marred to the level you have just described.

I understand your frustrations, however, I'm uncertain if you had relayed them to the front desk, and also furnished these details to the customer care department.

A lot of emphasis is focused on delivering and maintaining superior service standards. And having your feedback with details of your stay; would have made it possible for an immediate corrective action.

However, this benchmarks our service and we will action the needful to ensure this does not happen to any of our future guests.

If you could drop an e-mail to the customer care team, I would be able facilitate a better closure to your situation.

My sincere apologies for the inconveniences encountered

Looking forward to welcoming you back soon.

Warm Rgds,
De Silva-Customer Care Manager
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Kuala Lumpur, Malaysia
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Meritable”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

As usual, Tune has its share of pros and cons. Considering the price I paid, there's nothing to complain about really. I can't compliment Tony Fernandez enough (at least up till now anyway) for making travel so affordable (with a caveat, of course).

Tune's 5 pillars were delivered as expected; 5-star beds, power showers, central & convenient locations, clean environment, 24-hour security. Room was airy enough that I didn't even subscribe to the air-cond this time around. My 6 month old ended up between us on the double bed and made no "complaint".

Downsides were inadequate parking facility (overnight rate at New World Park came up to RM20), no free Wi-Fi and lack of sitting area in the room.

As long as you're not the fussy type, Tune Hotel is a great choice. It will always be top of my accommodation list wherever it is present, provided it can maintain it's standards and pricing.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Tune Hotels. com Downtown Penang

  • Tune Hotel Georgetown
Address: 100, Jalan Burmah | Section 15, Georgetown, Pulau Penang 10050, Malaysia
Price range (per night):* S$41 - 64

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